Incident Alert | PSM-348696 | Planet Gateway – Transaction Disruptions

Incident Report for weareplanet

Resolved

Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 25/06/2025 | 17:12 CEST.
Incident End: 25/06/2025 | 18:43 CEST.

Affected Service: Planet Gateways – Transaction Disruptions

Next Steps:
We will provide a full RCA report for this issue, available in 5 working days.

We apologize again for any inconvenience caused.

King Regards,
Your Planet Team
Posted Jun 25, 2025 - 16:58 UTC

Update

Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Incident Start: 25/06/2025 | 17:12 CEST.

Affected Service: Planet Gateways – Transaction Disruptions

Next Steps:
A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Posted Jun 25, 2025 - 16:33 UTC

Update

Dear Valued Customer,

We’re sorry to let you know that the issue we raised in our previous email is still ongoing.

Incident Start: 25/06/2025 | 17:12 CEST.

Affected Service: Planet Gateway – Transaction Disruptions

Next Steps:
A further update will follow in the next 30 minutes.

Our teams are still working hard to resolve the incident at the earliest possible opportunity.

Please bear with us while we work on resolving the incident.

We apologize for any inconvenience caused.

Kind Regards,
Your Planet Team
Posted Jun 25, 2025 - 16:12 UTC

Investigating

Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 25/06/2025 | 17:12 CEST.

Affected Service: Planet Gateway – Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 30 minutes.

Kind Regards,
Your Planet Team
Posted Jun 25, 2025 - 15:39 UTC
This incident affected: Planet eCommerce Gateway (Payment Gateway Web2Pay General), Planet Authorization System - Switch Services (PSW) (Planet Switch - Europe), and Planet Card Present Gateway (Planet Card Present Gateway).