Welcome to Planet!

All Systems Operational

About This Site

Welcome to Planet's Statuspage.

The page provides you with real-time status updates on scheduled maintenance work and on any active Incidents.

Planet Authorization System - Switch Services (PSW) Operational
Planet Switch - South America Operational
Planet Switch - Hong Kong Operational
Planet Switch - Asia Pacific Operational
Planet Switch - UAE, India, and the Middle East Operational
Planet Switch - Europe Operational
Planet Switch - USA and Canada Operational
Planet Switch - RD Operational
Planet Switch - Brasil Operational
Planet Switch - All regions Operational
Planet Card Present Gateway Operational
Payment Gateway DCC Operational
Payment Gateway - Authorization Platform Operational
Payment Gateway Tokenisation Operational
Payment Gateway Integra Front-End Operational
Payment Gateway Terminal Management System Operational
Hospitality Clusters Operational
Parking Clusters Operational
Retail Clusters Operational
QSR Clusters Operational
Cluster 000048 Operational
Cluster 000050 Operational
Cluster 000051 Operational
Cluster 000052 Operational
Cluster 000053 Operational
Cluster 000054 Operational
Cluster 000055 Operational
Cluster 000056 Operational
Cluster 000057 Operational
Cluster 000058 Operational
Cluster 000059 Operational
Cluster 000060 Operational
Cluster 000061 Operational
Cluster 000062 Operational
Cluster 000063 Operational
Cluster 000064 Operational
Cluster 000065 Operational
Cluster 000066 Operational
Cluster 000067 Operational
Cluster 000069 Operational
Cluster 000072 Operational
Cluster 000073 Operational
Cluster 000074 Operational
Cluster 000075 Operational
Cluster 000077 Operational
Cluster 000078 Operational
Cluster 000079 Operational
Cluster 000080 Operational
Cluster 000081 Operational
Cluster 000082 Operational
Cluster 000083 Operational
Cluster 000084 Operational
Cluster 000085 Operational
Cluster 000086 Operational
Cluster 000087 Operational
Cluster 000088 Operational
Cluster 000089 Operational
Cluster 000090 Operational
Cluster 000091 Operational
Cluster 000092 Operational
Cluster 000093 Operational
Cluster 200163 Operational
Cluster 200164 Operational
Cluster 274902 Operational
Cluster 300009 Operational
Cluster 300019 Operational
Cluster 600001 Operational
Cluster 900067 Operational
Cluster 900069 Operational
Cluster 900070 Operational
Cluster 900073 Operational
Cluster 900075 Operational
Cluster 900076 Operational
Cluster 900077 Operational
Cluster 900078 Operational
Cluster 900393 Operational
Cluster 900394 Operational
Planet Card Present Gateway - All Regions Operational
Planet Card Present Gateway Operational
Planet eCommerce Gateway Operational
Payment Gateway Web2Pay General Operational
Payment Gateway Web2Pay US Operational
Payment Gateway Web2Pay WB Operational
API Operational
Pay by link - iLink Operational
Virtual Terminal Operational
Card Stream Operational
PAY.ON Operational
3D Secure (3DS) Operational
Planet Reporting Portal Operational
Portal - 3C Portal Operational
Merchant Accounting System - MAS Portal - MWEB Operational
Merchant Accounting System - MAS Portal - PWEB FIFP Operational
Planet Tax Free Solutions Operational
Planet Tax Free - Europe Operational
Planet Tax Free Platform PI Operational
Planet Tax Free – Middle East Operational
Planet Tax Free Platform PII Operational
Planet Tax Free Platform POL Operational
Planet Tax Free Platform PAOL Operational
Planet Tax Free Platform Mobility Operational
PI CHN Operational
PT Operational
PT Pax Operational
Standalone Web Operational
Standalone Pax Operational
Tax Free Tokenization – TPP Operational
Property Management Systems (PMS) Operational
Hotsoft PMS - Hosted Environment Operational
Booking Engine Operational
Gift Card Manager Operational
Web Booking Engine (WBE) Operational
Settlement Process Operational
Delivery of Cutoff files Operational
Delivery of Reconciliation Reports Operational
Delivery of transactions data Operational
Delivery of PIF Files - FIFP Operational
Delivery of Reconciliation Reports - PWEB FIFP Operational
Delivery Of transaction Data Pos Logs & Auth Logs - FIFP Operational
Tax Refund and Validation Operational
PABLO Operational
OTELLO Operational
Czech Digital Validation Operational
ETaxFreeGetStampData (CIVA) Operational
DIVA Operational
PR - Planet Refund Operational
Refund Kiosks Operational
Printemps Operational
AX Operational
Poland - PUESC Operational
Third Party Payments Vendors/Providers ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification | PSM-239876 | Planet | 28th April 2025 CEST 03:00 Apr 28, 2025 01:00-04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 25, 2025 - 09:28 UTC
Scheduled - MAINTENANCE DETAILS

Maintenance Start: Monday, 28 April 2025 | CEST 03:00
Maintenance End: Monday, 28 April 2025 | CEST 06:00

Dear Valued Customer,

We wish to inform you that the Planet Team will be performing migration maintenance on the Planet Gateway Network on Monday, 28th April 2025.

Maintenance Reference: PSM-PSM-239876

Duration: 3 hrs

Maintenance Type:
Network Migration from legacy Planet Datacenter to our new Planet Datacenter facility.

Systems Impacted:
Planet Gateway – ELAVON-IPSEC Migration

Regions Impacted:
Europe

Application Downtime and Impact:
During this maintenance window, transactions will not process between 03:00 -04:00 CEST for any location using Elavon. This migration has been planned for off-peak hours to minimize impact to our customers.

Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Apr 23, 2025 - 21:08 UTC

Emergency Maintenance | PSM-304468 | Planet Gateway Database Maintenance | 28 April 2025 - 10:30 CEST Apr 28, 2025 10:30-11:00 UTC

MAINTENANCE DETAILS

Maintenance Start: Monday, 28 April 2025 | 10:30 CEST
Maintenance End: Monday, 28 April 2025 | 11:00 CEST

Dear Valued Customer,

We wish to inform you that Planet Teams will be conducting an emergency Planet Gateway Database maintenance on 28th April 2025.

Maintenance Details:
Duration: 30 minutes

Maintenance Type:
Database Maintenance

Systems Impacted:
Planet Gateway

Regions Impacted:
Europe

Rollback Plan:
In the unlikely event of any issues, a rollback plan is in place to restore system stability promptly.

Kind Regards,
Your Planet Team
Posted on Apr 25, 2025 - 21:43 UTC

Emergency Maintenance Notification | PSM-284247 | Planet | 29th April 2025 CEST 22:15 Apr 29, 2025 20:15 - Apr 30, 2025 04:45 UTC

EMERGENCY MAINTENANCE DETAILS

Maintenance Start: Tuesday, 29 April 2025 | CEST 22:15
Maintenance End: Wednesday, 30 April 2025 | CEST 06:45

Dear Valued Customer,

We wish to inform you that the Planet Teams will be performing a migration maintenance on our Planet Tax Free Database & Production Servers next week on Tuesday, 29 April 2025

Database & Production Server Migration for Planet Tax Free from legacy Planet Datacenter to our new Planet Datacenter facility

Maintenance Reference: PSM-284247

Duration: 8hr 30 minutes.

Maintenance Type: Database & Production Server Migration for Planet Tax Free from legacy Planet Datacenter to our new Planet Datacenter facility.


During this maintenance window, the customer facing tax-free applications will not be process between 23:00 - 05:00 CEST. This migration has been planned for off-peak hours to minimize impact to our customers.

Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Posted on Apr 23, 2025 - 20:45 UTC

Maintenance Notification | Web2Pay - PCI Compliance Remediation | PSM-292316 | 30 April 05:00 CEST Apr 30, 2025 03:00-07:00 UTC

MAINTENANCE DETAILS

Maintenance Start: Wednesday, 30 April 2025 | 05:00 CEST
Maintenance End: Wednesday, 30 April 2025 | 09.00 CEST

Dear Valued Customer,

We wish to inform you that the Planet team will perform release maintenance on our Online eCommerce Gateway on Wednesday, 30 April 2025.

Maintenance Type:
PCI Compliance Remediation - Standard release maintenance – Whitbread Cluster

Systems Impacted:
Planet Online eCommerce Payment Gateway (Web2Pay, iPage, PayByLink)

Downtime and Impact:
There is no expected downtime as this is a rolling online maintenance.

Rollback Plan:
The new version has been successfully tested in Planet staging environment. Nevertheless, should any situation develop for this production deployment, the team would roll back to the current version to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Posted on Apr 24, 2025 - 06:51 UTC

Maintenance Notification | Web2Pay - PCI Compliance Remediation | PSM-292318 | 01 May 05:00 CEST May 1, 2025 03:00-07:00 UTC

MAINTENANCE DETAILS

Maintenance Start: Thursday, 01 May 2025 | 05:00 CEST
Maintenance End: Thursday, 01 May 2025 | 09.00 CEST

Dear Valued Customer,

We wish to inform you that the Planet team will perform release maintenance on our Online eCommerce Gateway on Thursday, 1st May 2025.

Maintenance Reference: PSM-292318

Duration: 4 hours

Maintenance Type:
PCI Compliance Remediation - Standard release maintenance – Whitbread Cluster

Systems Impacted:
Planet Online eCommerce Payment Gateway (Web2Pay, iPage, PayByLink)

Downtime and Impact:
There is no expected downtime as this is a rolling online maintenance.

Rollback Plan:
The new version has been successfully tested in Planet staging environment. Nevertheless, should any situation develop for this production deployment, the team would roll back to the current version to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Posted on Apr 24, 2025 - 06:56 UTC
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Incident Alert | PSM-306138 | Planet Gateway – Transaction Disruptions
Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

We apologize again for any inconvenience caused.

Your Planet Team

If you encounter any urgent issues, please contact Customer Support by telephone using your country number available at www.weareplanet.com/support.

For less critical issues or queries, please raise a ticket via email by sending a brief description of your issue along with any supporting information to support@weareplanet.com.
Apr 25, 15:07 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected a possible degradation.

We are working on analysing the impact and restoring the service to you as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Apr 25, 14:48 UTC
Apr 24, 2025
MAS - Intermittent connection disruptions
Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.
We will continue to monitor the system following the incident.

Impact: MAS - Intermittent connection disruptions

Impact Start date and time: 24-Apr-2025 13:45 CEST
Impact End date and time: 24-Apr-2025 14:09 CEST

Next Steps:
We will provide a full RCA report for this issue, available in 5 working days.

We apologize again for any inconvenience caused.

Your Planet Team

If you encounter any urgent issues, please contact Customer Support by telephone using your country number available at www.weareplanet.com/support.

For less critical issues or queries, please raise a ticket via email by sending a brief description of your issue along with any supporting information to support@weareplanet.com.
Apr 24, 12:35 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected a possible degradation.

We are working on analysing the impact and restoring the service to you as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Apr 24, 12:13 UTC
Apr 23, 2025
Tax Free OTELLO e-Customs Service – Italy (External)
Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 23/04/2025 | 12:57 CEST.
Incident End: 23/04/2025 | 14:53 CEST.

Affected Service: Tax Free OTELLO e-customs service – Italy – External to Planet

We apologize again for any inconvenience caused.

Kind regards,
Your Planet Team
Apr 23, 13:14 UTC
Identified - Dear Valued Customer,   

We’re sorry to let you know that the issue we raised in our previous email is still ongoing. This is currently external to Planet. We are waiting for the service to come back online.

Incident Start: 09/04/2025 | 14:36 CEST.

Affected Service: Tax Free OTELLO e-customs service - Italy.

Impact:
Please issue tax free using manual forms.

Please note that you cannot upload manual forms in Planet fallback portal until OTELLO system is back online.

A further update will follow in the next 60 minutes or sooner.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Apr 23, 11:58 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Tax Free forms can still be issued as our platform is operating in fallback mode:
• Voucher can be issued from the platform but not sent in real time to OTELLO.
• The Voucher is marked as “Fallback”.
• Until OTELLO is back, Customs validation process is not guaranteed.
• Planet will upload all the vouchers issued in offline mode on OTELLO as soon as the service is back online.


Incident Start: 23/04/2025 | 12:57 CEST.

Affected Service: Tax Free OTELLO e-customs service - Italy.

We are working on analysing the impact and restoring the service to you as quickly as possible.

A further update will follow in the next 30 minutes.

We apologize for any inconvenience caused.
 
Kind Regards, 
Your Planet Team
Apr 23, 11:40 UTC
Planet Gateway – Transaction Disruptions
Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 23/04/2025 | 12:53 CEST.
Incident End: 23/04/2025 | 13:52 CEST.

Affected Service: Planet Gateway – Transaction Disruptions

We apologize again for any inconvenience caused.

Kind regards,
Your Planet Team
Apr 23, 12:06 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Incident Start: 23/04/2025 | 12:53 CEST.

Affected Service: Planet Gateway – Transaction Disruptions

A further update will follow in the next 60 minutes or sooner.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Apr 23, 11:27 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 23/04/2025 | 12:53 CEST.

Affected Service: Planet Gateway – Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Apr 23, 11:04 UTC
Apr 22, 2025
Maintenance Notification | PSM-292598 | Authorization Servers - Six Thales Acquiring Services | CEST 7:00 2025
Completed - The scheduled maintenance has been completed.
Apr 22, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 14, 20:29 UTC
Scheduled - MAINTENANCE DETAILS

Maintenance Start: Tuesday, 22 April 2025 | CEST 07:00
Maintenance End: Tuesday, 22 April 2025 | CEST 07:30

Dear Valued Customer,

We wish to inform you that Planet Teams will perform a maintenance on Tuesday,22nd of April 2025.

The purpose of this maintenance is to apply improvements and bug fixes.

Maintenance Reference: PSM-292598

Duration: 30 minutes.

Maintenance Type:
New Version Release.

Downtime and Impact: During the maintenance phase the application will not be available, and Tax-Free vouchers cannot be issued.

Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Apr 14, 09:57 UTC
Planet Card Present Gateway - Decline in transactions
Resolved - This incident has been resolved.
Apr 22, 00:56 UTC
Update - We are continuing to investigate this issue.
Apr 22, 21:00 UTC
Investigating - Dear Valued Customer,

We are pleased to inform you that our teams have restored the service. We continue to monitor the system following the incident.

Apologize again for any inconvenience this may have caused and appreciate your patience and understanding.

Kind regards,
Your Planet Team
Apr 22, 00:30 UTC
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025
Incident Alert | PSM-302701 | Planet Switch – Intermittent Visa Transaction Disruptions
Resolved - Dear Valued Customer,

We wish to inform you that the transactions have continued to be successful.

This incident is now resolved, and the service will be monitored closely.

The transaction disruptions were intermittent between the below time windows.

Incident Start: 19/04/2025 | 12:35 CEST
Incident End: 19/04/2025 | 15:03 CEST

Affected Service: Planet Switch – Intermittent Visa Transaction Disruptions

Next Steps:
We will provide a full RCA report for this issue, available in 5 working days.

We apologize again for any inconvenience caused.

King Regards,
Your Planet Team
Apr 19, 17:27 UTC
Update - Dear Valued Customer,

We’re still monitoring the system closely. Currently transactions are continuing to flow successfully as normal but due to the intermittent nature of this incident we will continue to keep you updated.

Incident Start: 19/04/2025 | 14:30 CEST

Affected Service: Planet Switch – Intermittent Visa Transaction Disruptions

A further update will follow in the next 60 minutes or sooner.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Apr 19, 16:43 UTC
Monitoring - Dear Valued Customer,

We’re still monitoring the system closely. Currently transactions are continuing to flow successfully as normal but due to the intermittent nature of this incident we will continue to keep you updated.

Incident Start: 19/04/2025 | 14:30 CEST

Affected Service: Planet Switch – Intermittent Visa Transaction Disruptions

A further update will follow in the next 60 minutes or sooner.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Apr 19, 15:45 UTC
Update - Dear Valued Customer,

We’re still monitoring the system closely. Currently transactions are generally flowing successfully but a very small amount disruptions were observed in the last 30 minutes. Due to the intermittent nature of this incident, we will continue to keep you updated.

Incident Start: 19/04/2025 | 14:30 CEST

Affected Service: Planet Switch – Intermittent Visa Transaction Disruptions

A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Apr 19, 15:17 UTC
Update - Dear Valued Customer,

We’re still monitoring the system closely. Currently transactions are continuing to flow successfully as normal but due to the intermittent nature of this incident we will continue to keep you updated.

Incident Start: 19/04/2025 | 14:30 CEST

Affected Service: Planet Switch – Intermittent Visa Transaction Disruptions

A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Apr 19, 14:48 UTC
Update - Dear Valued Customer,

We’re still monitoring the system closely. Currently transactions are continuing to flow successfully as normal but due to the intermittent nature of this incident we will continue to keep you updated.

Incident Start: 19/04/2025 | 14:30 CEST

Affected Service: Planet Switch – Intermittent Visa Transaction Disruptions

A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Apr 19, 14:21 UTC
Update - Dear Valued Customer,

We’re still monitoring the system closely. Currently transactions are flowing successfully as normal but due to the intermittent nature of this incident we will continue to keep you updated.

Incident Start: 19/04/2025 | 14:30 CEST

Affected Service: Planet Switch – Intermittent Visa Transaction Disruptions

A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Apr 19, 13:58 UTC
Update - Dear Valued Customer,

We’re currently monitoring the system closely. Currently we do not see any transaction disruptions but due to the intermittent nature of this incident we will continue to keep you updated.

Incident Start: 19/04/2025 | 14:30 CEST

Affected Service: Planet Switch – Intermittent Visa Transaction Disruptions

A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Apr 19, 13:39 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected some further intermittent anomalies in system performance with Planet Switch – Visa Transaction transactions.

Incident Start: 19/04/2025 | 14:30 CEST

Affected Service: Planet Switch – Intermittent Visa Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Apr 19, 13:08 UTC
Apr 18, 2025

No incidents reported.

Apr 17, 2025
Maintenance Notification | PSM-295548 | Digital Gateway | 17 April 2025 10:00 CEST
Completed - The scheduled maintenance has been completed.
Apr 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 08:00 UTC
Scheduled - MAINTENANCE DETAILS

Maintenance Start: Thursday, 17 April 2025 | CEST 10:00
Maintenance End: Thursday, 17 April 2025 | CEST 11:00

Dear Valued Customer,

We wish to inform you that Planet Teams will be conducting an update on our Planet Digital Gateway on Thursday 17th of April 2025.

Maintenance Reference: PSM-295548

Duration: 1 hour

Maintenance Type:
New Version Release

Downtime and Impact: There is no expected downtime or impact.

Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Apr 10, 21:59 UTC
Apr 16, 2025
PSM-301465 | Planet Card-Present Gateway – Transaction Disruption
Resolved - Dear Valued Customer,

We are happy to inform you that our teams have restored the service.
We will continue to monitor the system following the incident.

Incident Start: 16/04/2025 | 16:14 CEST.
Incident End: 16/04/2025 | 18:00 CEST.

We apologize again for any inconvenience caused.

Regards
Your Planet Team

If you encounter any urgent issues, please contact Customer Support by telephone using your country number available at www.weareplanet.com/support.

For less critical issues or queries, please raise a ticket via email by sending a brief description of your issue along with any supporting information to support@weareplanet.com.
Apr 16, 16:21 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected a possible degradation.

We are working on analysing the impact and restoring the service to you as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Apr 16, 16:03 UTC
Apr 15, 2025
Maintenance Notification | Planet Card Present - Certificate Release Maintenance | PSM-291656 | 15 April 2025
Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 05:00 UTC
Scheduled - MAINTENANCE DETAILS

Maintenance Start: Tuesday, 15 April 2025 | CEST 07:00
Maintenance End: Tuesday, 15 April 2025 | CEST 08:00

Dear Valued Customer,

We wish to inform you that Planet Teams will be performing Certificate Release Maintenance on our Planet Card Present Gateway on Tuesday, April 15th, 2025.

Maintenance Reference: PSM-291656

Maintenance Type:
Certificate Release Maintenance

Systems Impacted:
Planet Card Present Gateway

Downtime and Impact:
There is no expected downtime or impact

Rollback Plan:
The new version has been successfully tested in the Planet staging environment. However, if any issues arise during this production deployment, the team will roll back to the current version to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Apr 7, 16:59 UTC
Maintenance Notification | PSM-197794 | Planet Gateway & Fiserv – IPSec VPN Connectivity Platform Migration | 14 April ET 19:00
Completed - The scheduled maintenance has been completed.
Apr 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:00 UTC
Scheduled - MAINTENANCE DETAILS

Maintenance Start: Monday, 14 April 2025 | ET 19:00
Maintenance End: Monday, 14 April 2025 | ET 23:00

Dear Valued Customer,

We wish to inform you that the Planet Team will be performing scheduled migration maintenance on our Planet Gateway Network on Monday, 14 April 2025.

Maintenance Reference: PSM-197794

Duration: 4 hours

Maintenance Type:
Network Migration of our US hosted Gateway from legacy Planet Datacenter to our new Planet Datacenter facility.

Application Downtime and Impact:
There will be a 30-minute downtime from (19:30 – 20:00 ET) due to the migration of the network gateway to the new datacenter. This transition is scheduled during off-peak hours to minimize the impact on our customers.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans to ensure our platform’s safety and stability. Our team is prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Network. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team
Apr 7, 16:27 UTC
Apr 14, 2025
Apr 13, 2025

No incidents reported.

Apr 12, 2025
Incident Alert | PSM-299016 | Planet Switch – Transaction Disruptions
Resolved - Dear Valued Customer,

We are happy to inform you that our teams have restored the service.
We will continue to monitor the system following the incident.

Impact:

Next Steps:
We will provide a full RCA report for this issue, available in 5 working days.

We apologize again for any inconvenience caused.

Your Planet Team

If you encounter any urgent issues, please contact Customer Support by telephone using your country number available at www.weareplanet.com/support.

For less critical issues or queries, please raise a ticket via email by sending a brief description of your issue along with any supporting information to support@weareplanet.com.
Apr 12, 14:54 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected a possible degradation.

We are working on analysing the impact and restoring the service to you as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Apr 12, 14:41 UTC
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