weareplanet Status

Welcome to Planet!

All Systems Operational

About This Site

Welcome to Planet's Statuspage.

The page provides you with real-time status updates on scheduled maintenance work and on any active Incidents.

Planet Authorization System - Switch Services (PSW) Operational

Planet Switch - South America Operational

Planet Switch - Hong Kong Operational

Planet Switch - Asia Pacific Operational

Planet Switch - UAE, India, and the Middle East Operational

Planet Switch - Europe Operational

Planet Switch - USA and Canada Operational

Planet Switch - RD Operational

Planet Switch - Brasil Operational

Planet Switch - All regions Operational

Planet Card Present Gateway Operational

Payment Gateway DCC Operational

Payment Gateway - Authorization Platform Operational

Payment Gateway Tokenisation Operational

Payment Gateway Integra Front-End Operational

Payment Gateway Terminal Management System Operational

Hospitality Clusters Operational

Parking Clusters Operational

Retail Clusters Operational

QSR Clusters Operational

Cluster 000048 Operational

Cluster 000050 Operational

Cluster 000051 Operational

Cluster 000052 Operational

Cluster 000053 Operational

Cluster 000054 Operational

Cluster 000055 Operational

Cluster 000056 Operational

Cluster 000057 Operational

Cluster 000058 Operational

Cluster 000059 Operational

Cluster 000060 Operational

Cluster 000061 Operational

Cluster 000062 Operational

Cluster 000063 Operational

Cluster 000064 Operational

Cluster 000065 Operational

Cluster 000066 Operational

Cluster 000067 Operational

Cluster 000069 Operational

Cluster 000072 Operational

Cluster 000073 Operational

Cluster 000074 Operational

Cluster 000075 Operational

Cluster 000077 Operational

Cluster 000078 Operational

Cluster 000079 Operational

Cluster 000080 Operational

Cluster 000081 Operational

Cluster 000082 Operational

Cluster 000083 Operational

Cluster 000084 Operational

Cluster 000085 Operational

Cluster 000086 Operational

Cluster 000087 Operational

Cluster 000088 Operational

Cluster 000089 Operational

Cluster 000090 Operational

Cluster 000091 Operational

Cluster 000092 Operational

Cluster 000093 Operational

Cluster 200163 Operational

Cluster 200164 Operational

Cluster 274902 Operational

Cluster 300009 Operational

Cluster 300019 Operational

Cluster 600001 Operational

Cluster 900067 Operational

Cluster 900069 Operational

Cluster 900070 Operational

Cluster 900073 Operational

Cluster 900075 Operational

Cluster 900076 Operational

Cluster 900077 Operational

Cluster 900078 Operational

Cluster 900393 Operational

Cluster 900394 Operational

Planet Card Present Gateway - All Regions Operational

Planet Card Present Gateway Operational

Planet eCommerce Gateway Operational

Payment Gateway Web2Pay General Operational

Payment Gateway Web2Pay US Operational

Payment Gateway Web2Pay WB Operational

API Operational

Pay by link - iLink Operational

Virtual Terminal Operational

Card Stream Operational

PAY.ON Operational

3D Secure (3DS) Operational

Planet Reporting Portal Operational

Portal - 3C Portal Operational

Merchant Accounting System - MAS Portal - MWEB Operational

Merchant Accounting System - MAS Portal - PWEB FIFP Operational

Planet Tax Free Solutions Operational

Planet Tax Free - Europe Operational

Planet Tax Free Platform PI Operational

Planet Tax Free – Middle East Operational

Planet Tax Free Platform PII Operational

Planet Tax Free Platform POL Operational

Planet Tax Free Platform PAOL Operational

Planet Tax Free Platform Mobility Operational

PI CHN Operational

PT Operational

PT Pax Operational

Standalone Web Operational

Standalone Pax Operational

Tax Free Tokenization – TPP Operational

Property Management Systems (PMS) Operational

Hotsoft PMS - Hosted Environment Operational

Booking Engine Operational

Gift Card Manager Operational

Web Booking Engine (WBE) Operational

Settlement Process Operational

Delivery of Cutoff files Operational

Delivery of Reconciliation Reports Operational

Delivery of transactions data Operational

Delivery of PIF Files - FIFP Operational

Delivery of Reconciliation Reports - PWEB FIFP Operational

Delivery Of transaction Data Pos Logs & Auth Logs - FIFP Operational

Tax Refund and Validation Operational

PABLO Operational

OTELLO Operational

Czech Digital Validation Operational

ETaxFreeGetStampData (CIVA) Operational

DIVA Operational

PR - Planet Refund Operational

Refund Kiosks Operational

Printemps Operational

AX Operational

Poland - PUESC Operational

Third Party Payments Vendors/Providers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

Incident Alert | PSM-407286 | Planet Gateways (Card-Present & eCommerce – Key Mismatch Error Observed

Resolved - Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 14/09/2025 | 00:30~ CEST
Incident End: 14/09/2025 | 13:15 CEST

Affected Service: Planet Gateways (Card-Present) – Key Mismatch Error Observed

Impact: Please be advised that this incident affected certain terminals and only transactions requiring PIN entry.

Next Steps:
We will provide a full RCA report for this issue, available in 5 working days.

We apologize again for any inconvenience caused.

King Regards,
Your Planet Team
Sep 14, 11:24 UTC

Update - Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Incident Start: 14/09/2025 | 00:30~ CEST

Affected Service: Planet Gateways (Card-Present) – Key Mismatch Error Observed

Next Steps:
A further update will follow in the next 60 minutes or sooner.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Sep 14, 09:24 UTC

Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 14/09/2025 | 00:30~ CEST

Affected Service: Planet Gateways (Card-Present & eCommerce – Key Mismatch Error Observed

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 60 minutes or sooner.

Kind Regards,
Your Planet Team
Sep 14, 08:27 UTC

Sep 13, 2025

Rollback Started | Maintenance Notification | PSM-386314 | PSM-264081 | Elmsford Datacenter and PWEB (MAS) Migration

Resolved - Dear Valued Customer,

We wish to confirm that the rollback has been completed, along with all necessary validations to ensure service stability and performance.

Our teams will continue to closely monitor the environment to ensure everything remains stable.

We appreciate your understanding and continued support.

Kind regards,
Your Planet Team
Sep 13, 23:04 UTC

Investigating - Dear Valued Customer,

During the MAS APP/ Merchant WEB Migration (PSM-402937), we encountered unforeseen issues.

To maintain the stability of our platform, we have made the decision to rollback both the Elmsford Datacenter Migration & MAS APP/ Merchant WEB Migration.

Planet will provide a further update once the rollback and post validation checks have been completed.

We appreciate your understanding and continued support.

Kind Regards,
Your Planet Team
Sep 13, 19:26 UTC

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

Incident Alert | PSM-401700 | Planet Gateways Card-Present – Slow Transaction Processing and time-outs Observed

Resolved - Dear Valued Customer,

We wish to inform you that our teams have observed service has returned to normal.

We will continue to monitor the system following the incident.

Incident Start: 06/09/2025 | 13:03 CEST | 15:03 GST
Incident End: 06/09/2025 | 13:45 CEST | 15:45 GST

Affected Service: Planet Gateways Card-Present – Slow Transaction Processing and time-outs Observed

Please note, this disruption was limited to certain UAE region locations, your services may not have been impacted.

King Regards,
Your Planet Team
Sep 6, 11:59 UTC

Investigating - Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 06/09/2025 | 13:03 CEST.

Affected Service: Planet Gateways Card-Present – Slow Transaction Processing and time-outs Observed

Please note, this service disruption is limited to UAE locations.

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 60 minutes or sooner.

Kind Regards,
Your Planet Team
Sep 6, 11:19 UTC

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

Maintenance Notification | PSM-390016 | Network Maintenance | 02 Sept CEST 02:00

Completed - The scheduled maintenance has been completed.
Sep 2, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 00:00 UTC

Scheduled - MAINTENANCE DETAILS

Maintenance Start: Tuesday, 02 September 2025 | CEST 02:00
Maintenance End: Tuesday, 02 September 2025 | CEST 06:00

Dear Valued Customer,

We wish to inform you that Planet Teams will perform network maintenance on Tuesday, 2nd September 2025.

Maintenance Reference: PSM-390016

Duration: 4 hours

Maintenance Type:
Network Maintenance

Systems Impacted:
Planet Gateways (Card Present & eCommerce) and Authorization Servers

Downtime and Impact:
No downtime or impact is expected from this maintenance.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure our platform’s safety and stability.

Kind Regards,
Your Planet Team
Aug 26, 14:53 UTC