All Systems Operational

About This Site

This page provides real‑time updates on the status of Planet’s transaction‑processing services, including any active incidents or disruptions.

Planet Gateway - Card Present Operational
Planet Card Present Gateway - EMEA Operational
Planet Card Present Gateway - The Americas Operational
Payment Gateway DCC Operational
Payment Gateway Tokenisation Operational
Cluster 000048 Operational
Cluster 000050 Operational
Cluster 000051 Operational
Cluster 000052 Operational
Cluster 000053 Operational
Cluster 000054 Operational
Cluster 000055 Operational
Cluster 000056 Operational
Cluster 000057 Operational
Cluster 000058 Operational
Cluster 000059 Operational
Cluster 000060 Operational
Cluster 000061 Operational
Cluster 000062 Operational
Cluster 000063 Operational
Cluster 000064 Operational
Cluster 000065 Operational
Cluster 000066 Operational
Cluster 000067 Operational
Cluster 000069 Operational
Cluster 000072 Operational
Cluster 000073 Operational
Cluster 000074 Operational
Cluster 000075 Operational
Cluster 000077 Operational
Cluster 000078 Operational
Cluster 000079 Operational
Cluster 000080 Operational
Cluster 000081 Operational
Cluster 000082 Operational
Cluster 000083 Operational
Cluster 000084 Operational
Cluster 000085 Operational
Cluster 000086 Operational
Cluster 000087 Operational
Cluster 000088 Operational
Cluster 000089 Operational
Cluster 000090 Operational
Cluster 000091 Operational
Cluster 000092 Operational
Cluster 000093 Operational
Cluster 000101 Operational
Cluster 000102 Operational
Cluster 200163 Operational
Cluster 200164 Operational
Cluster 262236 Operational
Cluster 274902 Operational
Cluster 300009 Operational
Cluster 300019 Operational
Cluster 600001 Operational
Cluster 900067 Operational
Cluster 900069 Operational
Cluster 900070 Operational
Cluster 900073 Operational
Cluster 900075 Operational
Cluster 900076 Operational
Cluster 900077 Operational
Cluster 900078 Operational
Cluster 900095 Operational
Cluster 900393 Operational
Cluster 900394 Operational
Cluster 987653 Operational
Cluster 275563 Operational
Cluster 281176 Operational
Cluster 000095 Operational
Cluster 000076 Operational
Cluster 000103 Operational
Cluster 000031 Operational
Cluster 000096 Operational
Cluster 000094 Operational
Planet eCommerce Gateway - Digital / Web Payments Operational
Payment Gateway Web2Pay General Operational
Payment Gateway Web2Pay US Operational
Payment Gateway Web2Pay WB Operational
Pay by link - iLink Operational
3D Secure (3DS) Operational
Planet Acquiring Services / Host System Operational
Planet Acquiring Host - All regions Operational
Planet Acquiring Host - Europe Operational
Planet Acquiring Host - UAE, India, and the Middle East Operational
Planet Acquiring Host - USA and Canada Operational
Planet Acquiring Host - South America Operational
Planet Acquiring Host - Hong Kong Operational
Planet Acquiring Host - Asia Pacific Operational
Planet Acquiring Host - RD Operational
Planet Acquiring Host - Brazil Operational
Direct Funding Operational
Indirect Funding Operational
Planet Reporting Portal Operational
Portal - 3C Portal Operational
Merchant Accounting System - MAS Portal - MWEB Operational
Merchant Accounting System - MAS Portal - PWEB FIFP Operational
MAS Portal - PWEB FIFP - Daily Planet Files Operational
MAS Portal - PWEB FIFP - Report Files Operational
Planet Tax-Free Issuing Solutions Operational
Planet Tax-Free - Europe Operational
Planet Tax-Free - Middle East Operational
Planet Tax-Free Refund Services/Solutions Operational
France - PABLO Operational
Italy - OTELLO Operational
Czech Digital Validation Operational
Spain - DIVA Operational
Portugal - CIVA Operational
Refund Kiosks Operational
Greece - myDATA Operational
Datatrans Operational
Datatrans Payment Gateway Operational
Datatrans Payment Gateway (Planet-Acquired Customers) Operational
PCI Proxy Operational
Filter/Forward API Operational
SecureFields.js Operational
Vault API Operational
3D Secure Authentication Operational
Show API Operational
Tokenization API Operational
PCI Proxy dashboard Operational
Third-Party Services Operational
Network Service Providers Operational
Third-Party Acquirers / Payment Processors Operational
Card Schemes & Networks Operational
Cloud Hosting Providers Operational
PMS - Protel Cloud Solutions | Europe, North America Operational
Protel Cloud PMS Operational
Protel WBE - Web Booking Engine Operational
Protel IDS Interface Operational
Protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other interfaces to local systems Operational
Protel Cloud Center Services Operational
PCI-DSS Environment Operational
Protel Air System Data Operational
Identity and Access Management (IAM) Operational
TSE component for German fiscal compliance Operational
ProtelAir Elastic Searchbar Operational
OpenAPI Operational
PMS - Protel Cloud Solutions | Australia, Asia Operational
Protel Cloud PMS Operational
Protel WBE - Web Booking Engine Operational
Protel IDS Interface Operational
Protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other Interfaces to local systems (not IDS or credit cards) Operational
PCI-DSS Environment Operational
Protel Cloud Center Services Operational
Protel Air System Data Operational
Identity and Access Management (IAM) Operational
ProtelAir Elastic Search Bar Operational
OpenAPI Operational
PMS - Protel Cloud Solutions | Africa Operational
Protel Cloud PMS Operational
Protel WBE - Web Booking Engine Operational
Protel IDS Interface Operational
Protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other Interfaces to local systems (not IDS or credit cards) Operational
PCI-DSS Environment Operational
Protel Cloud Center Services Operational
Protel Air System Data Operational
Identity and Access Management (IAM) Operational
ProtelAir Elastic Search Bar Operational
OpenAPI Operational
PMS - Protel Integrations Operational
Protel.I/O services for Protel onPremise (SPE/MPE) Operational
Protel.I/O services for Protel AIR Operational
Protel.I/O services for individual 3rd-party vendors Operational
PMS - Hotsoft Solutions Operational
HotSoft Hosted Services Operational
Rate Manager Operational
Gift Card Manager Operational
Hotsoft/Planet Tokenizer Operational
Booking Engine Operational
PMS - Protel Marseille DC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification | PTF Mobility | PSM-541136 | 05 May 22:00 CEST May 5, 2026 20:00 - May 6, 2026 00:00 UTC

Maintenance Type:
Database Server Maintenance

Services in Scope:
Planet Tax‑Free Mobility

Downtime and Impact:
We expect a short period of downtime of approximately 15 minutes, anticipated between 23:00 and 23:15 CEST, while the maintenance is carried out. This activity has been scheduled during off‑peak hours to minimise any impact to customers.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance that cannot be resolved, a rollback plan is in place to ensure platform safety and stability.
Posted on Apr 28, 2026 - 14:42 UTC

Maintenance Notification | PSM-540152 | 3D Secure (3DS) New Version Release | 07 May 07:00 CEST May 7, 2026 05:00-07:00 UTC

Maintenance Type:
New Version Release

Systems Impacted:
3D Secure (3DS)

Downtime and Impact:
No downtime or impact is expected from this maintenance.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platforms.
Posted on Apr 29, 2026 - 14:30 UTC

Maintenance Notification | Network Maintenance | PSM-459305 | The Americas | 09 May May 9, 2026 04:45-09:45 UTC

Region: The Americas

Maintenance Type: Network Maintenance

Systems In Scope:
Planet Card Present Gateway - The Americas
Payment Gateway Web2Pay US

Start Time: Saturday, 09 May at 00:45 EDT (Eastern Daylight Time)
End Time: Saturday, 09 May at 05:45 EDT (Eastern Daylight Time)

Downtime and Impact:
Various brief interruptions to the systems in scope will be observed across the maintenance window.

All necessary precautions will be taken to ensure a smooth and efficient transition while minimizing any potential impact.

Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure our platform’s safety and stability.
Posted on Apr 27, 2026 - 15:48 UTC

Maintenance Notification | Network Maintenance | PSM-459305 | MAS Portal / PWEB | 09 May May 9, 2026 04:45-09:45 UTC

Maintenance Type: Network Maintenance

Systems In Scope:
Merchant Accounting System - MAS Portal / PWEB

Start Time: Saturday, 09 May at 00:45 EDT (Eastern Daylight Time)
End Time: Saturday, 09 May at 05:45 EDT (Eastern Daylight Time)

Downtime and Impact:
Access to the MAS Portal application will be intermittently unavailable for the duration of the maintenance window.

As the PWEB processing system is temporarily taken offline to ensure a safe and controlled network maintenance process, delays to daily reporting and settlement processing for affected customers can be expected following the maintenance window.

Any delayed reporting or settlement will be reprocessed once services are fully restored.

We will take all necessary precautions to minimise disruption and ensure services are returned to normal operation as quickly as possible.

Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure our platform’s safety and stability.
Posted on Apr 27, 2026 - 16:07 UTC
May 5, 2026
Maintenance Notification | PSM-518238 & PSM-518242 | MAS Version Release | 05 May 2026 | 13:00 CEST
Completed - Please note that this update has now been postponed. We will share a new date and window once it has been confirmed.
May 5, 08:04 UTC
Update - Please note the rescheduled date and timings below for this maintenance.

Region:
Global.

Maintenance Reference: PSM-518238
Maintenance Start: Tuesday, 05 May 2026 | 13:00 CEST
Maintenance End: Tuesday, 05 May 2026 | 14:00 CEST

Maintenance Reference: PSM-518242
Maintenance Start: Tuesday, 05 May 2026 | 14:00 CEST
Maintenance End: Tuesday, 05 May 2026 | 15:00 CEST

Duration:
2 hours.

Maintenance Type:
MAS Version Release.

Systems Impacted:
PWEB System.

Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Apr 27, 08:34 UTC
Scheduled - Region:
Global.

Maintenance Reference: PSM-518238
Maintenance Start: Wednesday, 29 April 2026 | 13:00 CEST
Maintenance End: Wednesday, 29 April 2026 | 14:00 CEST

Maintenance Reference: PSM-518242
Maintenance Start: Wednesday, 29 April 2026 | 14:00 CEST
Maintenance End: Wednesday, 29 April 2026 | 15:00 CEST

Duration:
2 hours.

Maintenance Type:
MAS Version Release.

Systems Impacted:
PWEB System.

Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Apr 13, 14:41 UTC
May 4, 2026
External to Planet | Third-Party Acquirer Disruption | PSM-551804 | RedSys
Resolved - Service has been restored. We will continue working with the third‑party acquirer to investigate the underlying cause.

Update - The third‑party acquirer has confirmed this disruption originated on their side. Our teams will continue to monitor the service for stability.
May 4, 11:24 UTC
Investigating - We are currently observing transactions via Third-Party Acquirer Redsys to be disrupted. Our teams are investigating further.
May 4, 11:09 UTC
May 3, 2026

No incidents reported.

May 2, 2026
Informational Notice | External Partner Maintenance | MasterCard Clearing | PSM-529080 | 02 May 14:30 UTC
Completed - The scheduled maintenance has been completed.
May 2, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 14:30 UTC
Scheduled - Maintenance Type
External Scheme Maintenance (Mastercard)

Systems Impacted
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency)

Downtime and Impact
Mastercard has scheduled external maintenance which may result in delays to Mastercard clearing and reconciliation file deliveries for the clearing processing day of 03 May 2026.

T112 ‐ Clearing Outbound files.
T113 ‐ Early Reconciliation files.
T140 ‐ Clearing reconciliation reports files.
TN70 ‐ Clearing reconciliation reports files.
TN66 ‐ On‐request, RPT data file trans xml FMT.
T884 - Interchange Acquirer Adjustment detail file‐ US Region.
T885 ‐ Interchange Issuer Adjustment detail file‐ US Region.
T886 - Issuers Transaction detail → Daily summary.
T887 - Acquirers Transaction detail → Daily summary.
TR32 ‐ JPO Reports.
T067 - GCMS Parameter extract file – Daily updates.
T057 - Currency conversion rate file.

The maintenance window is scheduled from:
02 May 2026, 14:30 UTC to 20:30 UTC

Any delayed files will be processed by Planet as soon as they are received.

There is no expected impact to transaction processing.

Additional Information
This maintenance is performed and managed by Mastercard as part of their planned scheme activities.
Apr 30, 10:21 UTC
PSM-551019 | Hotsoft Solutions - Web Booking Engine
Resolved - The issue affecting the Web Booking Engine has been resolved. Services are operating as expected, and we will continue to monitor.
May 2, 09:06 UTC
Update - Investigation is temporarily paused following completion of all available diagnostic steps. Further updates will be provided as investigation resumes.
May 1, 23:00 UTC
Update - Investigation remains ongoing, with teams continuing to work through the issue. Further updates will be shared as progress is made.
May 1, 22:29 UTC
Investigating - We are currently investigating an issue impacting the HotSoft booking engine.
May 1, 21:31 UTC
May 1, 2026
PSM-548750 | Funding Delays (Canada Locations)
Resolved - This incident has been resolved.
May 1, 11:39 UTC
Update - Payment files for the impacted dates have now been delivered and processed, with the exception of payments dated 24 April, which remain outstanding. Teams continue to work on this as a priority in collaboration with the acquiring partner.
Apr 30, 13:22 UTC
Identified - Some merchants may be experiencing funding delays due to an issue affecting the delivery of payment files to a specific acquiring partner. This is impacting a subset of customers only.
Our teams are actively investigating and working in collaboration with the acquirer to address this matter.
Apr 28, 12:00 UTC
Apr 30, 2026
Apr 29, 2026
Maintenance Notification | PCI Compliance | PSM-520978 | 29 April 07:00 CEST
Completed - The scheduled maintenance has been completed.
Apr 29, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 05:00 UTC
Scheduled - Maintenance Type:
PCI Compliance.

Systems Impacted:
Planet Online eCommerce Payment Gateway (Web2Pay).

Downtime and Impact:
There is no expected downtime for this maintenance.
Planet Teams will proactively review and monitor event logs throughout the maintenance window to ensure continued stability.

Rollback Plan:
If required, the enforcement setting will be reverted to Transparent mode and previous configuration values will be restored.
If necessary, the configuration will be restored using the previously captured PLC backup file.

Kind Regards,
Your Planet Team.
Apr 29, 05:00 UTC
Maintenance Notification | Network Maintenance | PSM-461278 | 29 April
Completed - The scheduled maintenance has been completed.
Apr 29, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 01:00 UTC
Scheduled - Maintenance Type: Network Maintenance

Systems In Scope:
Planet Card-Present Gateway & DCC Services
Planet eCommerce Gateway (Web2Pay, iPage, PayByLink)
DataTrans
PCI-Proxy

Start Time: Wednesday, 29 April at 03:00 CEST
End Time: Wednesday, 29 April at 06:00 CEST

Downtime and Impact:
We anticipate two short interruptions of up to 10 minutes each during the maintenance window, expected to occur between 03:30 and 05:00 CEST.

In the event that a rollback is required, we would anticipate two additional brief interruptions of up to 10 minutes each.

All necessary precautions will be taken to ensure a smooth and efficient transition while minimizing any potential impact.

Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure our platform’s safety and stability.
Apr 21, 16:51 UTC
Apr 28, 2026
PSM‑548923 | Funding Delay (Monecam)
Resolved - Resolved: A subset of customers experienced a one business day delay to Monecam funding relating to payment files dated 28 April. The delayed files have now been processed and funding will complete with a one business day delay, due to be paid on Tuesday, 5 May, as a result of the upcoming bank holidays.
Apr 28, 07:00 UTC
Maintenance Notification | PSM‑527618 | Third-Party Acquirer Maintenance (Worldline)
Completed - The scheduled maintenance has been completed.
Apr 28, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 23:30 UTC
Scheduled - Region: Europe

Maintenance Reference: PSM‑527618

Maintenance Type: Third‑Party Acquirer Maintenance (Worldline)

Maintenance Schedule (as advised by Worldline): Worldline has shared the following maintenance activities across their production environment:

ACS SQL (GCP): 27 April 2026, 23:30 – 28 April 2026, 02:00 (UTC)

ACS IIS and Authorisation Servers (GCP): 28 April 2026, 14:00 – 18:00 (UTC)

ACS BAT (GCP): 29 April 2026, 10:00 – 14:00 (UTC)

Downtime and Impact: Worldline has advised that no impact is expected from these activities.

In the event of any unexpected issues, this maintenance may impact Non‑Planet Acquired Transactions processed via Worldline only.

Planet‑acquired transactions and other non Worldline acquired transactions are not affected.

Rollback Plan: Worldline has confirmed that a rollback plan is in place for these activities. As this maintenance is fully external to Planet, rollback execution is owned and managed by Worldline.

Kind regards,
Your Planet Team
Apr 20, 13:40 UTC
Apr 27, 2026
Maintenance Notification | PSM-538896 | System Upgrades | 27/04/2026 07:00 CEST
Completed - The scheduled maintenance has been completed.
Apr 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 05:00 UTC
Scheduled - Region: Europe

Maintenance Reference: PSM‑538896

Maintenance Type: Application Maintenance

Duration: 60 minutes

Downtime and Impact: No downtime or customer impact is expected. This is an online maintenance activity with redundancy in place.

This maintenance applies only to a subset of customers. If you did not receive an email notification from the Planet Status Page, your services are not affected.

Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.

Kind Regards,
Your Planet Team
Apr 20, 11:26 UTC
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
PSM‑545410 | UnionPay connectivity disruption
Resolved - UnionPay transaction processing has been restored. The previously identified connectivity issue has been resolved, and services are operating as expected. We will continue to monitor the service to ensure ongoing stability.
Apr 23, 12:23 UTC
Identified - The issue has been identified and we are actively implementing a fix. Further communications will be shared as progress is confirmed.
Apr 23, 12:14 UTC
Investigating - UnionPay transactions are currently experiencing a service disruption. We are actively investigating the issue and will provide updates as they become available.
Apr 23, 11:58 UTC
PSM-545364 | Planet Tax-Free | CIVA - Voucher issuing Disruptions in Portugal
Resolved - The issue affecting voucher issuing via CIVA for Planet Tax‑Free services in Portugal has been resolved. Services are operating as expected, and we will continue to monitor.
Apr 23, 09:09 UTC
Investigating - Some customers may be experiencing disruptions with voucher issuing via CIVA for Planet Tax‑Free services in Portugal. Our teams are investigating the issue.
Apr 23, 07:30 UTC
Apr 22, 2026
PSM-544471 | Planet Tax-Free | CIVA - Voucher issuing Disruptions in Portugal
Resolved - The issue affecting voucher issuing via CIVA for Planet Tax‑Free services in Portugal has been resolved. Services are operating as expected, and we will continue to monitor.
Apr 22, 01:00 UTC
Investigating - Some customers may be experiencing disruptions with voucher issuing via CIVA for Planet Tax‑Free services in Portugal. Our teams are investigating the issue.
Apr 21, 19:30 UTC
Apr 21, 2026
Maintenance Notification | PSM-523774 | MAS PCI Compliance | 21 April 2026
Completed - The scheduled maintenance has been completed.
Apr 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 08:00 UTC
Scheduled - Region:
Global.

Duration:
2 hours.

Maintenance Type:
MAS PCI Compliance Remediation

Systems Impacted:
PWEB System.

Downtime and Impact:
The PWEB Portal may be unavailable whilst the maintenance activity is carried out.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Apr 15, 15:07 UTC
PSM‑543618 | Mastercard Payment Disruption via Elavon
Resolved - The issue affecting Mastercard payments via third‑party acquirer Elavon has been resolved. Transaction processing is operating as expected, and we will continue to monitor.
Apr 21, 09:46 UTC
Identified - The issue has been identified, and a fix is currently being implemented. We will continue to monitor the service and provide further updates as needed.
Apr 21, 09:12 UTC
Update - The issue continues to be investigated in collaboration with the third‑party acquirer.
Apr 21, 08:34 UTC
Update - The issue continues to be investigated in collaboration with the third‑party acquirer. We will provide further updates as more information becomes available.
Apr 21, 07:59 UTC
Update - The disruption affecting Mastercard payments via third‑party acquirer Elavon is still ongoing. We continue to investigate and will provide further updates as they become available.
Apr 21, 07:36 UTC
Investigating - Mastercard payments processed via third‑party acquirer Elavon are currently experiencing disruption. We are monitoring the situation and will provide updates as available.
Apr 21, 06:30 UTC
← Incident History Powered by Atlassian Statuspage