All Systems Operational
Planet Gateway - Card Present
Operational
Planet Card Present Gateway - EMEA
Operational
Planet Card Present Gateway - The Americas
Operational
Payment Gateway DCC
Operational
Payment Gateway Tokenisation
Operational
Cluster 000048
Operational
Cluster 000050
Operational
Cluster 000051
Operational
Cluster 000052
Operational
Cluster 000053
Operational
Cluster 000054
Operational
Cluster 000055
Operational
Cluster 000056
Operational
Cluster 000057
Operational
Cluster 000058
Operational
Cluster 000059
Operational
Cluster 000060
Operational
Cluster 000061
Operational
Cluster 000062
Operational
Cluster 000063
Operational
Cluster 000064
Operational
Cluster 000065
Operational
Cluster 000066
Operational
Cluster 000067
Operational
Cluster 000069
Operational
Cluster 000072
Operational
Cluster 000073
Operational
Cluster 000074
Operational
Cluster 000075
Operational
Cluster 000077
Operational
Cluster 000078
Operational
Cluster 000079
Operational
Cluster 000080
Operational
Cluster 000081
Operational
Cluster 000082
Operational
Cluster 000083
Operational
Cluster 000084
Operational
Cluster 000085
Operational
Cluster 000086
Operational
Cluster 000087
Operational
Cluster 000088
Operational
Cluster 000089
Operational
Cluster 000090
Operational
Cluster 000091
Operational
Cluster 000092
Operational
Cluster 000093
Operational
Cluster 000101
Operational
Cluster 000102
Operational
Cluster 200163
Operational
Cluster 200164
Operational
Cluster 262236
Operational
Cluster 274902
Operational
Cluster 300009
Operational
Cluster 300019
Operational
Cluster 600001
Operational
Cluster 900067
Operational
Cluster 900069
Operational
Cluster 900070
Operational
Cluster 900073
Operational
Cluster 900075
Operational
Cluster 900076
Operational
Cluster 900077
Operational
Cluster 900078
Operational
Cluster 900095
Operational
Cluster 900393
Operational
Cluster 900394
Operational
Cluster 987653
Operational
Cluster 275563
Operational
Cluster 281176
Operational
Cluster 000095
Operational
Cluster 000076
Operational
Cluster 000103
Operational
Cluster 000031
Operational
Cluster 000096
Operational
Cluster 000094
Operational
Planet eCommerce Gateway - Digital / Web Payments
Operational
Payment Gateway Web2Pay General
Operational
Payment Gateway Web2Pay US
Operational
Payment Gateway Web2Pay WB
Operational
Pay by link - iLink
Operational
3D Secure (3DS)
Operational
Planet Acquiring Services / Host System
Operational
Planet Acquiring Host - All regions
Operational
Planet Acquiring Host - Europe
Operational
Planet Acquiring Host - UAE, India, and the Middle East
Operational
Planet Acquiring Host - USA and Canada
Operational
Planet Acquiring Host - South America
Operational
Planet Acquiring Host - Hong Kong
Operational
Planet Acquiring Host - Asia Pacific
Operational
Planet Acquiring Host - RD
Operational
Planet Acquiring Host - Brazil
Operational
Direct Funding
Operational
Indirect Funding
Operational
Planet Reporting Portal
Operational
Portal - 3C Portal
Operational
Merchant Accounting System - MAS Portal - MWEB
Operational
Merchant Accounting System - MAS Portal - PWEB FIFP
Operational
MAS Portal - PWEB FIFP - Daily Planet Files
Operational
MAS Portal - PWEB FIFP - Report Files
Operational
Planet Tax-Free Issuing Solutions
Operational
Planet Tax-Free - Europe
Operational
Planet Tax-Free - Middle East
Operational
Planet Tax-Free Refund Services/Solutions
Operational
France - PABLO
Operational
Italy - OTELLO
Operational
Czech Digital Validation
Operational
Spain - DIVA
Operational
Portugal - CIVA
Operational
Refund Kiosks
Operational
Greece - myDATA
Operational
Datatrans
Operational
Datatrans Payment Gateway
Operational
Datatrans Payment Gateway (Planet-Acquired Customers)
Operational
PCI Proxy
Operational
Filter/Forward API
Operational
SecureFields.js
Operational
Vault API
Operational
3D Secure Authentication
Operational
Show API
Operational
Tokenization API
Operational
PCI Proxy dashboard
Operational
Third-Party Services
Operational
Network Service Providers
Operational
Third-Party Acquirers / Payment Processors
Operational
Card Schemes & Networks
Operational
Cloud Hosting Providers
Operational
PMS - Protel Cloud Solutions | Europe, North America
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other interfaces to local systems
Operational
Protel Cloud Center Services
Operational
PCI-DSS Environment
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
TSE component for German fiscal compliance
Operational
ProtelAir Elastic Searchbar
Operational
OpenAPI
Operational
PMS - Protel Cloud Solutions | Australia, Asia
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS - Protel Cloud Solutions | Africa
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS - Protel Integrations
Operational
Protel.I/O services for Protel onPremise (SPE/MPE)
Operational
Protel.I/O services for Protel AIR
Operational
Protel.I/O services for individual 3rd-party vendors
Operational
PMS - Hotsoft Solutions
Operational
HotSoft Hosted Services
Operational
Rate Manager
Operational
Gift Card Manager
Operational
Hotsoft/Planet Tokenizer
Operational
Booking Engine
Operational
PMS - Protel Marseille DC
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Informational Notice | PSM-591443 | External Partner Maintenance | Mastercard Clearing Jul 11, 2026 14:00-15:00 UTC
Maintenance Type
External Scheme Maintenance (Mastercard)
Systems Impacted
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency)
Downtime and Impact
Mastercard has scheduled planned maintenance which may result in a delay in the delivery of clearing and reconciliation files for the clearing processing days of 11 July 2026 and 12 July 2026.
The maintenance window is scheduled from:
Maintenance Start: 11 July 2026, 09:00 CT (14:00 UTC)
Maintenance End: 12 July 2026, 09:00 CT (14:00 UTC)
Any delayed files will be processed by Planet as soon as they are received.
There is no expected impact to transaction processing.
Additional Information
This activity is being carried out and managed by Mastercard as part of their planned scheme maintenance.
Mastercard Reference Number: CRQ000001837191
Communications Reference ID: 230536
MasterCard Files in Scope:
T112 ‐ Clearing Outbound files
T113 ‐ Early Reconciliation files
T140 ‐ Clearing reconciliation reports files
TN70 ‐ Clearing reconciliation reports files
TN66 ‐ On‐request, RPT data file trans xml FMT
T884 – Interchange Acquirer Adjustment detail file ‐ US Region
T885 ‐ Interchange Issuer Adjustment detail file ‐ US Region
T886- Issuers Transaction detail → Daily summary
T887- Acquirers Transaction detail → Daily summary
TR32 ‐ JPO Reports
T067 – GCMS Parameter extract file – Daily updates
T057 – Currency conversion rate file
Posted on Jul 10, 2026 - 09:30 UTC
External Scheme Maintenance (Mastercard)
Systems Impacted
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency)
Downtime and Impact
Mastercard has scheduled planned maintenance which may result in a delay in the delivery of clearing and reconciliation files for the clearing processing days of 11 July 2026 and 12 July 2026.
The maintenance window is scheduled from:
Maintenance Start: 11 July 2026, 09:00 CT (14:00 UTC)
Maintenance End: 12 July 2026, 09:00 CT (14:00 UTC)
Any delayed files will be processed by Planet as soon as they are received.
There is no expected impact to transaction processing.
Additional Information
This activity is being carried out and managed by Mastercard as part of their planned scheme maintenance.
Mastercard Reference Number: CRQ000001837191
Communications Reference ID: 230536
MasterCard Files in Scope:
T112 ‐ Clearing Outbound files
T113 ‐ Early Reconciliation files
T140 ‐ Clearing reconciliation reports files
TN70 ‐ Clearing reconciliation reports files
TN66 ‐ On‐request, RPT data file trans xml FMT
T884 – Interchange Acquirer Adjustment detail file ‐ US Region
T885 ‐ Interchange Issuer Adjustment detail file ‐ US Region
T886- Issuers Transaction detail → Daily summary
T887- Acquirers Transaction detail → Daily summary
TR32 ‐ JPO Reports
T067 – GCMS Parameter extract file – Daily updates
T057 – Currency conversion rate file
Posted on Jul 10, 2026 - 09:30 UTC
Maintenance Notification | PSM-589691 | Planet Card-Present Gateway Application Maintenance Jul 12, 2026 22:00 - Jul 13, 2026 05:00 UTC
Maintenance Reference: PSM-589691
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589691, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:44 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589691, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:44 UTC
Maintenance Notification | PSM-590165 | Planet Card-Present Gateway Application Maintenance Jul 12, 2026 22:00 - Jul 13, 2026 06:00 UTC
Maintenance Reference: PSM-590165
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-590165, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 15:52 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-590165, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 15:52 UTC
Maintenance Notification | PSM-589831 | Planet Card-Present Gateway Application Maintenance Jul 13, 2026 22:00 - Jul 14, 2026 05:00 UTC
Maintenance Reference: PSM-589831
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589831, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:50 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589831, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:50 UTC
Maintenance Notification | PSM-589796 | Planet Card-Present Gateway Application Maintenance Jul 13, 2026 22:00 - Jul 14, 2026 06:00 UTC
Maintenance Reference: PSM-589796
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589796, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:42 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589796, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:42 UTC
Maintenance Notification | PSM-589820 | Planet Card-Present Gateway Application Maintenance Jul 13, 2026 22:00 - Jul 14, 2026 05:00 UTC
Maintenance Reference: PSM-589820
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-XXXXXX, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:46 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-XXXXXX, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:46 UTC
Maintenance Notification | PSM-589815 | Planet Card-Present Gateway Application Maintenance Jul 13, 2026 22:00 - Jul 14, 2026 06:00 UTC
Maintenance Reference: PSM-589815
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589815, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:48 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589815, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:48 UTC
Maintenance Notification | PSM-589851 | Planet Card-Present Gateway Application Maintenance Jul 14, 2026 07:00-11:00 UTC
Maintenance Reference: PSM-589851
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589851, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 09:01 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589851, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 09:01 UTC
Maintenance Notification | PSM-586007 | MAS Version Release Jul 14, 2026 11:00-12:30 UTC
Region: Global
Maintenance Reference: PSM-586007
Maintenance Start: Tuesday, 14 July 2026 | 11:00 UTC
Maintenance End: Tuesday, 14 July 2026 | 12:30 UTC
Duration: 1 hour 30 Minutes
Maintenance Type: MAS Version Release
Systems Impacted: MAS MWEB/PWEB System
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Jul 01, 2026 - 11:56 UTC
Maintenance Reference: PSM-586007
Maintenance Start: Tuesday, 14 July 2026 | 11:00 UTC
Maintenance End: Tuesday, 14 July 2026 | 12:30 UTC
Duration: 1 hour 30 Minutes
Maintenance Type: MAS Version Release
Systems Impacted: MAS MWEB/PWEB System
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Jul 01, 2026 - 11:56 UTC
Maintenance Notification | PSM-570385 & PSM-570404 | 3CReports - 3C Portal Maintenance Jul 14, 2026 18:00-20:00 UTC
Region: Global
Maintenance Reference: PSM-570385 & PSM-570404
Maintenance Type: Application Server Maintenance
Systems Impacted: 3CReports - 3C Portal
Downtime and Impact:
3CReports will be intermittently unavailable during the maintenance window starting. During this time, customers will not be able to access, view, or download reports from 3cportal.com.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be resolved, rollback plans are in place to restore the previous version of the application and ensure service stability.
Posted on Jul 06, 2026 - 15:17 UTC
Maintenance Reference: PSM-570385 & PSM-570404
Maintenance Type: Application Server Maintenance
Systems Impacted: 3CReports - 3C Portal
Downtime and Impact:
3CReports will be intermittently unavailable during the maintenance window starting. During this time, customers will not be able to access, view, or download reports from 3cportal.com.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be resolved, rollback plans are in place to restore the previous version of the application and ensure service stability.
Posted on Jul 06, 2026 - 15:17 UTC
Maintenance Notification | PSM-589842 | Planet Card-Present Gateway Application Maintenance Jul 14, 2026 22:00 - Jul 15, 2026 06:00 UTC
Maintenance Reference: PSM-589842
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589842, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:59 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589842, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:59 UTC
Maintenance Notification | PSM-589836 | Planet Card-Present Gateway Application Maintenance Jul 15, 2026 03:00-05:00 UTC
Maintenance Reference: PSM-589836
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589836, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:58 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589836, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 08:58 UTC
Maintenance Notification | PSM-590170 | Planet Card-Present Gateway Application Maintenance Jul 15, 2026 22:00 - Jul 16, 2026 06:00 UTC
Maintenance Reference: PSM-590170
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-590170, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 15:50 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-590170, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 15:50 UTC
Maintenance Notification | PSM-590147 | Planet Card-Present Gateway Application Maintenance Jul 16, 2026 05:00-07:00 UTC
Maintenance Reference: PSM-590147
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-590147, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 13:44 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-590147, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 08, 2026 - 13:44 UTC
Maintenance Notification | PSM-564305 | Planet Clearing Services Jul 24, 2026 12:00-13:00 UTC
Region:
Global
Maintenance Reference:
PSM-564305
Maintenance Type:
Application Maintenance
Systems Impacted:
Planet IST Clearing Services
Downtime and Impact:
No impact to clearing processing is expected during this maintenance.
There may be minor delays of a few hours to Visa inbound and outbound files following the maintenance window. Any delayed files will be processed as soon as they are received.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be resolved, rollback plans are in place to ensure platform safety and stability.
Posted on Jul 10, 2026 - 09:43 UTC
Global
Maintenance Reference:
PSM-564305
Maintenance Type:
Application Maintenance
Systems Impacted:
Planet IST Clearing Services
Downtime and Impact:
No impact to clearing processing is expected during this maintenance.
There may be minor delays of a few hours to Visa inbound and outbound files following the maintenance window. Any delayed files will be processed as soon as they are received.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be resolved, rollback plans are in place to ensure platform safety and stability.
Posted on Jul 10, 2026 - 09:43 UTC
Maintenance Notification | PSM-589404 | MAS Version Release Jul 28, 2026 11:00-12:15 UTC
Region: Global
Maintenance Reference: PSM-589404
Maintenance Start: Tuesday, 28 July 2026 | 11:00 UTC
Maintenance End: Tuesday, 28 July 2026 | 12:15 UTC
Duration: 1 hour 15 Minutes
Maintenance Type: MAS Version Release
Systems Impacted: MAS MWEB/PWEB System
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Jul 10, 2026 - 09:38 UTC
Maintenance Reference: PSM-589404
Maintenance Start: Tuesday, 28 July 2026 | 11:00 UTC
Maintenance End: Tuesday, 28 July 2026 | 12:15 UTC
Duration: 1 hour 15 Minutes
Maintenance Type: MAS Version Release
Systems Impacted: MAS MWEB/PWEB System
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Jul 10, 2026 - 09:38 UTC
Reminder: Protel Scheduled Maintenance - Europe/Africa Jul 29, 2026 10:00-12:00 UTC
As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.
Your Planet team
Posted on Jun 29, 2026 - 07:10 UTC
Your Planet team
Posted on Jun 29, 2026 - 07:10 UTC
Reminder: Protel Scheduled Background Maintenance - Australia Jul 29, 2026 10:00-12:00 UTC
As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.
Your Planet team
Posted on Jun 29, 2026 - 07:09 UTC
Your Planet team
Posted on Jun 29, 2026 - 07:09 UTC