All Systems Operational
Planet Gateway - Card Present
Operational
Planet Card Present Gateway - EMEA
Operational
Planet Card Present Gateway - The Americas
Operational
Payment Gateway DCC
Operational
Payment Gateway Tokenisation
Operational
Cluster 000048
Operational
Cluster 000050
Operational
Cluster 000051
Operational
Cluster 000052
Operational
Cluster 000053
Operational
Cluster 000054
Operational
Cluster 000055
Operational
Cluster 000056
Operational
Cluster 000057
Operational
Cluster 000058
Operational
Cluster 000059
Operational
Cluster 000060
Operational
Cluster 000061
Operational
Cluster 000062
Operational
Cluster 000063
Operational
Cluster 000064
Operational
Cluster 000065
Operational
Cluster 000066
Operational
Cluster 000067
Operational
Cluster 000069
Operational
Cluster 000072
Operational
Cluster 000073
Operational
Cluster 000074
Operational
Cluster 000075
Operational
Cluster 000077
Operational
Cluster 000078
Operational
Cluster 000079
Operational
Cluster 000080
Operational
Cluster 000081
Operational
Cluster 000082
Operational
Cluster 000083
Operational
Cluster 000084
Operational
Cluster 000085
Operational
Cluster 000086
Operational
Cluster 000087
Operational
Cluster 000088
Operational
Cluster 000089
Operational
Cluster 000090
Operational
Cluster 000091
Operational
Cluster 000092
Operational
Cluster 000093
Operational
Cluster 000101
Operational
Cluster 000102
Operational
Cluster 200163
Operational
Cluster 200164
Operational
Cluster 262236
Operational
Cluster 274902
Operational
Cluster 300009
Operational
Cluster 300019
Operational
Cluster 600001
Operational
Cluster 900067
Operational
Cluster 900069
Operational
Cluster 900070
Operational
Cluster 900073
Operational
Cluster 900075
Operational
Cluster 900076
Operational
Cluster 900077
Operational
Cluster 900078
Operational
Cluster 900095
Operational
Cluster 900393
Operational
Cluster 900394
Operational
Cluster 987653
Operational
Cluster 275563
Operational
Cluster 281176
Operational
Cluster 000095
Operational
Cluster 000076
Operational
Cluster 000103
Operational
Cluster 000031
Operational
Cluster 000096
Operational
Cluster 000094
Operational
Planet eCommerce Gateway - Digital / Web Payments
Operational
Payment Gateway Web2Pay General
Operational
Payment Gateway Web2Pay US
Operational
Payment Gateway Web2Pay WB
Operational
Pay by link - iLink
Operational
3D Secure (3DS)
Operational
Planet Acquiring Services / Host System
Operational
Planet Acquiring Host - All regions
Operational
Planet Acquiring Host - Europe
Operational
Planet Acquiring Host - UAE, India, and the Middle East
Operational
Planet Acquiring Host - USA and Canada
Operational
Planet Acquiring Host - South America
Operational
Planet Acquiring Host - Hong Kong
Operational
Planet Acquiring Host - Asia Pacific
Operational
Planet Acquiring Host - RD
Operational
Planet Acquiring Host - Brazil
Operational
Direct Funding
Operational
Indirect Funding
Operational
Planet Reporting Portal
Operational
Portal - 3C Portal
Operational
Merchant Accounting System - MAS Portal - MWEB
Operational
Merchant Accounting System - MAS Portal - PWEB FIFP
Operational
MAS Portal - PWEB FIFP - Daily Planet Files
Operational
MAS Portal - PWEB FIFP - Report Files
Operational
Planet Tax-Free Issuing Solutions
Operational
Planet Tax-Free - Europe
Operational
Planet Tax-Free - Middle East
Operational
Planet Tax-Free Refund Services/Solutions
Operational
France - PABLO
Operational
Italy - OTELLO
Operational
Czech Digital Validation
Operational
Spain - DIVA
Operational
Portugal - CIVA
Operational
Refund Kiosks
Operational
Greece - myDATA
Operational
Datatrans
Operational
Datatrans Payment Gateway
Operational
Datatrans Payment Gateway (Planet-Acquired Customers)
Operational
PCI Proxy
Operational
Filter/Forward API
Operational
SecureFields.js
Operational
Vault API
Operational
3D Secure Authentication
Operational
Show API
Operational
Tokenization API
Operational
PCI Proxy dashboard
Operational
Third-Party Services
Operational
Network Service Providers
Operational
Third-Party Acquirers / Payment Processors
Operational
Card Schemes & Networks
Operational
Cloud Hosting Providers
Operational
PMS - Protel Cloud Solutions | Europe, North America
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other interfaces to local systems
Operational
Protel Cloud Center Services
Operational
PCI-DSS Environment
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
TSE component for German fiscal compliance
Operational
ProtelAir Elastic Searchbar
Operational
OpenAPI
Operational
PMS - Protel Cloud Solutions | Australia, Asia
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS - Protel Cloud Solutions | Africa
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS - Protel Integrations
Operational
Protel.I/O services for Protel onPremise (SPE/MPE)
Operational
Protel.I/O services for Protel AIR
Operational
Protel.I/O services for individual 3rd-party vendors
Operational
PMS - Hotsoft Solutions
Operational
HotSoft Hosted Services
Operational
Rate Manager
Operational
Gift Card Manager
Operational
Hotsoft/Planet Tokenizer
Operational
Booking Engine
Operational
PMS - Protel Marseille DC
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance Notification | PSM-577189 | Planet Card-Present Gateway Application Maintenance Jun 23, 2026 05:00-07:00 UTC
Maintenance Reference: PSM-577189
Service: Planet Card-Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 17, 2026 - 15:48 UTC
Service: Planet Card-Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 17, 2026 - 15:48 UTC
Reminder: Protel Scheduled Background Maintenance - Australia Jun 24, 2026 12:00-14:00 UTC
As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.
Your Planet team
Posted on Jun 19, 2026 - 08:19 UTC
Your Planet team
Posted on Jun 19, 2026 - 08:19 UTC
Reminder: Protel Scheduled Maintenance - Europe/Africa Jun 24, 2026 12:00-14:00 UTC
As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.
Your Planet team
Posted on Jun 19, 2026 - 08:19 UTC
Your Planet team
Posted on Jun 19, 2026 - 08:19 UTC
Maintenance Notification | PSM-578811 | Planet Card-Present Gateway Application Maintenance Jun 24, 2026 22:00 - Jun 25, 2026 05:00 UTC
Maintenance Reference: PSM-578811
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-578811, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 18, 2026 - 15:43 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-578811, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 18, 2026 - 15:43 UTC
Maintenance Notification | PSM-565284 | Third-Party Acquirer Maintenance (Worldline) Jun 24, 2026 23:00 - Jun 25, 2026 05:00 UTC
Region: Europe
Planet External Maintenance Reference: PSM-565284
Maintenance Type: Third‑Party Acquirer Maintenance (Worldline)
Maintenance Schedule (as advised by Worldline): Worldline has confirmed the following maintenance activities across their production environment:
Production Environment SQL Patching
Start: 22 June 2026, 22:30 UTC
End: 23 June 2026, 01:00 UTC
Production Environment SQL Patching
Start: 24 June 2026 – 23:00 UTC
End: 25 June 2026 – 05:00 UTC
Downtime and Impact:
Worldline has advised that brief service interruptions may occur during the maintenance windows listed above.
In the event of any unexpected issues, this maintenance may impact non‑Planet‑acquired transactions processed via Worldline only.
Planet‑acquired transactions and non‑Worldline‑acquired transactions are not affected.
Rollback Plan:
Worldline has confirmed that rollback plans are in place for these activities. As this maintenance is fully external to Planet, rollback execution is owned and managed by Worldline.
Posted on Jun 12, 2026 - 13:20 UTC
Planet External Maintenance Reference: PSM-565284
Maintenance Type: Third‑Party Acquirer Maintenance (Worldline)
Maintenance Schedule (as advised by Worldline): Worldline has confirmed the following maintenance activities across their production environment:
Production Environment SQL Patching
Start: 22 June 2026, 22:30 UTC
End: 23 June 2026, 01:00 UTC
Production Environment SQL Patching
Start: 24 June 2026 – 23:00 UTC
End: 25 June 2026 – 05:00 UTC
Downtime and Impact:
Worldline has advised that brief service interruptions may occur during the maintenance windows listed above.
In the event of any unexpected issues, this maintenance may impact non‑Planet‑acquired transactions processed via Worldline only.
Planet‑acquired transactions and non‑Worldline‑acquired transactions are not affected.
Rollback Plan:
Worldline has confirmed that rollback plans are in place for these activities. As this maintenance is fully external to Planet, rollback execution is owned and managed by Worldline.
Posted on Jun 12, 2026 - 13:20 UTC
Maintenance Notification | PSM-577108 & PSM-577116 | MAS Version Release Jun 30, 2026 10:00-12:00 UTC
Region: Global
Maintenance Reference: PSM-577108 & PSM-577116
Maintenance Start: Tuesday, 30 June 2026 | 10:00 UTC
Maintenance End: Tuesday, 30 June 2026 | 12:00 UTC
Duration: 3 hours
Maintenance Type: MAS Version Release
Systems Impacted: MAS MWEB/PWEB System
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Jun 17, 2026 - 14:11 UTC
Maintenance Reference: PSM-577108 & PSM-577116
Maintenance Start: Tuesday, 30 June 2026 | 10:00 UTC
Maintenance End: Tuesday, 30 June 2026 | 12:00 UTC
Duration: 3 hours
Maintenance Type: MAS Version Release
Systems Impacted: MAS MWEB/PWEB System
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Jun 17, 2026 - 14:11 UTC
Maintenance Notification | PSM-553643 | PHOST System Maintenance | HK Region Jun 30, 2026 16:00-18:00 UTC
Maintenance Reference: PSM-553643
Service: PHOST System – HK Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:19 UTC
Service: PHOST System – HK Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:19 UTC
Maintenance Notification | PSM-553311 | PHOST System Maintenance | AP Region Jun 30, 2026 16:00-18:00 UTC
Maintenance Reference: PSM-553311
Service: PHOST System – AP Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:23 UTC
Service: PHOST System – AP Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:23 UTC
Maintenance Notification | PSM-553638 | PHOST System Maintenance | PE Region Jun 30, 2026 16:00-18:00 UTC
Maintenance Reference: PSM-553638
Service: PHOST System – PE Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:21 UTC
Service: PHOST System – PE Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:21 UTC
Maintenance Notification | PSM-553653 | PHOST System Maintenance | NA Region Jul 1, 2026 10:00-12:00 UTC
Maintenance Reference: PSM-553653
Service: PHOST System – NA Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:31 UTC
Service: PHOST System – NA Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:31 UTC
Maintenance Notification | PSM-553658 | PHOST System Maintenance | SA Region Jul 1, 2026 10:00-12:00 UTC
Maintenance Reference: PSM-553658
Service: PHOST System – SA Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:29 UTC
Service: PHOST System – SA Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:29 UTC
Maintenance Notification | PSM-553647 | PHOST System Maintenance | BR Region Jul 1, 2026 10:00-12:00 UTC
Maintenance Reference: PSM-553647
Service: PHOST System – BR Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:25 UTC
Service: PHOST System – BR Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:25 UTC
Maintenance Notification | PSM-553667 | PHOST System Maintenance | UAE, India, and the Middle East Region Jul 2, 2026 00:00-02:00 UTC
Maintenance Reference: PSM-553667
Service: PHOST System – UAE, India, and the Middle East Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:36 UTC
Service: PHOST System – UAE, India, and the Middle East Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:36 UTC
Maintenance Notification | PSM-553667 | PHOST System Maintenance | Europe Region Jul 2, 2026 00:00-02:00 UTC
Maintenance Reference: PSM-553667
Service: Planet Acquiring Services – Europe Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:39 UTC
Service: Planet Acquiring Services – Europe Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:39 UTC
Maintenance Notification | PSM-553662 | PHOST System Maintenance | Europe Region Jul 2, 2026 00:00-02:00 UTC
Maintenance Reference: PSM-553662
Service: PHOST System – Europe Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:34 UTC
Service: PHOST System – Europe Region
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 15, 2026 - 10:34 UTC
Maintenance Notification | PSM-563035 | Web2Pay Release Maintenance Jul 9, 2026 05:00-08:00 UTC
Maintenance Type:
Version Release Maintenance
Reference:
PSM-563035
Systems Impacted:
Payment Gateway Web2Pay General
Payment Gateway Web2Pay WB
Payment Gateway Web2Pay US
Downtime and Impact:
No downtime or impact is expected from this maintenance.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platforms.
Posted on May 29, 2026 - 13:48 UTC
Version Release Maintenance
Reference:
PSM-563035
Systems Impacted:
Payment Gateway Web2Pay General
Payment Gateway Web2Pay WB
Payment Gateway Web2Pay US
Downtime and Impact:
No downtime or impact is expected from this maintenance.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platforms.
Posted on May 29, 2026 - 13:48 UTC