All Systems Operational
Planet Gateway - Card Present
Operational
Planet Card Present Gateway - EMEA
Operational
Planet Card Present Gateway - The Americas
Operational
Payment Gateway DCC
Operational
Payment Gateway Tokenisation
Operational
Cluster 000048
Operational
Cluster 000050
Operational
Cluster 000051
Operational
Cluster 000052
Operational
Cluster 000053
Operational
Cluster 000054
Operational
Cluster 000055
Operational
Cluster 000056
Operational
Cluster 000057
Operational
Cluster 000058
Operational
Cluster 000059
Operational
Cluster 000060
Operational
Cluster 000061
Operational
Cluster 000062
Operational
Cluster 000063
Operational
Cluster 000064
Operational
Cluster 000065
Operational
Cluster 000066
Operational
Cluster 000067
Operational
Cluster 000069
Operational
Cluster 000072
Operational
Cluster 000073
Operational
Cluster 000074
Operational
Cluster 000075
Operational
Cluster 000077
Operational
Cluster 000078
Operational
Cluster 000079
Operational
Cluster 000080
Operational
Cluster 000081
Operational
Cluster 000082
Operational
Cluster 000083
Operational
Cluster 000084
Operational
Cluster 000085
Operational
Cluster 000086
Operational
Cluster 000087
Operational
Cluster 000088
Operational
Cluster 000089
Operational
Cluster 000090
Operational
Cluster 000091
Operational
Cluster 000092
Operational
Cluster 000093
Operational
Cluster 000101
Operational
Cluster 000102
Operational
Cluster 200163
Operational
Cluster 200164
Operational
Cluster 262236
Operational
Cluster 274902
Operational
Cluster 300009
Operational
Cluster 300019
Operational
Cluster 600001
Operational
Cluster 900067
Operational
Cluster 900069
Operational
Cluster 900070
Operational
Cluster 900073
Operational
Cluster 900075
Operational
Cluster 900076
Operational
Cluster 900077
Operational
Cluster 900078
Operational
Cluster 900095
Operational
Cluster 900393
Operational
Cluster 900394
Operational
Cluster 987653
Operational
Cluster 275563
Operational
Cluster 281176
Operational
Cluster 000095
Operational
Cluster 000076
Operational
Cluster 000103
Operational
Cluster 000031
Operational
Cluster 000096
Operational
Cluster 000094
Operational
Planet eCommerce Gateway - Digital / Web Payments
Operational
Payment Gateway Web2Pay General
Operational
Payment Gateway Web2Pay US
Operational
Payment Gateway Web2Pay WB
Operational
Pay by link - iLink
Operational
3D Secure (3DS)
Operational
Planet Acquiring Services / Host System
Operational
Planet Acquiring Host - All regions
Operational
Planet Acquiring Host - Europe
Operational
Planet Acquiring Host - UAE, India, and the Middle East
Operational
Planet Acquiring Host - USA and Canada
Operational
Planet Acquiring Host - South America
Operational
Planet Acquiring Host - Hong Kong
Operational
Planet Acquiring Host - Asia Pacific
Operational
Planet Acquiring Host - RD
Operational
Planet Acquiring Host - Brazil
Operational
Direct Funding
Operational
Indirect Funding
Operational
Planet Reporting Portal
Operational
Portal - 3C Portal
Operational
Merchant Accounting System - MAS Portal - MWEB
Operational
Merchant Accounting System - MAS Portal - PWEB FIFP
Operational
MAS Portal - PWEB FIFP - Daily Planet Files
Operational
MAS Portal - PWEB FIFP - Report Files
Operational
Planet Tax-Free Issuing Solutions
Operational
Planet Tax-Free - Europe
Operational
Planet Tax-Free - Middle East
Operational
Planet Tax-Free Refund Services/Solutions
Operational
France - PABLO
Operational
Italy - OTELLO
Operational
Czech Digital Validation
Operational
Spain - DIVA
Operational
Portugal - CIVA
Operational
Refund Kiosks
Operational
Greece - myDATA
Operational
Datatrans
Operational
Datatrans Payment Gateway
Operational
Datatrans Payment Gateway (Planet-Acquired Customers)
Operational
PCI Proxy
Operational
Filter/Forward API
Operational
SecureFields.js
Operational
Vault API
Operational
3D Secure Authentication
Operational
Show API
Operational
Tokenization API
Operational
PCI Proxy dashboard
Operational
Third-Party Services
Operational
Network Service Providers
Operational
Third-Party Acquirers / Payment Processors
Operational
Card Schemes & Networks
Operational
Cloud Hosting Providers
Operational
PMS - Protel Cloud Solutions | Europe, North America
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other interfaces to local systems
Operational
Protel Cloud Center Services
Operational
PCI-DSS Environment
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
TSE component for German fiscal compliance
Operational
ProtelAir Elastic Searchbar
Operational
OpenAPI
Operational
PMS - Protel Cloud Solutions | Australia, Asia
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS - Protel Cloud Solutions | Africa
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS - Protel Integrations
Operational
Protel.I/O services for Protel onPremise (SPE/MPE)
Operational
Protel.I/O services for Protel AIR
Operational
Protel.I/O services for individual 3rd-party vendors
Operational
PMS - Hotsoft Solutions
Operational
HotSoft Hosted Services
Operational
Rate Manager
Operational
Gift Card Manager
Operational
Hotsoft/Planet Tokenizer
Operational
Booking Engine
Operational
PMS - Protel Marseille DC
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Reminder: Protel Scheduled Background Maintenance - Australia Aug 26, 2026 10:00-12:00 UTC
As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.
Your Planet team
Posted on Aug 20, 2026 - 07:16 UTC
Your Planet team
Posted on Aug 20, 2026 - 07:16 UTC
Reminder: Protel Scheduled Maintenance - Europe/Africa Aug 26, 2026 10:00-12:00 UTC
As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.
Your Planet team
Posted on Aug 20, 2026 - 07:16 UTC
Your Planet team
Posted on Aug 20, 2026 - 07:16 UTC
Payment Terminals (Planet Gateway - Card-Present) | Planned maintenance: keeping your terminals compliant Sep 1, 2026 00:00-01:00 UTC
Planned maintenance will take place on a subset of Planet Card-Present terminals between 1 September 2026 and 30 September 2026.
What is scheduled to happen:
We will deploy a compliance-driven terminal configuration update to remove legacy and expired EMV keys.
This helps terminals continue to operate in line with current security and scheme requirements.
The update will be rolled out in controlled batches across the scheduled maintenance window.
What this means for you:
Terminals will automatically receive the updated configuration during their normal connection cycles.
Updates will be applied progressively in controlled batches over the maintenance period.
No action is required from you and no impact is expected to transaction processing, settlement, or customer data.
Rollback plan: If any terminals experience issues during the update process, a rollback plan is in place to restore terminal configurations and support continued operation. As this is a compliance-driven change, legacy and expired EMV keys will not be reinstated; however, remediation steps are in place to support terminals should any update issues be identified.
Monitoring and assurance: Our teams will actively monitor the progress of this maintenance throughout the rollout period. Any anomalies identified during the update process will be promptly reviewed and addressed so terminals continue to operate as expected.
Maintenance details:
Maintenance reference: PSM 549501
Maintenance type: Terminal Configuration Maintenance
Systems impacted: Planet Card Present Gateway – Terminals
Downtime and impact: No impact is expected from this maintenance.
If you have any questions, our Support Team will be happy to help.
https://www.weareplanet.com/support
Please note that this maintenance will be marked as completed on the Status Page shortly after it begins, to avoid an extended entry remaining open across the full month. The terminal configuration update will continue to be delivered progressively throughout September.
Posted on Aug 21, 2026 - 11:04 UTC
What is scheduled to happen:
We will deploy a compliance-driven terminal configuration update to remove legacy and expired EMV keys.
This helps terminals continue to operate in line with current security and scheme requirements.
The update will be rolled out in controlled batches across the scheduled maintenance window.
What this means for you:
Terminals will automatically receive the updated configuration during their normal connection cycles.
Updates will be applied progressively in controlled batches over the maintenance period.
No action is required from you and no impact is expected to transaction processing, settlement, or customer data.
Rollback plan: If any terminals experience issues during the update process, a rollback plan is in place to restore terminal configurations and support continued operation. As this is a compliance-driven change, legacy and expired EMV keys will not be reinstated; however, remediation steps are in place to support terminals should any update issues be identified.
Monitoring and assurance: Our teams will actively monitor the progress of this maintenance throughout the rollout period. Any anomalies identified during the update process will be promptly reviewed and addressed so terminals continue to operate as expected.
Maintenance details:
Maintenance reference: PSM 549501
Maintenance type: Terminal Configuration Maintenance
Systems impacted: Planet Card Present Gateway – Terminals
Downtime and impact: No impact is expected from this maintenance.
If you have any questions, our Support Team will be happy to help.
https://www.weareplanet.com/support
Please note that this maintenance will be marked as completed on the Status Page shortly after it begins, to avoid an extended entry remaining open across the full month. The terminal configuration update will continue to be delivered progressively throughout September.
Posted on Aug 21, 2026 - 11:04 UTC
Maintenance Notification | PSM-611034 | 3D Secure (3DS) New Version Release Sep 2, 2026 05:00-07:00 UTC
Maintenance Type:
New Version Release
Systems Impacted:
3D Secure (3DS)
Downtime and Impact:
No downtime or impact is expected from this maintenance.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platforms.
Posted on Aug 21, 2026 - 11:07 UTC
New Version Release
Systems Impacted:
3D Secure (3DS)
Downtime and Impact:
No downtime or impact is expected from this maintenance.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platforms.
Posted on Aug 21, 2026 - 11:07 UTC
Maintenance Notification | PSM-613522 | MAS Version Release Sep 8, 2026 11:00-12:30 UTC
Region: Global
Maintenance Reference: PSM-613522
Maintenance Start: Tuesday, 08 September 2026 | 11:00 UTC
Maintenance End: Tuesday, 08 September 2026 | 12:30 UTC
Duration: 1 hour 30 Minutes
Maintenance Type: MAS Version Release
Systems Impacted: MAS MWEB/PWEB System
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Aug 21, 2026 - 10:10 UTC
Maintenance Reference: PSM-613522
Maintenance Start: Tuesday, 08 September 2026 | 11:00 UTC
Maintenance End: Tuesday, 08 September 2026 | 12:30 UTC
Duration: 1 hour 30 Minutes
Maintenance Type: MAS Version Release
Systems Impacted: MAS MWEB/PWEB System
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Aug 21, 2026 - 10:10 UTC