All Systems Operational

About This Site

This page provides real‑time updates on the status of Planet’s transaction‑processing services, including any active incidents or disruptions.

Planet Gateway - Card Present Operational
Planet Card Present Gateway - EMEA Operational
Planet Card Present Gateway - The Americas Operational
Payment Gateway DCC Operational
Payment Gateway Tokenisation Operational
Cluster 000048 Operational
Cluster 000050 Operational
Cluster 000051 Operational
Cluster 000052 Operational
Cluster 000053 Operational
Cluster 000054 Operational
Cluster 000055 Operational
Cluster 000056 Operational
Cluster 000057 Operational
Cluster 000058 Operational
Cluster 000059 Operational
Cluster 000060 Operational
Cluster 000061 Operational
Cluster 000062 Operational
Cluster 000063 Operational
Cluster 000064 Operational
Cluster 000065 Operational
Cluster 000066 Operational
Cluster 000067 Operational
Cluster 000069 Operational
Cluster 000072 Operational
Cluster 000073 Operational
Cluster 000074 Operational
Cluster 000075 Operational
Cluster 000077 Operational
Cluster 000078 Operational
Cluster 000079 Operational
Cluster 000080 Operational
Cluster 000081 Operational
Cluster 000082 Operational
Cluster 000083 Operational
Cluster 000084 Operational
Cluster 000085 Operational
Cluster 000086 Operational
Cluster 000087 Operational
Cluster 000088 Operational
Cluster 000089 Operational
Cluster 000090 Operational
Cluster 000091 Operational
Cluster 000092 Operational
Cluster 000093 Operational
Cluster 000101 Operational
Cluster 000102 Operational
Cluster 200163 Operational
Cluster 200164 Operational
Cluster 262236 Operational
Cluster 274902 Operational
Cluster 300009 Operational
Cluster 300019 Operational
Cluster 600001 Operational
Cluster 900067 Operational
Cluster 900069 Operational
Cluster 900070 Operational
Cluster 900073 Operational
Cluster 900075 Operational
Cluster 900076 Operational
Cluster 900077 Operational
Cluster 900078 Operational
Cluster 900095 Operational
Cluster 900393 Operational
Cluster 900394 Operational
Cluster 987653 Operational
Cluster 275563 Operational
Cluster 281176 Operational
Cluster 000095 Operational
Cluster 000076 Operational
Cluster 000103 Operational
Cluster 000031 Operational
Cluster 000096 Operational
Cluster 000094 Operational
Planet eCommerce Gateway - Digital / Web Payments Operational
Payment Gateway Web2Pay General Operational
Payment Gateway Web2Pay US Operational
Payment Gateway Web2Pay WB Operational
Pay by link - iLink Operational
3D Secure (3DS) Operational
Planet Acquiring Services / Host System Operational
Planet Acquiring Host - All regions Operational
Planet Acquiring Host - Europe Operational
Planet Acquiring Host - UAE, India, and the Middle East Operational
Planet Acquiring Host - USA and Canada Operational
Planet Acquiring Host - South America Operational
Planet Acquiring Host - Hong Kong Operational
Planet Acquiring Host - Asia Pacific Operational
Planet Acquiring Host - RD Operational
Planet Acquiring Host - Brazil Operational
Planet Reporting Portal Operational
Portal - 3C Portal Operational
Merchant Accounting System - MAS Portal - MWEB Operational
Merchant Accounting System - MAS Portal - PWEB FIFP Operational
MAS Portal - PWEB FIFP - Daily Planet Files Operational
MAS Portal - PWEB FIFP - Report Files Operational
Planet Tax Free Issuing Solutions Operational
Planet Tax Free - Europe Operational
Planet Tax Free - Middle East Operational
Planet Tax-Free Refund Services/Solutions Operational
France - PABLO Operational
Italy - OTELLO Operational
Czech Digital Validation Operational
Spain - DIVA Operational
Portugal - CIVA Operational
Refund Kiosks Operational
Greece - myDATA Operational
Datatrans Operational
DataTrans Payment Gateway Operational
DataTrans Payment Gateway (Planet-Acquired Customers) Operational
PCI Proxy Operational
Filter/Forward API Operational
SecureFields.js Operational
Vault API Operational
3D Secure Authentication Operational
Show API Operational
Tokenization API Operational
PCI Proxy dashboard Operational
Third-Party Services Operational
Network Service Providers Operational
Third-Party Acquirers / Payment Processors Operational
Card Schemes & Networks Operational
Cloud Hosting Providers Operational
PMS – Protel Cloud Solutions | Europe, North America Operational
protel Cloud PMS Operational
protel WBE - Web Booking Engine Operational
protel IDS Interface Operational
protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other interfaces to local systems Operational
protel Cloud Center Services Operational
PCI-DSS Environment Operational
protel Air System Data Operational
Identity and Access Management (IAM) Operational
TSE component for German fiscal compliance Operational
protelAir elastic searchbar Operational
openAPI Operational
PMS – Protel Cloud Solutions | Australia, Asia Operational
protel Cloud PMS Operational
protel WBE - Web Booking Engine Operational
protel IDS Interface Operational
protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other Interfaces to local systems (not IDS or credit cards) Operational
PCI-DSS Environment Operational
protel Cloud Center Services Operational
protel Air System Data Operational
Identity and Access Management (IAM) Operational
protelAir elastic search bar Operational
openAPI Operational
PMS – Protel Cloud Solutions | Africa Operational
protel Cloud PMS Operational
protel WBE - Web Booking Engine Operational
protel IDS Interface Operational
protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other Interfaces to local systems (not IDS or credit cards) Operational
PCI-DSS Environment Operational
protel Cloud Center Services Operational
protel Air System Data Operational
Identity and Access Management (IAM) Operational
protelAir elastic search bar Operational
openAPI Operational
PMS – Protel Integrations Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors Operational
PMS - Hotsoft Solutions Operational
HotSoft Hosted Services Operational
Rate Manager Operational
Gift Card Manager Operational
Hotsoft/Planet Tokenizer Operational
Booking Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification | PSM-481734 & PSM-481738 | MAS Version Release | 14 April 2026 | 13:00 CEST Apr 14, 2026 12:00-14:00 UTC

Region:
Global.

Maintenance Reference: PSM-481734
Maintenance Start: Tuesday, 14 April 2026 | 13:00 CEST
Maintenance End: Tuesday, 14 April 2026 | 14:00 CEST

Maintenance Reference: PSM-481738
Maintenance Start: Tuesday, 14 April 2026 | 14:00 CEST
Maintenance End: Tuesday, 14 April 2026 | 15:00 CEST

Duration:
2 hours.

Maintenance Type:
MAS Version Release.

Systems Impacted:
PWEB System.

Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Posted on Mar 30, 2026 - 13:19 UTC

Maintenance Notification | PSM-511766 | Planet Acquiring Services Network Failback Maintenance | 16 April 2026 | 03:00 CEST Apr 16, 2026 01:00-01:30 UTC

Region:
Global.

Maintenance Type:
Planet Network Failback Maintenance.
 
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
 
Downtime and Impact:
Up to 30 minutes of downtime.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 11, 2026 - 13:04 UTC

Maintenance Notification | PSM-518892 | Third Party Network Failover | 17 April 2026 | 04:00 CEST Apr 17, 2026 02:00-02:30 UTC

Region:
Global.

Maintenance Type:
Third Party Network Failover.

Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.

Downtime and Impact:
There is no expected downtime or impact.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 20, 2026 - 12:43 UTC

Informational Notice | External Partner Maintenance | PSM-529080 | Starting 17 April | 15:00 GMT Apr 17, 2026 15:00-16:00 UTC

Maintenance Type
External Scheme Maintenance (Mastercard)

Systems Impacted
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency)
No other Planet services are impacted.

Downtime and Impact
Mastercard has scheduled external maintenance which may result in delays to Mastercard clearing and reconciliation file deliveries.

The maintenance window is scheduled from:

17 April 2026, 15:00 GMT to 19 April 2026, 20:30 GMT

During this period, Mastercard related files for processing dates 18 April 2026 and 19 April 2026 may be delivered later than usual (potentially up to 6 hours). Any delayed files will be processed by Planet as soon as they are received.

There is no expected impact to transaction processing.

Additional Information
This maintenance is performed and managed by Mastercard as part of their planned scheme activities.
Posted on Mar 31, 2026 - 13:20 UTC
Apr 1, 2026

No incidents reported today.

Mar 31, 2026
Maintenance Notification | PSM-512590 | Planet Online eCommerce Gateway | 31 March 2026 | 07:00 CEST
Completed - The scheduled maintenance has been completed.
Mar 31, 09:46 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 31, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 07:00 UTC
Scheduled - Region:
EU, US.

Duration: 3 hours

Maintenance Type:
Release Maintenance.

Systems Impacted:
Planet eCommerce Gateways – Web2pay Services.

Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.

Rollback Plan:
In the unlikely event of an issue that cannot be resolved, we have a rollback plan in place to ensure platform stability.
Mar 25, 09:20 UTC
Mar 30, 2026
PSM-530352 - Potential Service Impact
Resolved - The incident impacting some transactions has been resolved and services are operating normally. The earlier impact was associated with a third‑party acquirer disruption (NETS DKK).
We are actively monitoring to ensure this external issue does not mask any genuine issues on our side.
Mar 30, 12:56 UTC
Investigating - Our monitoring systems have detected performance degradation that may affect transaction processing for some customers.

We are actively investigating and will provide an update within the next 30 minutes or sooner.
Mar 30, 12:27 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Service Disruption | Datatrans & PCI-Proxy
Resolved - Datatrans & PCI-Proxy experienced a service disruption. The issue has since been resolved.
Mar 27, 04:30 UTC
Mar 26, 2026

No incidents reported.

Mar 25, 2026
Informational Notice | External Partner Maintenance | 25 March 2026 | 05:30 GMT
Completed - The scheduled maintenance has been completed.
Mar 25, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:30 UTC
Scheduled - Region: Spain

Maintenance Type:
External Partner Maintenance.

Systems Impacted:
Authorization Servers - Redsys Acquiring.

Downtime and Impact:
During the scheduled Redsys maintenance they have advised that temporary disconnections may occur for transactions processed via Redsys acquiring. Any disruption is expected to be brief, with systems designed to reconnect automatically once the activity completes.

Rollback Plan:
In the unlikely event that any issues are detected during the maintenance, our third-party provider will implement a rollback plan to ensure the safety and stability of our backup network connection.
Mar 20, 14:54 UTC
Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026
Maintenance Notification | PSM-501187 | Network Firewall Maintenance | 22 March 2026 | 03:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 03:00 UTC
Scheduled - Region:
Global.

Maintenance Type:
Planet Network Firewall Maintenance.
 
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
 
Downtime and Impact:
There is no expected downtime or impact.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Mar 11, 13:03 UTC
Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
Maintenance Notification | PSM-505440 | Planet Card-Present Gateway - Database update | 19 March 2026 | 04:00 EST
Completed - The scheduled maintenance has been completed.
Mar 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 UTC
Scheduled - Regions Impacted:
The Americas.

Scope:
This maintenance applies to a specific subset of customers. If you have not received a direct notification via email, this maintenance is not expected to impact your services.

Maintenance Type:
Database Maintenance

Systems Impacted:
Planet Card-Present Gateway

Downtime and Impact:
No impact is expected from this maintenance.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved immediately, we have rollback procedures in place to ensure the safety and stability of our platform.
Mar 11, 12:23 UTC
Maintenance Notification | PSM-507920 | Planet Acquiring Services Network Failover Maintenance | 19 March 2026 | 01:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 19, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 01:00 UTC
Scheduled - Region:
Global.

Maintenance Type:
Planet Network Failback Maintenance.

Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.

Downtime and Impact:
Up to 30 minutes of downtime.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Mar 11, 13:01 UTC
Mar 18, 2026

No incidents reported.

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