All Systems Operational

Uptime over the past 90 days. View historical uptime.
Planet Gateway - Card Present Operational
Planet Card Present Gateway - EMEA Operational
Planet Card Present Gateway - The Americas Operational
Payment Gateway DCC Operational
Payment Gateway Tokenisation Operational
Cluster 000048 Operational
Cluster 000050 Operational
Cluster 000051 Operational
Cluster 000052 Operational
Cluster 000053 Operational
Cluster 000054 Operational
Cluster 000055 Operational
Cluster 000056 Operational
Cluster 000057 Operational
Cluster 000058 Operational
Cluster 000059 Operational
Cluster 000060 Operational
Cluster 000061 Operational
Cluster 000062 Operational
Cluster 000063 Operational
Cluster 000064 Operational
Cluster 000065 Operational
Cluster 000066 Operational
Cluster 000067 Operational
Cluster 000069 Operational
Cluster 000072 Operational
Cluster 000073 Operational
Cluster 000074 Operational
Cluster 000075 Operational
Cluster 000077 Operational
Cluster 000078 Operational
Cluster 000079 Operational
Cluster 000080 Operational
Cluster 000081 Operational
Cluster 000082 Operational
Cluster 000083 Operational
Cluster 000084 Operational
Cluster 000085 Operational
Cluster 000086 Operational
Cluster 000087 Operational
Cluster 000088 Operational
Cluster 000089 Operational
Cluster 000090 Operational
Cluster 000091 Operational
Cluster 000092 Operational
Cluster 000093 Operational
Cluster 000101 Operational
Cluster 000102 Operational
Cluster 200163 Operational
Cluster 200164 Operational
Cluster 262236 Operational
Cluster 274902 Operational
Cluster 300009 Operational
Cluster 300019 Operational
Cluster 600001 Operational
Cluster 900067 Operational
Cluster 900069 Operational
Cluster 900070 Operational
Cluster 900073 Operational
Cluster 900075 Operational
Cluster 900076 Operational
Cluster 900077 Operational
Cluster 900078 Operational
Cluster 900095 Operational
Cluster 900393 Operational
Cluster 900394 Operational
Cluster 987653 Operational
Cluster 275563 Operational
Cluster 281176 Operational
Cluster 000095 Operational
Cluster 000076 Operational
Cluster 000103 Operational
Cluster 000031 Operational
Cluster 000096 Operational
Cluster 000094 Operational
Planet eCommerce Gateway - Digital / Web Payments Operational
Payment Gateway Web2Pay General Operational
Payment Gateway Web2Pay US Operational
Payment Gateway Web2Pay WB Operational
Pay by link - iLink Operational
3D Secure (3DS) Operational
Planet Acquiring Services / Host System Operational
Planet Acquiring Host - All regions Operational
Planet Acquiring Host - Europe Operational
Planet Acquiring Host - UAE, India, and the Middle East Operational
Planet Acquiring Host - USA and Canada Operational
Planet Acquiring Host - South America Operational
Planet Acquiring Host - Hong Kong Operational
Planet Acquiring Host - Asia Pacific Operational
Planet Acquiring Host - RD Operational
Planet Acquiring Host - Brazil Operational
Direct Funding Operational
Indirect Funding Operational
Planet Reporting Portal Operational
Portal - 3C Portal Operational
Merchant Accounting System - MAS Portal - MWEB Operational
Merchant Accounting System - MAS Portal - PWEB FIFP Operational
MAS Portal - PWEB FIFP - Daily Planet Files Operational
MAS Portal - PWEB FIFP - Report Files Operational
Planet Tax-Free Issuing Solutions Operational
Planet Tax-Free - Europe Operational
Planet Tax-Free - Middle East Operational
Planet Tax-Free Refund Services/Solutions Operational
France - PABLO Operational
Italy - OTELLO Operational
Czech Digital Validation Operational
Spain - DIVA Operational
Portugal - CIVA Operational
Refund Kiosks Operational
Greece - myDATA Operational
Datatrans Operational
Datatrans Payment Gateway Operational
Datatrans Payment Gateway (Planet-Acquired Customers) Operational
PCI Proxy Operational
Filter/Forward API Operational
SecureFields.js Operational
Vault API Operational
3D Secure Authentication Operational
Show API Operational
Tokenization API Operational
PCI Proxy dashboard Operational
Third-Party Services Operational
Network Service Providers Operational
Third-Party Acquirers / Payment Processors Operational
Card Schemes & Networks Operational
Cloud Hosting Providers Operational
PMS - Protel Cloud Solutions | Europe, North America Operational
90 days ago
99.93 % uptime
Today
Protel Cloud PMS Operational
90 days ago
99.99 % uptime
Today
Protel WBE - Web Booking Engine Operational
90 days ago
99.21 % uptime
Today
Protel IDS Interface Operational
90 days ago
99.97 % uptime
Today
Protel BWI Interface (Best Western International Interface) Operational
90 days ago
100.0 % uptime
Today
Credit Card Interface Operational
90 days ago
100.0 % uptime
Today
Other interfaces to local systems Operational
90 days ago
100.0 % uptime
Today
Protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Environment Operational
90 days ago
99.98 % uptime
Today
Protel Air System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
TSE component for German fiscal compliance Operational
90 days ago
100.0 % uptime
Today
ProtelAir Elastic Searchbar Operational
90 days ago
100.0 % uptime
Today
OpenAPI Operational
90 days ago
100.0 % uptime
Today
PMS - Protel Cloud Solutions | Australia, Asia Operational
90 days ago
99.93 % uptime
Today
Protel Cloud PMS Operational
90 days ago
99.99 % uptime
Today
Protel WBE - Web Booking Engine Operational
90 days ago
99.21 % uptime
Today
Protel IDS Interface Operational
90 days ago
100.0 % uptime
Today
Protel BWI Interface (Best Western International Interface) Operational
90 days ago
100.0 % uptime
Today
Credit Card Interface Operational
90 days ago
100.0 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Environment Operational
90 days ago
100.0 % uptime
Today
Protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
Protel Air System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
ProtelAir Elastic Search Bar Operational
90 days ago
100.0 % uptime
Today
OpenAPI Operational
90 days ago
100.0 % uptime
Today
PMS - Protel Cloud Solutions | Africa Operational
90 days ago
99.93 % uptime
Today
Protel Cloud PMS Operational
90 days ago
99.99 % uptime
Today
Protel WBE - Web Booking Engine Operational
90 days ago
99.21 % uptime
Today
Protel IDS Interface Operational
90 days ago
100.0 % uptime
Today
Protel BWI Interface (Best Western International Interface) Operational
90 days ago
100.0 % uptime
Today
Credit Card Interface Operational
90 days ago
100.0 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Environment Operational
90 days ago
100.0 % uptime
Today
Protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
Protel Air System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
ProtelAir Elastic Search Bar Operational
90 days ago
100.0 % uptime
Today
OpenAPI Operational
90 days ago
100.0 % uptime
Today
PMS - Protel Integrations Operational
Protel.I/O services for Protel onPremise (SPE/MPE) Operational
Protel.I/O services for Protel AIR Operational
Protel.I/O services for individual 3rd-party vendors Operational
PMS - Hotsoft Solutions Operational
HotSoft Hosted Services Operational
Rate Manager Operational
Gift Card Manager Operational
Hotsoft/Planet Tokenizer Operational
Booking Engine Operational
PMS - Protel Marseille DC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Reminder: Protel Scheduled Background Maintenance - Australia Aug 26, 2026 10:00-12:00 UTC

As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your Planet team
Posted on Aug 20, 2026 - 07:16 UTC

Reminder: Protel Scheduled Maintenance - Europe/Africa Aug 26, 2026 10:00-12:00 UTC

As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your Planet team
Posted on Aug 20, 2026 - 07:16 UTC

Aug 20, 2026

protel Cloud - POS Interfaces degraded Performance
Resolved - This incident has been resolved.
Aug 20, 07:01 UTC
Investigating - We are aware that some customers are currently experiencing degraded system performance for POS Interfaces. We're working with priority to get things back to normal. View the current status and impacted services via https://status.weareplanet.com/ .
Aug 19, 14:42 UTC

Aug 19, 2026

Aug 18, 2026

Maintenance Notification | PHOST System Maintenance | PE Region
Completed - The scheduled maintenance has been completed.
Aug 18, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 15:00 UTC
Scheduled - Maintenance Reference: PSM-591904

Service: PHOST System – PE Region

Maintenance Type: Release Maintenance

Downtime and Impact:
No downtime or customer impact is expected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Aug 3, 14:52 UTC
PSM-611726 | Intermittent Transaction Disruptions | Worldline
Resolved - Service for Worldline-acquired transactions has been restored and transactions are processing as expected. Our teams are continuing to investigate with the third-party acquirer to confirm the underlying cause.
Aug 18, 11:03 UTC
Investigating - Intermittent transaction disruptions have been observed on transactions acquired via the third-party acquirer Worldline. Our teams are investigating.
Aug 18, 09:50 UTC
Maintenance Notification | PSM-447639 | Planet Card-Present Gateway — Network Maintenance | US Region
Completed - The scheduled maintenance has been completed.
Aug 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 05:00 UTC
Scheduled - Maintenance Reference: PSM-447639

Service: Planet Gateways - Card-Present & eCommerce

Maintenance Type: Network Maintenance

Downtime and Impact: No impact is expected during this maintenance window.

Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Aug 11, 14:53 UTC

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

PSM-610498 | Increased Mastercard Transaction Rejections | External to Planet
Resolved - Transactions are now processing as expected for the affected customers. Mastercard has confirmed the issue was related to a global Mastercard outage, which has since been resolved. Our teams will continue to monitor for stability.
Aug 15, 05:57 UTC
Update - Transactions are now processing successfully again for the affected customers. Mastercard has confirmed the issue was related to a global Mastercard outage. Monitoring will continue to ensure stability.
Aug 15, 05:48 UTC
Update - Our teams are continuing to troubleshoot the issue. At this stage, the increased rejections appear to be limited to Mastercard transactions for a subset of customers. Further updates will follow.
Aug 15, 05:26 UTC
Update - Our teams are continuing to investigate the increased transaction rejection rate affecting a subset of customers. Further updates will be provided as more information becomes available.
Aug 15, 05:11 UTC
Investigating - We are currently investigating an increased transaction rejection rate affecting a subset of customers. Our teams are actively investigating.
Aug 15, 04:40 UTC

Aug 14, 2026

PSM-610023 | Payment Terminal Disruption
Resolved - This incident has been resolved.
Aug 14, 07:38 UTC
Update - Our monitoring has observed a return to normal service for payment terminals at the affected customer locations. Services are operating as expected, and monitoring will continue.
Aug 14, 07:37 UTC
Identified - Our teams are still investigating and working to restore service for the affected payment terminals.
Aug 14, 07:27 UTC
Investigating - We are currently investigating an issue affecting payment terminals at a subset of customer locations. Our teams are actively investigating and working to restore normal service.
Aug 14, 07:06 UTC

Aug 13, 2026

Maintenance Notification | Planet Acquiring / PHOST System Maintenance | Europe, UAE, India, and the Middle East Regions
Completed - The scheduled maintenance has been completed.
Aug 13, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 00:00 UTC
Scheduled - Maintenance Reference: PSM-591934 / PSM-591940 / PSM-591944

Service: Planet Acquiring / PHOST System – Europe, UAE, India, and the Middle East Regions

Maintenance Type: Release Maintenance

Downtime and Impact:
No downtime or customer impact is expected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 28, 09:37 UTC

Aug 12, 2026

Maintenance Notification | PHOST System Maintenance | US, CA, BR & LATAM Regions
Completed - The scheduled maintenance has been completed.
Aug 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 10:00 UTC
Scheduled - Maintenance Reference: PSM-591917 / PSM-591922 / PSM-591927

Service: PHOST System – US & CA, BR and LATAM Regions

Maintenance Type: Release Maintenance

Downtime and Impact:
No downtime or customer impact is expected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 28, 09:26 UTC

Aug 11, 2026

Maintenance Notification | PHOST System Maintenance | AP & HK Regions
Completed - The scheduled maintenance has been completed.
Aug 11, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 16:00 UTC
Scheduled - Maintenance Reference: PSM-591911 / PSM-591904 / PSM-591899

Service: PHOST System – AP & HK Regions

Maintenance Type: Release Maintenance

Downtime and Impact:
No downtime or customer impact is expected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 28, 09:18 UTC

Aug 10, 2026

Maintenance Notification | PSM-598466 | 3CPortal New Version Release | 10 August
Completed - The scheduled maintenance has been completed.
Aug 10, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 17:00 UTC
Scheduled - Maintenance Reference: PSM-598466

Duration: 2 hours

Maintenance Type:
New Version Release

Systems Impacted:
3CPortal

Downtime and Impact:
There is no expected downtime or any service limitation. However, if you experience any issues accessing pages, please exit the 3CPortal.com website, clear your browser cache and cookies, and then log on to 3CPortal.com again.

New features:
New columns on Online transactions related to fraud information (risk score, category, actions and reasons).

Improvements/enhancements:
Disablement of DCC e-commerce transactions
Security improvements

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platforms.
Jul 30, 12:45 UTC
Maintenance Notification | PSM-597015 | Planet Card-Present Gateway Application Maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 06:00 UTC
Scheduled - Maintenance Reference: PSM-597015

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-597015, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Aug 4, 13:23 UTC

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

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