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Welcome to Planet’s status page.

The page provides you with real-time status updates on scheduled maintenance work and on any incidents.

You can also subscribe to this page. To do so, please reach out to your Account Manager, so you can get email notifications whenever we create, update or resolve an incident.

Planet Host System - Switch Services (PSW) Operational
Planet Switch - South America Operational
Planet Switch - Hong Kong Operational
Planet Switch - Asia Pacific Operational
Planet Switch - UAE, India, and the Middle East Operational
Planet Switch - Europe Operational
Planet Switch - USA and Canada Operational
Planet Switch - Reddot Operational
Planet Switch - Brasil Operational
Planet Switch - All regions Operational
Planet Card Present Gateway Operational
Payment Gateway DCC Operational
Payment Gateway - Authorization Platform Operational
Payment Gateway Tokenisation Operational
Payment Gateway Integra Front-End Operational
Payment Gateway Terminal Management System Operational
Hospitality Clusters Operational
Parking Clusters Operational
Retail Clusters Operational
QSR Clusters Operational
Cluster 000048 Operational
Cluster 000050 Operational
Cluster 000051 Operational
Cluster 000052 Operational
Cluster 000053 Operational
Cluster 000054 Operational
Cluster 000055 Operational
Cluster 000056 Operational
Cluster 000057 Operational
Cluster 000058 Operational
Cluster 000059 Operational
Cluster 000060 Operational
Cluster 000061 Operational
Cluster 000062 Operational
Cluster 000063 Operational
Cluster 000064 Operational
Cluster 000065 Operational
Cluster 000066 Operational
Cluster 000067 Operational
Cluster 000069 Operational
Cluster 000072 Operational
Cluster 000073 Operational
Cluster 000074 Operational
Cluster 000075 Operational
Cluster 000077 Operational
Cluster 000078 Operational
Cluster 000079 Operational
Cluster 000080 Operational
Cluster 000081 Operational
Cluster 000082 Operational
Cluster 000083 Operational
Cluster 000084 Operational
Cluster 000085 Operational
Cluster 000086 Operational
Cluster 000087 Operational
Cluster 000088 Operational
Cluster 000089 Operational
Cluster 000090 Operational
Cluster 000091 Operational
Cluster 000092 Operational
Cluster 000093 Operational
Cluster 200163 Operational
Cluster 200164 Operational
Cluster 274902 Operational
Cluster 300009 Operational
Cluster 300019 Operational
Cluster 600001 Operational
Cluster 900067 Operational
Cluster 900069 Operational
Cluster 900070 Operational
Cluster 900073 Operational
Cluster 900075 Operational
Cluster 900076 Operational
Cluster 900077 Operational
Cluster 900078 Operational
Cluster 900393 Operational
Cluster 900394 Operational
Planet Card Present Gateway - All Regions Operational
Planet Card Present Gateway Operational
Planet eCommerce Gateway Operational
Payment Gateway Web2Pay General Operational
Payment Gateway Web2Pay US Operational
Payment Gateway Web2Pay WB Operational
API Operational
Pay by link - iLink Operational
Virtual Terminal Operational
Card Stream Operational
PAY.ON Operational
3D Secure (3DS) Operational
Planet Reporting Portal Operational
Portal - 3C Portal Operational
Merchant Accounting System - MAS Portal - MWEB Operational
Merchant Accounting System - MAS Portal - PWEB FIFP Operational
Planet Tax Free Solutions Operational
Planet Tax Free - Europe Operational
Planet Tax Free Platform PI Operational
Planet Tax Free – Middle East Operational
Planet Tax Free Platform PII Operational
Planet Tax Free Platform POL Operational
Planet Tax Free Platform PAOL Operational
Planet Tax Free Platform Mobility Operational
PI CHN Operational
PT Operational
PT Pax Operational
Standalone Web Operational
Standalone Pax Operational
Tax Free Tokenization – TPP Operational
Property Management Systems (PMS) Operational
Hotsoft PMS - Hosted Environment Operational
Booking Engine Operational
Gift Card Manager Operational
Web Booking Engine (WBE) Operational
Settlement Process Operational
Delivery of Cutoff files Operational
Delivery of Reconciliation Reports Operational
Delivery of transactions data Operational
Delivery of PIF Files - FIFP Operational
Delivery of Reconciliation Reports - PWEB FIFP Operational
Delivery Of transaction Data Pos Logs & Auth Logs - FIFP Operational
Tax Refund and Validation Operational
PABLO Operational
OTELLO Operational
Czech Digital Validation Operational
ETaxFreeGetStampData (CIVA) Operational
DIVA Operational
PR - Planet Refund Operational
Refund Kiosks Operational
Printemps Operational
AX Operational
Poland - PUESC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Emergency Maintenance Notification | PSM-293738 | Planet Gateway Database & Application Server Migration | 08 April 05:30 CEST Apr 8, 2025 05:30-10:30 CEST

MAINTENANCE DETAILS

Dear Valued Customer,

We wish to inform you that the Planet Team will be performing emergency maintenance on our Planet Card Present Gateway Database and Application Server on Tuesday, 8 April 2025.

Maintenance Reference: PSM-293738

Duration: 5 hours.

Maintenance Type:
Database & Application Server Migration for Planet Gateway from legacy Planet Datacenter to our new Planet Datacenter facility.

Systems Impacted:
Planet Card Present Gateway

Regions Impacted:
ALL

Application Downtime and Impact:
We expect a short downtime of an approximately 45 minutes (05:30 - 06:15 CEST) while migrating the database & Application Server to a new datacenter. This transition has been planned for off-peak hours to minimize impact to our customers.

Although we aim for a seamless transition, card present transactions will be temporarily unavailable for the duration of the downtime.

Rollback Plan:
In the unlikely event that we encounter any issues during maintenance that cannot be resolved, we have established rollback plans to ensure the safety and stability of our platform. Our team is fully prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Database & Application Server. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team
Posted on Apr 04, 2025 - 18:43 CEST

Emergency Maintenance Notification | PSM-292032 | Planet Gateway Application Server | 09 April 02:30 CEST Apr 9, 2025 02:30-03:30 CEST

MAINTENANCE DETAILS

Dear Valued Customer,

We wish to inform you that Planet Teams will perform emergency maintenance on Wednesday, 9th of April 2025.

Duration: 1 hour.

Maintenance Type:
Planet Application Server Migration for Planet Gateway from legacy Planet Datacenter to our new Planet Datacenter facility.

Systems Impacted:
Planet Card Present Gateway

Regions Impacted:
Europe

Application Downtime and Impact:
There will be no significant impact; however, a minor glitch may be observed during the traffic failover between servers. Every effort will be made to ensure a smooth transition.

Rollback Plan:
In the unlikely event that we encounter any issues during maintenance that cannot be resolved, we have established rollback plans to ensure the safety and stability of our platform. Our team is fully prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Database & Application Server. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team
Posted on Apr 04, 2025 - 17:07 CEST
Apr 7, 2025

No incidents reported today.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

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