All Systems Operational
About This Site
This page provides real‑time updates on the status of Planet’s transaction‑processing services, including any active incidents or disruptions.
Planet Gateway - Card Present
Operational
Planet Card Present Gateway - EMEA
Operational
Planet Card Present Gateway - The Americas
Operational
Payment Gateway DCC
Operational
Payment Gateway Tokenisation
Operational
Cluster 000048
Operational
Cluster 000050
Operational
Cluster 000051
Operational
Cluster 000052
Operational
Cluster 000053
Operational
Cluster 000054
Operational
Cluster 000055
Operational
Cluster 000056
Operational
Cluster 000057
Operational
Cluster 000058
Operational
Cluster 000059
Operational
Cluster 000060
Operational
Cluster 000061
Operational
Cluster 000062
Operational
Cluster 000063
Operational
Cluster 000064
Operational
Cluster 000065
Operational
Cluster 000066
Operational
Cluster 000067
Operational
Cluster 000069
Operational
Cluster 000072
Operational
Cluster 000073
Operational
Cluster 000074
Operational
Cluster 000075
Operational
Cluster 000077
Operational
Cluster 000078
Operational
Cluster 000079
Operational
Cluster 000080
Operational
Cluster 000081
Operational
Cluster 000082
Operational
Cluster 000083
Operational
Cluster 000084
Operational
Cluster 000085
Operational
Cluster 000086
Operational
Cluster 000087
Operational
Cluster 000088
Operational
Cluster 000089
Operational
Cluster 000090
Operational
Cluster 000091
Operational
Cluster 000092
Operational
Cluster 000093
Operational
Cluster 000101
Operational
Cluster 000102
Operational
Cluster 200163
Operational
Cluster 200164
Operational
Cluster 262236
Operational
Cluster 274902
Operational
Cluster 300009
Operational
Cluster 300019
Operational
Cluster 600001
Operational
Cluster 900067
Operational
Cluster 900069
Operational
Cluster 900070
Operational
Cluster 900073
Operational
Cluster 900075
Operational
Cluster 900076
Operational
Cluster 900077
Operational
Cluster 900078
Operational
Cluster 900095
Operational
Cluster 900393
Operational
Cluster 900394
Operational
Cluster 987653
Operational
Cluster 275563
Operational
Cluster 281176
Operational
Cluster 000095
Operational
Cluster 000076
Operational
Cluster 000103
Operational
Cluster 000031
Operational
Cluster 000096
Operational
Cluster 000094
Operational
Planet eCommerce Gateway - Digital / Web Payments
Operational
Payment Gateway Web2Pay General
Operational
Payment Gateway Web2Pay US
Operational
Payment Gateway Web2Pay WB
Operational
Pay by link - iLink
Operational
3D Secure (3DS)
Operational
Planet Acquiring Services / Host System
Operational
Planet Acquiring Host - All regions
Operational
Planet Acquiring Host - Europe
Operational
Planet Acquiring Host - UAE, India, and the Middle East
Operational
Planet Acquiring Host - USA and Canada
Operational
Planet Acquiring Host - South America
Operational
Planet Acquiring Host - Hong Kong
Operational
Planet Acquiring Host - Asia Pacific
Operational
Planet Acquiring Host - RD
Operational
Planet Acquiring Host - Brazil
Operational
Planet Reporting Portal
Operational
Portal - 3C Portal
Operational
Merchant Accounting System - MAS Portal - MWEB
Operational
Merchant Accounting System - MAS Portal - PWEB FIFP
Operational
MAS Portal - PWEB FIFP - Daily Planet Files
Operational
MAS Portal - PWEB FIFP - Report Files
Operational
Planet Tax Free Issuing Solutions
Operational
Planet Tax Free - Europe
Operational
Planet Tax Free - Middle East
Operational
Planet Tax-Free Refund Services/Solutions
Operational
France - PABLO
Operational
Italy - OTELLO
Operational
Czech Digital Validation
Operational
Spain - DIVA
Operational
Portugal - CIVA
Operational
Refund Kiosks
Operational
Greece - myDATA
Operational
Datatrans
Operational
DataTrans Payment Gateway
Operational
DataTrans Payment Gateway (Planet-Acquired Customers)
Operational
PCI Proxy
Operational
Filter/Forward API
Operational
SecureFields.js
Operational
Vault API
Operational
3D Secure Authentication
Operational
Show API
Operational
Tokenization API
Operational
PCI Proxy dashboard
Operational
Third-Party Services
Operational
Network Service Providers
Operational
Third-Party Acquirers / Payment Processors
Operational
Card Schemes & Networks
Operational
Cloud Hosting Providers
Operational
PMS – Protel Cloud Solutions | Europe, North America
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other interfaces to local systems
Operational
Protel Cloud Center Services
Operational
PCI-DSS Environment
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
TSE component for German fiscal compliance
Operational
ProtelAir Elastic Searchbar
Operational
OpenAPI
Operational
PMS – Protel Cloud Solutions | Australia, Asia
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS – Protel Cloud Solutions | Africa
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS – Protel Integrations
Operational
Protel.I/O services for Protel onPremise (SPE/MPE)
Operational
Protel.I/O services for Protel AIR
Operational
Protel.I/O services for individual 3rd-party vendors
Operational
PMS - Hotsoft Solutions
Operational
HotSoft Hosted Services
Operational
Rate Manager
Operational
Gift Card Manager
Operational
Hotsoft/Planet Tokenizer
Operational
Booking Engine
Operational
PMS – Protel Marseille DC
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notification | PSM-511766 | Planet Acquiring Services Network Failback Maintenance | 16 April 2026 | 03:00 CEST Apr 16, 2026 01:00-01:30 UTC
Region:
Global.
Maintenance Type:
Planet Network Failback Maintenance.
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
Downtime and Impact:
Up to 30 minutes of downtime.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 11, 2026 - 13:04 UTC
Global.
Maintenance Type:
Planet Network Failback Maintenance.
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
Downtime and Impact:
Up to 30 minutes of downtime.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 11, 2026 - 13:04 UTC
Maintenance Notification | PSM-518892 | Third Party Network Failover | 17 April 2026 | 04:00 CEST Apr 17, 2026 02:00-02:30 UTC
Region:
Global.
Maintenance Type:
Third Party Network Failover.
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
Downtime and Impact:
There is no expected downtime or impact.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 20, 2026 - 12:43 UTC
Global.
Maintenance Type:
Third Party Network Failover.
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
Downtime and Impact:
There is no expected downtime or impact.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 20, 2026 - 12:43 UTC
PSM-503417 | Planet Clearing Services - Scheme Release Maintenance | 17 April Apr 17, 2026 12:00-12:30 UTC
Region:
Global.
Maintenance Type:
Card Scheme Release Maintenance.
Systems Impacted:
Planet IST Clearing Services.
Maintenance Window:
17 April 2026, starting at 14:00 CEST, with an expected duration of 30 minutes.
Downtime and Impact:
No impact expected to any clearing processing.
Maintenance Reference:
PSM‑503417
Rollback Plan:
In the unlikely event that any issues are encountered during the maintenance that cannot be resolved, rollback plans are in place to ensure platform safety and stability.
Posted on Apr 02, 2026 - 15:50 UTC
Global.
Maintenance Type:
Card Scheme Release Maintenance.
Systems Impacted:
Planet IST Clearing Services.
Maintenance Window:
17 April 2026, starting at 14:00 CEST, with an expected duration of 30 minutes.
Downtime and Impact:
No impact expected to any clearing processing.
Maintenance Reference:
PSM‑503417
Rollback Plan:
In the unlikely event that any issues are encountered during the maintenance that cannot be resolved, rollback plans are in place to ensure platform safety and stability.
Posted on Apr 02, 2026 - 15:50 UTC
Informational Notice | External Partner Maintenance | PSM-529080 | Starting 17 April | 15:00 GMT Apr 17, 2026 15:00-16:00 UTC
Maintenance Type
External Scheme Maintenance (Mastercard)
Systems Impacted
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency)
No other Planet services are impacted.
Downtime and Impact
Mastercard has scheduled external maintenance which may result in delays to Mastercard clearing and reconciliation file deliveries.
The maintenance window is scheduled from:
17 April 2026, 15:00 GMT to 19 April 2026, 20:30 GMT
During this period, Mastercard related files for processing dates 18 April 2026 and 19 April 2026 may be delivered later than usual (potentially up to 6 hours). Any delayed files will be processed by Planet as soon as they are received.
There is no expected impact to transaction processing.
Additional Information
This maintenance is performed and managed by Mastercard as part of their planned scheme activities.
Posted on Mar 31, 2026 - 13:20 UTC
External Scheme Maintenance (Mastercard)
Systems Impacted
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency)
No other Planet services are impacted.
Downtime and Impact
Mastercard has scheduled external maintenance which may result in delays to Mastercard clearing and reconciliation file deliveries.
The maintenance window is scheduled from:
17 April 2026, 15:00 GMT to 19 April 2026, 20:30 GMT
During this period, Mastercard related files for processing dates 18 April 2026 and 19 April 2026 may be delivered later than usual (potentially up to 6 hours). Any delayed files will be processed by Planet as soon as they are received.
There is no expected impact to transaction processing.
Additional Information
This maintenance is performed and managed by Mastercard as part of their planned scheme activities.
Posted on Mar 31, 2026 - 13:20 UTC
Maintenance Notification | PCI Compliance | PSM-520978 | 29 April 07:00 CEST Apr 29, 2026 07:00-09:00 UTC
Maintenance Type:
PCI Compliance.
Systems Impacted:
Planet Online eCommerce Payment Gateway (Web2Pay).
Downtime and Impact:
There is no expected downtime for this maintenance.
Planet Teams will proactively review and monitor event logs throughout the maintenance window to ensure continued stability.
Rollback Plan:
If required, the enforcement setting will be reverted to Transparent mode and previous configuration values will be restored.
If necessary, the configuration will be restored using the previously captured PLC backup file.
Kind Regards,
Your Planet Team.
Posted on Apr 14, 2026 - 14:14 UTC
PCI Compliance.
Systems Impacted:
Planet Online eCommerce Payment Gateway (Web2Pay).
Downtime and Impact:
There is no expected downtime for this maintenance.
Planet Teams will proactively review and monitor event logs throughout the maintenance window to ensure continued stability.
Rollback Plan:
If required, the enforcement setting will be reverted to Transparent mode and previous configuration values will be restored.
If necessary, the configuration will be restored using the previously captured PLC backup file.
Kind Regards,
Your Planet Team.
Posted on Apr 14, 2026 - 14:14 UTC
Maintenance Notification | PSM-518238 & PSM-518242 | MAS Version Release | 29 April 2026 | 13:00 CEST Apr 29, 2026 13:00-15:00 UTC
Region:
Global.
Maintenance Reference: PSM-518238
Maintenance Start: Wednesday, 29 April 2026 | 13:00 CEST
Maintenance End: Wednesday, 29 April 2026 | 14:00 CEST
Maintenance Reference: PSM-518242
Maintenance Start: Wednesday, 29 April 2026 | 14:00 CEST
Maintenance End: Wednesday, 29 April 2026 | 15:00 CEST
Duration:
2 hours.
Maintenance Type:
MAS Version Release.
Systems Impacted:
PWEB System.
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Kind Regards,
Your Planet Team
Posted on Apr 13, 2026 - 14:41 UTC
Global.
Maintenance Reference: PSM-518238
Maintenance Start: Wednesday, 29 April 2026 | 13:00 CEST
Maintenance End: Wednesday, 29 April 2026 | 14:00 CEST
Maintenance Reference: PSM-518242
Maintenance Start: Wednesday, 29 April 2026 | 14:00 CEST
Maintenance End: Wednesday, 29 April 2026 | 15:00 CEST
Duration:
2 hours.
Maintenance Type:
MAS Version Release.
Systems Impacted:
PWEB System.
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Kind Regards,
Your Planet Team
Posted on Apr 13, 2026 - 14:41 UTC