All Systems Operational

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This page provides real‑time updates on the status of Planet’s transaction‑processing services, including any active incidents or disruptions.

Planet Card Present Gateway - Face to Face / In Person Payments Operational
Planet Card Present Gateway - EMEA Operational
Planet Card Present Gateway - The Americas Operational
Payment Gateway DCC Operational
Payment Gateway Tokenisation Operational
Cluster 000048 Operational
Cluster 000050 Operational
Cluster 000051 Operational
Cluster 000052 Operational
Cluster 000053 Operational
Cluster 000054 Operational
Cluster 000055 Operational
Cluster 000056 Operational
Cluster 000057 Operational
Cluster 000058 Operational
Cluster 000059 Operational
Cluster 000060 Operational
Cluster 000061 Operational
Cluster 000062 Operational
Cluster 000063 Operational
Cluster 000064 Operational
Cluster 000065 Operational
Cluster 000066 Operational
Cluster 000067 Operational
Cluster 000069 Operational
Cluster 000072 Operational
Cluster 000073 Operational
Cluster 000074 Operational
Cluster 000075 Operational
Cluster 000077 Operational
Cluster 000078 Operational
Cluster 000079 Operational
Cluster 000080 Operational
Cluster 000081 Operational
Cluster 000082 Operational
Cluster 000083 Operational
Cluster 000084 Operational
Cluster 000085 Operational
Cluster 000086 Operational
Cluster 000087 Operational
Cluster 000088 Operational
Cluster 000089 Operational
Cluster 000090 Operational
Cluster 000091 Operational
Cluster 000092 Operational
Cluster 000093 Operational
Cluster 200163 Operational
Cluster 200164 Operational
Cluster 274902 Operational
Cluster 300009 Operational
Cluster 300019 Operational
Cluster 600001 Operational
Cluster 900067 Operational
Cluster 900069 Operational
Cluster 900070 Operational
Cluster 900073 Operational
Cluster 900075 Operational
Cluster 900076 Operational
Cluster 900077 Operational
Cluster 900078 Operational
Cluster 900393 Operational
Cluster 900394 Operational
Planet eCommerce Gateway - Digital / Web Payments Operational
Payment Gateway Web2Pay General Operational
Payment Gateway Web2Pay US Operational
Payment Gateway Web2Pay WB Operational
Pay by link - iLink Operational
3D Secure (3DS) Operational
Planet Acquiring Services / PHOST System Operational
Planet Acquiring / PHOST - All regions Operational
Planet Acquiring / PHOST - Europe Operational
Planet Acquiring / PHOST - UAE, India, and the Middle East Operational
Planet Acquiring / PHOST - USA and Canada Operational
Planet Acquiring / PHOST - South America Operational
Planet Acquiring / PHOST - Hong Kong Operational
Planet Acquiring / PHOST - Asia Pacific Operational
Planet Acquiring / PHOST - RD Operational
Planet Acquiring / PHOST - Brazil Operational
Planet Reporting Portal Operational
Portal - 3C Portal Operational
Merchant Accounting System - MAS Portal - MWEB Operational
Merchant Accounting System - MAS Portal - PWEB FIFP Operational
MAS Portal - PWEB FIFP - Daily Planet Files Operational
MAS Portal - PWEB FIFP - Report Files Operational
Planet Tax Free Issuing Solutions Operational
Planet Tax Free - Europe Operational
Planet Tax Free – Middle East Operational
Planet Tax-Free Refund Services/Solutions Operational
France - PABLO Operational
Italy - OTELLO Operational
Czech Digital Validation Operational
Spain - DIVA Operational
Portugal - CIVA Operational
Refund Kiosks Operational
Greece - myDATA Operational
Datatrans Operational
DataTrans Payment Gateway Operational
DataTrans Payment Gateway (Planet‑Acquired Customers) Operational
PCI Proxy Operational
Filter/Forward API Operational
SecureFields.js Operational
Vault API Operational
3D Secure Authentication Operational
Show API Operational
Tokenization API Operational
PCI Proxy dashboard Operational
Third-Party Services Operational
Network Service Providers Operational
Third-Party Acquirers / Payment Processors Operational
Card Schemes & Networks Operational
Cloud Hosting Providers Operational
PMS – Protel Cloud Solutions | Europe, North America Operational
protel Cloud PMS Operational
protel WBE - Web Booking Engine Operational
protel IDS Interface Operational
protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other interfaces to local systems Operational
protel Cloud Center Services Operational
PCI-DSS Environment Operational
protel Air System Data Operational
Identity and Access Management (IAM) Operational
TSE component for German fiscal compliance Operational
protelAir elastic searchbar Operational
openAPI Operational
PMS – Protel Cloud Solutions | Australia, Asia Operational
protel Cloud PMS Operational
protel WBE - Web Booking Engine Operational
protel IDS Interface Operational
protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other Interfaces to local systems (not IDS or credit cards) Operational
PCI-DSS Environment Operational
protel Cloud Center Services Operational
protel Air System Data Operational
Identity and Access Management (IAM) Operational
protelAir elastic search bar Operational
openAPI Operational
PMS – Protel Cloud Solutions | Africa Operational
protel Cloud PMS Operational
protel WBE - Web Booking Engine Operational
protel IDS Interface Operational
protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other Interfaces to local systems (not IDS or credit cards) Operational
PCI-DSS Environment Operational
protel Cloud Center Services Operational
protel Air System Data Operational
Identity and Access Management (IAM) Operational
protelAir elastic search bar Operational
openAPI Operational
PMS – Protel Integrations Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors Operational
PMS - Hotsoft Solutions Operational
HotSoft Hosted Cloud Services Operational
Rate Manager Operational
Gift Card Manager Operational
Hotsoft/Planet Tokenizer Operational
Booking Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 6, 2026

No incidents reported today.

Mar 5, 2026

No incidents reported.

Mar 4, 2026
Resolved - We would like to inform you that our PCI‑Proxy Platform experienced a short disruption earlier today. The issue has since been fully resolved.
Mar 4, 02:00 UTC
Mar 3, 2026
Resolved - Planet Gateways experienced a service disruption impacting a subset of customers. The issue has since been resolved.
Mar 3, 08:00 UTC
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.