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Welcome to Planet's Statuspage.

The page provides you with real-time status updates on scheduled maintenance work and on any active Incidents.

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Web Booking Engine (WBE) Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification | PSM-339007 | Planet Gateway - Network Maintenance | 08 July CEST 01:30 Jul 7, 2025 23:30 - Jul 8, 2025 03:00 UTC

MAINTENANCE DETAILS

Maintenance Start: Tuesday, 8th July 2025 | CEST 01:30
Maintenance End: Tuesday, 8th July 2025 | CEST 05:00

Dear Valued Customer,

We wish to inform you that Planet Teams will perform network migration maintenance on Tuesday 8th July 2025.

Maintenance Reference: PSM-339007

Duration: 3.5 hours

Maintenance Type:
Network Migration Maintenance

Systems Impacted:
Planet Gateways (Card-Present & E-commerce) - Cegecom Network

Downtime and Impact:
There is no expected downtime or impact, the maintenance work will be carried out in the first 60-minutes of the maintenance window, and the further time will be utilized for validation and monitoring. This transition is scheduled during off-peak hours to minimize the impact on our customers.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure our platform’s safety and stability.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Authorization Network. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team
Posted on Jul 01, 2025 - 16:10 UTC
Jul 5, 2025
Incident Alert | PSM-356857 | Planet Gateways (Card-Present & e-Commerce) - Transaction Disruptions
Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 05/07/2025 | 09:26 CEST.
Incident End: 05/07/2025 | 15:19 CEST.

Affected Service: Planet Gateways (Card-Present & e-Commerce) & 3C Services - Transaction Disruptions

Next Steps:
We will provide a full RCA report for this issue, available in 5 working days.

We apologize again for any inconvenience caused.

King Regards,
Your Planet Team
Jul 5, 13:31 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing, majority of services have been restored and we are still working hard on restoring all remaining services.

Incident Start: 05/07/2025 | 09:27 CEST.

Affected Service: Planet Gateways (Card-Present & e-Commerce) - Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jul 5, 13:00 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing, majority of services have been restored and we are still working hard on restoring all remaining services.

Incident Start: 05/07/2025 | 09:27 CEST.

Affected Service: Planet Gateways (Card-Present & e-Commerce) - Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jul 5, 12:28 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing, majority of services have been restored and we are still working hard on restoring all remaining services.

Incident Start: 05/07/2025 | 09:27 CEST.

Affected Service: Planet Gateways (Card-Present & e-Commerce) - Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jul 5, 11:31 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing, majority of services have been restored and we are still working hard on restoring all remaining services.

Incident Start: 05/07/2025 | 09:27 CEST.

Affected Service: Planet Gateways (Card-Present & e-Commerce) - Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jul 5, 11:00 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing, some services have been restored and we are still working hard on restoring all remaining services.

Incident Start: 05/07/2025 | 09:27 CEST.

Affected Service: Planet Gateways (Card-Present & e-Commerce) - Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jul 5, 10:30 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing, some services have been restored and we are still working hard on restoring all remaining services.

Incident Start: 05/07/2025 | 09:27 CEST.

Affected Service: Planet Gateways (Card-Present & e-Commerce) - Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jul 5, 10:09 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing, some services have been restored and we are still working hard on restoring all remaining services.

Incident Start: 05/07/2025 | 09:27 CEST.

Affected Service: Planet Gateways (Card-Present & e-Commerce) - Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jul 5, 09:32 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing, some services have been restored and we are still working hard on restoring all remaining services.

Incident Start: 05/07/2025 | 09:27 CEST.

Affected Service: Planet Gateways (Card-Present & e-Commerce) - Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jul 5, 08:55 UTC
Monitoring - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing, some services have been restored and we are still working hard on restoring all remaining services.

Incident Start: 05/07/2025 | 09:27 CEST.

Affected Service: Planet Gateways (Card-Present & e-Commerce) - Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jul 5, 08:29 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 05/07/2025 | 09:45 CEST.

Affected Service: Planet Gateways (Card-Present & e-Commerce) - Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jul 5, 08:00 UTC
Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Incident Alert | PSM-354168 | Planet Gateways – Increase in Token Errors observed
Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 02/07/2025 | 11:08 CEST.
Incident End: 02/07/2025 | 14:15 CEST.

Affected Service: Planet Gateways – Increase in Token Errors observed

Next Steps:
We will provide a full RCA report for this issue, available in 5 working days.

We apologize again for any inconvenience caused.

King Regards,
Your Planet Team
Jul 2, 12:35 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Incident Start: 02/07/2025 | 11:08 CEST.

Affected Service: Planet Gateways – Increase in Token Errors observed

Next Steps:
A further update will follow in the next 30 minutes.

Our teams are continuing to work hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Jul 2, 12:08 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Incident Start: 02/07/2025 | 11:08 CEST.

Affected Service: Planet Gateways – Increase in Token Errors observed

Next Steps:
A further update will follow in the next 30 minutes.

Our teams are continuing to work hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Jul 2, 11:43 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Incident Start: 02/07/2025 | 11:08 CEST.

Affected Service: Planet Gateways – Increase in Token Errors observed

Next Steps:
A further update will follow in the next 30 minutes.

Our teams are continuing to work hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Jul 2, 11:22 UTC
Update - We are continuing to investigate this issue.
Jul 2, 11:01 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Incident Start: 02/07/2025 | 11:08 CEST.

Affected Service: Planet Gateways – Increase in Token Errors observed

Next Steps:
A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Jul 2, 11:01 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Incident Start: 02/07/2025 | 11:08 CEST.

Affected Service: Planet Gateways – Increase in Token Errors observed

Next Steps:
A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Jul 2, 10:44 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 02/07/2025 | 11:08 CEST.

Affected Service: Planet Gateways – Increase in Token Errors observed

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 60 minutes or sooner.

Kind Regards,
Your Planet Team
Jul 2, 10:37 UTC
Jul 1, 2025
Maintenance Notification | PSM-331734 | Web2Pay - PCI Compliance Remediation | 01 July 2025 | 04:00 CEST
Completed - The scheduled maintenance has been completed.
Jul 1, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 02:00 UTC
Scheduled - MAINTENANCE DETAILS

Maintenance Start: Tuesday, 1 July 2025 | CEST 04:00
Maintenance End: Tuesday, 1 July 2025 | CEST 07:00

Dear Valued Customer,

We wish to inform you that the Planet team will perform release maintenance on our Online eCommerce Gateway on 1st July 2025.

Maintenance Reference: PSM-331734

Duration: 3 hours

Regions Impacted:
Europe

Maintenance Type:
PCI Compliance Remediation - Standard release maintenance

Systems Impacted:
Planet Online eCommerce Payment Gateway (Web2Pay, iPage, PayByLink)

Downtime and Impact:
There is no expected downtime as this is a rolling online maintenance.

Rollback Plan:
The new version has been successfully tested in Planet staging environment. Nevertheless, should any situation develop for this production deployment, the team would roll back to the current version to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Jun 24, 16:15 UTC
Jun 30, 2025
Maintenance Notification | PSM-333549 | Planet Gateway – Network Migration | 30 June 2025 CEST 05:00
Completed - The scheduled maintenance has been completed.
Jun 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 03:00 UTC
Scheduled - MAINTENANCE DETAILS

Maintenance Start: Monday, 30 June 2025 | CEST 05:00
Maintenance End: Monday, 30 June 2025 | CEST 08:00

Dear Valued Customer,

We wish to inform you that the Planet Team will be performing migration maintenance on the Planet Gateway Network on Monday, 30th June 2025.

Maintenance Type:
Network Migration from legacy Planet Datacenter to our new Planet Datacenter facility.

Systems Impacted:
Planet Gateways (Card Present & eCommerce) & Authorization Servers

Regions Impacted:
Europe

Application Downtime and Impact:
There may be brief disruptions during the maintenance window as the maintenance is carried out. This transition is scheduled during off-peak hours to minimize the impact on our customers.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans to ensure our platform’s safety and stability. Our team is prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Network. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team
Jun 24, 17:03 UTC
Maintenance Notification | PSM-333357 | Planet Gateway – 3C Digital Gateway, Apple Pay & Google Pay | 30 June 2025 CEST 04:00
Completed - The scheduled maintenance has been completed.
Jun 30, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 02:00 UTC
Scheduled - MAINTENANCE DETAILS

Maintenance Start: Monday, 30 June2025| CEST 04:00
Maintenance End: Monday, 30 June 2025 | CEST 07:00

Dear Valued Customer,

We wish to inform you that the Planet Team will be performing a network migration on our digital gateway services on Monday, 30th June 2025.

Maintenance Type:
Network Migration from legacy Planet Datacenter to our new Planet Datacenter facility.

Systems Impacted:
Planet Gateway – 3C Digital Gateway, Apple Pay & Google Pay

Regions Impacted:
Europe

Application Downtime and Impact:
There would be momentary disconnect for 3C Digital Gateway services, Apple Pay & Google Pay, within the first 30 minutes of the change window.

Rollback Plan:
In the unlikely event that we encounter any issues during maintenance that cannot be resolved, we have established rollback plans to ensure the safety and stability of our platform. Our team is fully prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team
Jun 23, 17:24 UTC
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Incident Alert | PSM-348696 | Planet Gateway – Transaction Disruptions
Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 25/06/2025 | 17:12 CEST.
Incident End: 25/06/2025 | 18:43 CEST.

Affected Service: Planet Gateways – Transaction Disruptions

Next Steps:
We will provide a full RCA report for this issue, available in 5 working days.

We apologize again for any inconvenience caused.

King Regards,
Your Planet Team
Jun 25, 16:58 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Incident Start: 25/06/2025 | 17:12 CEST.

Affected Service: Planet Gateways – Transaction Disruptions

Next Steps:
A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Jun 25, 16:33 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Incident Start: 25/06/2025 | 17:12 CEST.

Affected Service: Planet Gateway – Transaction Disruptions

Next Steps:
A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Jun 25, 16:12 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 25/06/2025 | 17:12 CEST.

Affected Service: Planet Gateway – Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jun 25, 15:39 UTC
Maintenance Notification | PSM-341721 | Planet Gateway - Application Server Maintenance | 25 June CEST 06:00
Completed - The scheduled maintenance has been completed.
Jun 25, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 04:00 UTC
Scheduled - MAINTENANCE DETAILS

Maintenance Start: Wednesday 25 June 2025 | CEST 06:00
Maintenance End: Wednesday 25 June 2025 | CEST 06:30

Dear Valued Customer,

We wish to inform you that the Planet Team will be performing scheduled application server maintenance on our gateway servers next week.

Maintenance Reference:
PSM-341721

Duration: 30 Minutes

Maintenance Type:
Application Server Maintenance

Systems Impacted:
Planet Gateways (Card-Present & eCommerce)

Downtime and Impact:
There is no expected downtime or impact

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.

Kind Regards,
Your Planet Team
Jun 18, 11:30 UTC
Jun 24, 2025
Maintenance Notification | PSM-333332 | Planet Gateways – Network Migration | 24 June 2025 CEST 04:00
Completed - The scheduled maintenance has been completed.
Jun 24, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 02:00 UTC
Scheduled - MAINTENANCE DETAILS

Maintenance Start: Tuesday, 24 June 2025 | CEST 04:00
Maintenance End: Tuesday, 24 June 2025 | CEST 07:00

Dear Valued Customer,

We wish to inform you that the Planet Team will be performing migration maintenance on the Planet Gateway Network on Tuesday, 24th June 2025.

Maintenance Type:
Network Migration from legacy Planet Datacenter to our new Planet Datacenter facility.

Systems Impacted:
Planet Gateways (Card-Present & eCommerce) & DCC

Regions Impacted:
ALL

Application Downtime and Impact:
There may be brief disruptions during the first 30 minutes of the maintenance window. Although DCC transactions can be impacted, transactions can be completed in local currency. This transition is scheduled during off-peak hours to minimize the impact on our customers.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans to ensure our platform’s safety and stability. Our team is prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Authorization Network. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team
Jun 10, 15:43 UTC
Jun 23, 2025
Incident Alert | PSM-344836 | Planet Services Disruptions
Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 23/06/2025 | 13:07 CEST.
Incident Start: 23/06/2025 | 13:22 CEST.

Affected Service: Planet Tax Free – Service Disruptions

We apologize again for any inconvenience caused.

King Regards,
Your Planet Team
Jun 23, 11:37 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 23/06/2025 | 13:09 CEST.

Affected Service: Planet Gateways, Planet Tax Free

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Jun 23, 11:19 UTC
Incident Alert | PSM-346097 - Service Disruptions
Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 23/06/2025 | 09:33 CEST.
Incident Start: 23/06/2025 | 10:56 CEST.

Affected Service: Planet Tax Free – Service Disruptions

We apologize again for any inconvenience caused.

King Regards,
Your Planet Team
If you encounter any urgent
Jun 23, 08:38 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 23/06/2025 | 08:33 BST

Affected Service: Planet Tax Free - Service Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 60 minutes or sooner.

Kind Regards,
Your Planet Team
Jun 23, 07:51 UTC
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

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