Welcome to Planet!

All Systems Operational

About This Site

Welcome to Planet's Statuspage.

The page provides you with real-time status updates on scheduled maintenance work and on any active Incidents.

Planet Card Present Gateway - Face to Face Payments Operational
Planet Card Present Gateway - EMEA Operational
Planet Card Present Gateway - The Americas Operational
Payment Gateway DCC Operational
Payment Gateway Tokenisation Operational
Cluster 000048 Operational
Cluster 000050 Operational
Cluster 000051 Operational
Cluster 000052 Operational
Cluster 000053 Operational
Cluster 000054 Operational
Cluster 000055 Operational
Cluster 000056 Operational
Cluster 000057 Operational
Cluster 000058 Operational
Cluster 000059 Operational
Cluster 000060 Operational
Cluster 000061 Operational
Cluster 000062 Operational
Cluster 000063 Operational
Cluster 000064 Operational
Cluster 000065 Operational
Cluster 000066 Operational
Cluster 000067 Operational
Cluster 000069 Operational
Cluster 000072 Operational
Cluster 000073 Operational
Cluster 000074 Operational
Cluster 000075 Operational
Cluster 000077 Operational
Cluster 000078 Operational
Cluster 000079 Operational
Cluster 000080 Operational
Cluster 000081 Operational
Cluster 000082 Operational
Cluster 000083 Operational
Cluster 000084 Operational
Cluster 000085 Operational
Cluster 000086 Operational
Cluster 000087 Operational
Cluster 000088 Operational
Cluster 000089 Operational
Cluster 000090 Operational
Cluster 000091 Operational
Cluster 000092 Operational
Cluster 000093 Operational
Cluster 200163 Operational
Cluster 200164 Operational
Cluster 274902 Operational
Cluster 300009 Operational
Cluster 300019 Operational
Cluster 600001 Operational
Cluster 900067 Operational
Cluster 900069 Operational
Cluster 900070 Operational
Cluster 900073 Operational
Cluster 900075 Operational
Cluster 900076 Operational
Cluster 900077 Operational
Cluster 900078 Operational
Cluster 900393 Operational
Cluster 900394 Operational
Planet eCommerce Gateway - Digital \ Web Payments Operational
Payment Gateway Web2Pay General Operational
Payment Gateway Web2Pay US Operational
Payment Gateway Web2Pay WB Operational
Pay by link - iLink Operational
3D Secure (3DS) Operational
Planet Authorization System - Switch Services (PSW) Operational
Planet Switch - All regions Operational
Planet Switch - Europe Operational
Planet Switch - UAE, India, and the Middle East Operational
Planet Switch - USA and Canada Operational
Planet Switch - South America Operational
Planet Switch - Hong Kong Operational
Planet Switch - Asia Pacific Operational
Planet Switch - RD Operational
Planet Switch - Brasil Operational
Planet Reporting Portal Operational
Portal - 3C Portal Operational
Merchant Accounting System - MAS Portal - MWEB Operational
Merchant Accounting System - MAS Portal - PWEB FIFP Operational
Planet Tax Free Issuing Solutions Operational
Planet Tax Free - Europe Operational
Planet Tax Free – Middle East Operational
Planet Tax-Free Refund Services/Solutions Operational
PABLO Operational
OTELLO Operational
Czech Digital Validation Operational
ETaxFreeGetStampData (CIVA) Operational
DIVA Operational
Refund Kiosks Operational
Printemps Operational
Poland - PUESC Operational
Property Management Systems (PMS) Operational
Hotsoft PMS - Hosted Environment Operational
Booking Engine Operational
Gift Card Manager Operational
Web Booking Engine (WBE) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification | PSM-388568 | Network Maintenance – Bettembourg Isolation Testing | 07 November 2025 00:00 CEST Nov 6, 2025 22:00-23:00 UTC

Dear Valued Customer,

We wish to inform you that the Planet Team will be performing Network maintenance on Friday, 07 November 2025.

Maintenance Start: Friday, 07 November at 00:00 CEST
Maintenance End: Friday, 07 November 01:00 CEST

Maintenance Type:
Network Isolation Testing to our legacy Planet Datacenter facility.

Systems Impacted:
Planet Gateways (Card Present & eCommerce)

Regions Impacted:
ALL

Application Downtime and Impact:
There is no planned impact during this maintenance window. We will take all necessary precautions to ensure a smooth and efficient transition, minimizing any potential impact.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans to ensure our platform’s safety and stability. Our team is prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Authorization Network. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team
Posted on Oct 23, 2025 - 13:57 UTC

Maintenance Notification | PSM-440093 | Planet Gateways - Application Maintenance | 12 November 2025 | 05:00 CET Nov 12, 2025 04:00-05:00 UTC

Dear Valued Customer,

We wish to inform you that the Planet team will be performing application maintenance on Wednesday, 12 November 2025.

Maintenance Start: Wednesday, 12 November 2025 | 05:00 CET
Maintenance End: Wednesday, 12 November 2025 | 06:00 CET

Maintenance Reference: PSM-440093

Duration: 1 Hour

Maintenance Type:
Application Maintenance

Systems Impacted:
Planet Gateways Card-Present & eCommerce

Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.

Rollback Plan:
The new version has been successfully tested in Planet staging environment. Nevertheless, should any situation develop for this production deployment, the team would roll back to the current version to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Posted on Nov 04, 2025 - 17:11 UTC
Nov 5, 2025

No incidents reported today.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Maintenance Notification | PSM-429704 | Planet Gateways - Application Maintenance | 29 October 2025 | 07:00 CEST
Completed - Dear Valued Customer,

Please be informed that the maintenance mentioned below has been postponed.

Our teams are working on rescheduling this change. We will send an updated communication with the new date and time once confirmed.
We thank you for your understanding,

Kind Regards,
Your Planet Team
Oct 29, 08:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 05:00 UTC
Scheduled - Dear Valued Customer,

We wish to inform you that the Planet team will be performing application maintenance on Planet Gateway on Wednesday, 29 October 2025.

Maintenance Start: Wednesday, 29 October 2025 | 07:00 CEST
Maintenance End: Wednesday, 29 October 2025 | 12:30 CEST

Maintenance Reference: PSM-429704

Duration: 5 Hours 30 Minutes

Regions Impacted:
ALL

Maintenance Type:
Application Maintenance

Systems Impacted:
Planet Gateways Card-Present & eCommerce

Downtime and Impact:
There may be brief disruptions during the window as the maintenance is carried out.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process; we have a rollback plan in place to ensure our platform’s safety and stability.

Kind Regards,
Your Planet Team
Oct 22, 15:11 UTC
Oct 28, 2025
Rescheduled | Maintenance Notification | PSM-388571 | Network Maintenance – Elmsford Isolation Testing | 27 October 2025 23:00 PM ET
Completed - The scheduled maintenance has been completed.
Oct 28, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 03:00 UTC
Scheduled - Dear Valued Customer,

We wish to inform you that the Planet Team will now be performing Network maintenance on Monday, 27 October 2025.

Maintenance Start: Monday, 27 October | 23:00 PM ET
Maintenance End: Tuesday, 28 October | 00:00 AM ET

Maintenance Type:
Network Isolation Testing to our legacy Planet Datacenter facility (Elmsford).

Systems Impacted:
Planet Gateways (Card Present & eCommerce)

Regions Impacted:
ALL

Application Downtime and Impact:
There is no planned impact during this maintenance window. We will take all necessary precautions to ensure a smooth and efficient transition, minimizing any potential impact.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans to ensure our platform’s safety and stability. Our team is prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Authorization Network. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team
Oct 17, 13:53 UTC
Oct 27, 2025
Incident Alert | PSM-438235 | Planet Card-Present Gateway – PIBA Transaction Disruptions
Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 27/10/2025 | 07:56 CET.
Incident End: 27/10/2025 | 09:17 CET.

Affected Service: Planet Card-Present Gateway – PIBA Transaction Disruptions

Next Steps:
We will provide a full RCA report for this issue, available in 5 working days.

We apologize again for any inconvenience caused.

King Regards,
Your Planet Team
Oct 27, 09:01 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 27/10/2025 | 07:56 CET.

Affected Service: Planet Card-Present Gateway – PIBA Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 60 minutes or sooner.

Kind Regards,
Your Planet Team
Oct 27, 08:01 UTC
Rescheduled | Maintenance Notification | PSM-388575 | Network Maintenance – Delaware Isolation Testing | 26 October 2025 23:00 PM ET
Completed - The scheduled maintenance has been completed.
Oct 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 03:00 UTC
Scheduled - Dear Valued Customer,

We wish to inform you that the Planet Team will now be performing this Network maintenance on the rescheduled date of Sunday, 26 October 2025.

Maintenance Start: Sunday, 26 October 23:00PM ET
Maintenance End: Monday, 27 October 02:00 AM ET

Maintenance Type:
Network Isolation Testing to our legacy Planet Datacenter facility.

Systems Impacted:
Planet Gateways (Card Present & eCommerce)

Duration: 3 Hours

Regions Impacted:
ALL

Application Downtime and Impact:
There is no planned impact during this maintenance window. We will take all necessary precautions to ensure a smooth and efficient transition, minimizing any potential impact.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans to ensure our platform’s safety and stability. Our team is prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Authorization Network. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team
Oct 17, 13:55 UTC
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Reopened Incident | P1 | PSM-436923 | Planet Gateways (Card-Present & eCommerce) – Transaction Disruptions
Resolved - Dear Valued Customer,

We are sorry to inform you that our monitoring systems detected anomalies in system performance which may have caused Transaction Disruptions between the below times.

Impact Window 1
Incident Start: 23/10/2025 | 20:09 CEST.
Incident End: 23/10/2025 | 20:26 CEST

Impact Window 2
Incident Start: 23/10/2025 | 21:19 CEST.
Incident End: 23/10/2025 | 21:33 CEST

Affected Service: PHOST - Disrupted Transactions

Services are currently stable as investigations continue to ensure ongoing stability.

Kind Regards,
Your Planet Team
Oct 23, 20:17 UTC
Update - Dear Valued Customer,

We are sorry to inform you that the previously reported incident is still ongoing. Service is currently stable as technical team further investigate to ensure ongoing stability

Impact Window 1
Incident Start: 23/10/2025 | 20:09 CEST.
Incident End: 23/10/2025 | 20:26 CEST

Impact Window 2
Incident Start: 23/10/2025 | 21:19 CEST
Incident End: 23/10/2025 | 21:33 CEST

Affected Service: Planet Gateways (Card-Present & eCommerce) – Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Oct 23, 20:15 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Impact window 1:
Incident Start: 23/10/2025 | 20:09 CET.
Incident End: 23/10/2025 | 20:26 CET

Impact Window 2:
Incident Start: 23/10/2025 | 21:20 CET
Incident End:

Affected Service: Planet Gateways (Card-Present & eCommerce) – Transaction Disruptions

Next Steps:
A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Kind Regards,
You
r Planet Team
Oct 23, 20:09 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems detected anomalies in system performance which may have caused Transaction Disruptions between the below times.

Impact Window 1
Incident Start: 23/10/2025 | 20:09 CEST.
Incident End: 23/10/2025 | 20:26 CEST

Impact Window 2
Incident Start: 23/10/2025 | 21:19 CEST

Affected Service: Planet Gateways (Card-Present & eCommerce) – Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Oct 23, 19:43 UTC
Retrospective Incident Alert | P2 | PSM-436923 | Planet Gateways (Card-Present & eCommerce) – Transaction Disruptions
Resolved - Dear Valued Customer,

We are sorry to inform you that our monitoring systems detected anomalies in system performance which may have caused Transaction Disruptions between the below times.

Incident Start: 23/10/2025 | 20:09 CEST.
Incident End: 23/10/2025 | 20:26 CEST

Affected Service: Planet Gateways (Card-Present & eCommerce) – Transaction Disruptions

Services have stabilised with normal processing currently being experienced

Kind Regards,
Your Planet Team
Oct 23, 19:10 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems detected anomalies in system performance which may have caused Transaction Disruptions between the below times.

Incident Start: 23/10/2025 | 20:09 CEST.
Incident End: 23/10/2025 | 20:26 CEST

Affected Service: Planet Gateways (Card-Present & eCommerce) – Transaction Disruptions

Services have stabilised with normal processing currently being experienced

Kind Regards,
Your Planet Team
Oct 23, 19:09 UTC
Oct 22, 2025
Incident Alert | PSM-435839 | Planet Gateways (Card-Present & eCommerce) – Transaction Disruptions
Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We hereby inform you that earlier today, our monitoring systems observed a service degradation during the time frames below, which may have had some impact on your operations.

This incident has been resolved, and we are now monitoring the services.

Incident Start: 22/10/2025 | 18:43 CEST
Incident End: 22/10/2025 | 20:08 CEST.

Affected Service: Planet Gateways (Card-Present & eCommerce) – Transaction Disruptions

Next Steps:
We will provide a full RCA report for this issue, available in 5 working days.

We apologize again for any inconvenience caused.

King Regards,
Your Planet Team
Oct 22, 18:24 UTC
Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Incident Start: 22/10/2025 | 18:43 CEST.

Affected Service: Planet Gateways (Card-Present & eCommerce) – Transaction Disruptions

Next Steps:
A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Oct 22, 18:07 UTC
Update - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 22/10/2025 | 18:43 CEST.

Affected Service: Planet Gateways (Card-Present & eCommerce) – Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Oct 22, 17:35 UTC
Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 22/10/2025 | 18:43 CEST.

Affected Service: Planet Gateways (Card-Present & eCommerce) – Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Oct 22, 17:02 UTC
Emergency Maintenance | PSM-432160 | Planet Gateways - Network Maintenance | 22 October 2025 | 09:30 CEST
Completed - The scheduled maintenance has been completed.
Oct 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:30 UTC
Scheduled - Dear Valued Customer,

We wish to inform you that the Planet team will be performing emergency network maintenance on Wednesday, 22 October 2025.

Maintenance Start: Wednesday, 22 October 2025 | 09:30 CEST
Maintenance End: Wednesday, 22 October 2025 | 12:00 CEST

Maintenance Reference: PSM-432160

Duration: 2 Hours 30 Minutes

Regions Impacted:
Europe

Maintenance Type:
Network Maintenance

Systems Impacted:
Planet Gateways Card-Present & eCommerce

Downtime and Impact:
There may be brief disruptions during the window as the maintenance is carried out.

Rollback Plan:
The new version has been successfully tested in Planet staging environment. Nevertheless, should any situation develop for this production deployment, the team would roll back to the current version to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Oct 21, 17:29 UTC
← Incident History Powered by Atlassian Statuspage