weareplanet Status

Welcome to Planet!

All Systems Operational

Planet Card Present Gateway - Face to Face / In Person Payments Operational

Planet Card Present Gateway - EMEA Operational

Planet Card Present Gateway - The Americas Operational

Payment Gateway DCC Operational

Payment Gateway Tokenisation Operational

Cluster 000048 Operational

Cluster 000050 Operational

Cluster 000051 Operational

Cluster 000052 Operational

Cluster 000053 Operational

Cluster 000054 Operational

Cluster 000055 Operational

Cluster 000056 Operational

Cluster 000057 Operational

Cluster 000058 Operational

Cluster 000059 Operational

Cluster 000060 Operational

Cluster 000061 Operational

Cluster 000062 Operational

Cluster 000063 Operational

Cluster 000064 Operational

Cluster 000065 Operational

Cluster 000066 Operational

Cluster 000067 Operational

Cluster 000069 Operational

Cluster 000072 Operational

Cluster 000073 Operational

Cluster 000074 Operational

Cluster 000075 Operational

Cluster 000077 Operational

Cluster 000078 Operational

Cluster 000079 Operational

Cluster 000080 Operational

Cluster 000081 Operational

Cluster 000082 Operational

Cluster 000083 Operational

Cluster 000084 Operational

Cluster 000085 Operational

Cluster 000086 Operational

Cluster 000087 Operational

Cluster 000088 Operational

Cluster 000089 Operational

Cluster 000090 Operational

Cluster 000091 Operational

Cluster 000092 Operational

Cluster 000093 Operational

Cluster 200163 Operational

Cluster 200164 Operational

Cluster 274902 Operational

Cluster 300009 Operational

Cluster 300019 Operational

Cluster 600001 Operational

Cluster 900067 Operational

Cluster 900069 Operational

Cluster 900070 Operational

Cluster 900073 Operational

Cluster 900075 Operational

Cluster 900076 Operational

Cluster 900077 Operational

Cluster 900078 Operational

Cluster 900393 Operational

Cluster 900394 Operational

Planet eCommerce Gateway - Digital / Web Payments Operational

Payment Gateway Web2Pay General Operational

Payment Gateway Web2Pay US Operational

Payment Gateway Web2Pay WB Operational

Pay by link - iLink Operational

3D Secure (3DS) Operational

Planet Acquiring Services / PHOST System Operational

Planet Acquiring / PHOST- All regions Operational

Planet Acquiring / PHOST - Europe Operational

Planet Acquiring / PHOST- UAE, India, and the Middle East Operational

Planet Acquiring / PHOST - USA and Canada Operational

Planet Acquiring / PHOST - South America Operational

Planet Acquiring / PHOST - Hong Kong Operational

Planet Acquiring / PHOST - Asia Pacific Operational

Planet Acquiring / PHOST - RD Operational

Planet Acquiring / PHOST - Brazil Operational

Planet Reporting Portal Operational

Portal - 3C Portal Operational

Merchant Accounting System - MAS Portal - MWEB Operational

Merchant Accounting System - MAS Portal - PWEB FIFP Operational

Planet Tax Free Issuing Solutions Operational

Planet Tax Free - Europe Operational

Planet Tax Free – Middle East Operational

Planet Tax-Free Refund Services/Solutions Operational

France - PABLO Operational

Italy - OTELLO Operational

Czech Digital Validation Operational

Spain - DIVA Operational

Portugal - CIVA Operational

Refund Kiosks Operational

Third-Party Services Operational

Network Service Providers Operational

Third-Party Acquirers / Payment Processors Operational

Card Schemes & Networks Operational

Cloud Hosting Providers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 21, 2026

No incidents reported today.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

PSM-478129 | Planet Card-Present Gateway – Transaction Disruptions

Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 08/01/2026 | 01:08 GST.
Incident End: 08/01/2026 | 01:50 GST.

Affected Service: Planet Card-Present Gateway – Transaction Disruptions

Note: This incident is affecting certain locations in the UAE region. Your services may not be affected.

We apologize again for any inconvenience caused.

Kind Regards,
Your Planet Team
Jan 7, 21:59 UTC

Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 08/01/2026 | 01:08 GST.

Affected Service: Planet Card-Present Gateway – Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 60 minutes or sooner.

Note: This incident is affecting certain locations in the UAE region. Your services may not be affected.

Kind Regards,
Your Planet Team
Jan 7, 21:41 UTC