Welcome to Planet!

All Systems Operational

About This Site

Welcome to Planet's Statuspage.

The page provides you with real-time status updates on scheduled maintenance work and on any active Incidents.

Planet Authorization System - Switch Services (PSW) Operational
Planet Switch - South America Operational
Planet Switch - Hong Kong Operational
Planet Switch - Asia Pacific Operational
Planet Switch - UAE, India, and the Middle East Operational
Planet Switch - Europe Operational
Planet Switch - USA and Canada Operational
Planet Switch - RD Operational
Planet Switch - Brasil Operational
Planet Switch - All regions Operational
Planet Card Present Gateway Operational
Payment Gateway DCC Operational
Payment Gateway - Authorization Platform Operational
Payment Gateway Tokenisation Operational
Payment Gateway Integra Front-End Operational
Payment Gateway Terminal Management System Operational
Hospitality Clusters Operational
Parking Clusters Operational
Retail Clusters Operational
QSR Clusters Operational
Cluster 000048 Operational
Cluster 000050 Operational
Cluster 000051 Operational
Cluster 000052 Operational
Cluster 000053 Operational
Cluster 000054 Operational
Cluster 000055 Operational
Cluster 000056 Operational
Cluster 000057 Operational
Cluster 000058 Operational
Cluster 000059 Operational
Cluster 000060 Operational
Cluster 000061 Operational
Cluster 000062 Operational
Cluster 000063 Operational
Cluster 000064 Operational
Cluster 000065 Operational
Cluster 000066 Operational
Cluster 000067 Operational
Cluster 000069 Operational
Cluster 000072 Operational
Cluster 000073 Operational
Cluster 000074 Operational
Cluster 000075 Operational
Cluster 000077 Operational
Cluster 000078 Operational
Cluster 000079 Operational
Cluster 000080 Operational
Cluster 000081 Operational
Cluster 000082 Operational
Cluster 000083 Operational
Cluster 000084 Operational
Cluster 000085 Operational
Cluster 000086 Operational
Cluster 000087 Operational
Cluster 000088 Operational
Cluster 000089 Operational
Cluster 000090 Operational
Cluster 000091 Operational
Cluster 000092 Operational
Cluster 000093 Operational
Cluster 200163 Operational
Cluster 200164 Operational
Cluster 274902 Operational
Cluster 300009 Operational
Cluster 300019 Operational
Cluster 600001 Operational
Cluster 900067 Operational
Cluster 900069 Operational
Cluster 900070 Operational
Cluster 900073 Operational
Cluster 900075 Operational
Cluster 900076 Operational
Cluster 900077 Operational
Cluster 900078 Operational
Cluster 900393 Operational
Cluster 900394 Operational
Planet Card Present Gateway - All Regions Operational
Planet Card Present Gateway Operational
Planet eCommerce Gateway Operational
Payment Gateway Web2Pay General Operational
Payment Gateway Web2Pay US Operational
Payment Gateway Web2Pay WB Operational
API Operational
Pay by link - iLink Operational
Virtual Terminal Operational
Card Stream Operational
PAY.ON Operational
3D Secure (3DS) Operational
Planet Reporting Portal Operational
Portal - 3C Portal Operational
Merchant Accounting System - MAS Portal - MWEB Operational
Merchant Accounting System - MAS Portal - PWEB FIFP Operational
Planet Tax Free Solutions Operational
Planet Tax Free - Europe Operational
Planet Tax Free Platform PI Operational
Planet Tax Free – Middle East Operational
Planet Tax Free Platform PII Operational
Planet Tax Free Platform POL Operational
Planet Tax Free Platform PAOL Operational
Planet Tax Free Platform Mobility Operational
PI CHN Operational
PT Operational
PT Pax Operational
Standalone Web Operational
Standalone Pax Operational
Tax Free Tokenization – TPP Operational
Property Management Systems (PMS) Operational
Hotsoft PMS - Hosted Environment Operational
Booking Engine Operational
Gift Card Manager Operational
Web Booking Engine (WBE) Operational
Settlement Process Operational
Delivery of Cutoff files Operational
Delivery of Reconciliation Reports Operational
Delivery of transactions data Operational
Delivery of PIF Files - FIFP Operational
Delivery of Reconciliation Reports - PWEB FIFP Operational
Delivery Of transaction Data Pos Logs & Auth Logs - FIFP Operational
Tax Refund and Validation Operational
PABLO Operational
OTELLO Operational
Czech Digital Validation Operational
ETaxFreeGetStampData (CIVA) Operational
DIVA Operational
PR - Planet Refund Operational
Refund Kiosks Operational
Printemps Operational
AX Operational
Poland - PUESC Operational
Third Party Payments Vendors/Providers ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification | PSM-333332 | Planet Gateways – Network Migration | 24 June 2025 CEST 04:00 Jun 24, 2025 02:00-05:00 UTC

MAINTENANCE DETAILS

Maintenance Start: Tuesday, 24 June 2025 | CEST 04:00
Maintenance End: Tuesday, 24 June 2025 | CEST 07:00

Dear Valued Customer,

We wish to inform you that the Planet Team will be performing migration maintenance on the Planet Gateway Network on Tuesday, 24th June 2025.

Maintenance Type:
Network Migration from legacy Planet Datacenter to our new Planet Datacenter facility.

Systems Impacted:
Planet Gateways (Card-Present & eCommerce) & DCC

Regions Impacted:
ALL

Application Downtime and Impact:
There may be brief disruptions during the first 30 minutes of the maintenance window. Although DCC transactions can be impacted, transactions can be completed in local currency. This transition is scheduled during off-peak hours to minimize the impact on our customers.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans to ensure our platform’s safety and stability. Our team is prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Authorization Network. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team
Posted on Jun 10, 2025 - 15:43 UTC

Maintenance Notification | PSM-341721 | Planet Gateway - Application Server Maintenance | 25 June CEST 06:00 Jun 25, 2025 04:00-04:30 UTC

MAINTENANCE DETAILS

Maintenance Start: Wednesday 25 June 2025 | CEST 06:00
Maintenance End: Wednesday 25 June 2025 | CEST 06:30

Dear Valued Customer,

We wish to inform you that the Planet Team will be performing scheduled application server maintenance on our gateway servers next week.

Maintenance Reference:
PSM-341721

Duration: 30 Minutes

Maintenance Type:
Application Server Maintenance

Systems Impacted:
Planet Gateways (Card-Present & eCommerce)

Downtime and Impact:
There is no expected downtime or impact

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.

Kind Regards,
Your Planet Team
Posted on Jun 18, 2025 - 11:30 UTC
Jun 20, 2025
Incident Alert | PSM-344714 | Planet Gateway – Transaction Disruptions
Resolved - This incident has been resolved.
Jun 20, 10:22 UTC
Update - Dear Valued Customer,

This incident has been resolved, and we are now monitoring the services.

Incident Start: 20/06/2025 | 10:09 CEST~
Incident End: 20/06/2025 | 11:02 CEST~

Affected Service: Planet Gateways – Transaction Disruptions

Impact: Various Planet Services were impacted due to a network level disruption.

Next Steps:
We will provide a full RCA report for this issue, available in 5 working days.

We apologize again for any inconvenience caused.

Kind Regards,
Your Planet Team
Jun 20, 10:22 UTC
Update - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 20/06/2025 | 10:15 CEST

Affected Service: Planet Gateway – Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 60 minutes or sooner.

Kind Regards,
Your Planet Team
Jun 20, 09:30 UTC
Update - We are continuing to investigate this issue.
Jun 20, 09:03 UTC
Update - We are continuing to investigate this issue.
Jun 20, 08:58 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 20/06/2025 | 10:15 CEST

Affected Service: Planet Gateway – Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 60 minutes or sooner.

Kind Regards,
Your Planet Team
Jun 20, 08:31 UTC
Jun 19, 2025

No incidents reported.

Jun 18, 2025
Incident Alert | PSM-343160 | Planet eCommerce Gateway - W2P transaction disruptions
Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 18/06/2025 | 10:14 CEST.
Incident End: 18/06/2025 | 11:14 CEST.

Affected Service: Planet eCommerce Gateway – W2P transaction disruptions

We apologize again for any inconvenience caused.

King Regards,
Your Planet Team
Jun 18, 09:30 UTC
Identified - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Incident Start: 18/06/2025 | 10:14 CEST.

Affected Service: Planet eCommerce Gateway – W2P transaction disruptions

Next Steps:
A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Jun 18, 09:16 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 18/06/2025 | 10:14 CEST.

Affected Service: Planet eCommerce Gateway – W2P transaction disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jun 18, 08:45 UTC
Jun 17, 2025
Maintenance Notification | PSM-333256 | Planet Gateways – Network Migration | 17 June 2025 CEST 04:00
Completed - The scheduled maintenance has been completed.
Jun 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 02:00 UTC
Scheduled - MAINTENANCE DETAILS

Maintenance Start: Tuesday, 17 June 2025 | CEST 04:00
Maintenance End: Tuesday, 17 June 2025 | CEST 07:00

Dear Valued Customer,

We wish to inform you that the Planet Team will be performing migration maintenance on the Planet Gateway Network on Tuesday, 17th June 2025.


Maintenance Type:
Network Migration from legacy Planet Datacenter to our new Planet Datacenter facility.

Systems Impacted:
Planet Gateways (eCommerce, Digital Gateway & DCC)

Regions Impacted:
ALL

Application Downtime and Impact:
There may be brief disruptions during the first 30 minutes of the maintenance window. This transition is scheduled during off-peak hours to minimize the impact on our customers.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans to ensure our platform’s safety and stability. Our team is prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Authorization Network. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team
Jun 9, 18:36 UTC
Jun 16, 2025

No incidents reported.

Jun 15, 2025
Incident Alert | PSM-340688 | Planet Gateways – Transaction Disruptions
Resolved - Incident Start: 15/06/2025 | 22:14 CEST
Incident End: 15/06/2025 | 23:06 CEST.

Affected Service: Planet Gateways – Various Planet Service Disruptions

Impact: Various Planet Services were impacted due to a network level disruption.

Next Steps:
We will provide a full RCA report for this issue, available in 5 working days.

We apologize again for any inconvenience caused.

Kind Regards,
Your Planet Team
Jun 15, 21:51 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected a possible degradation.

We are working on analysing the impact and restoring the service to you as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jun 15, 21:01 UTC
Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Maintenance Notification | PSM-305236 | Planet Gateways – Network Migration | 12 June 2025 CEST 04:00
Completed - The scheduled maintenance has been completed.
Jun 12, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 02:00 UTC
Scheduled - MAINTENANCE DETAILS

Maintenance Start: Thursday, 12 June 2025 | CEST 04:00
Maintenance End: Thursday, 12 June 2025 | CEST 10:00

Maintenance Type:
Network Migration from legacy Planet Datacenter to our new Planet Datacenter facility.

Systems Impacted:
Planet Gateways (Card-Present & eCommerce)

Regions Impacted:
ALL

Application Downtime and Impact:
There may be brief disruptions during the start of the maintenance window. This transition is scheduled during off-peak hours to minimize the impact on our customers.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans to ensure our platform’s safety and stability. Our team is prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Authorization Network. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team
Jun 5, 17:25 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage