weareplanet Status

All Systems Operational

About This Site

This page provides real‑time updates on the status of Planet’s transaction‑processing services, including any active incidents or disruptions.

Uptime over the past 90 days. View historical uptime.

Planet Gateway - Card Present Operational

Planet Card Present Gateway - EMEA Operational

Planet Card Present Gateway - The Americas Operational

Payment Gateway DCC Operational

Payment Gateway Tokenisation Operational

Cluster 000048 Operational

Cluster 000050 Operational

Cluster 000051 Operational

Cluster 000052 Operational

Cluster 000053 Operational

Cluster 000054 Operational

Cluster 000055 Operational

Cluster 000056 Operational

Cluster 000057 Operational

Cluster 000058 Operational

Cluster 000059 Operational

Cluster 000060 Operational

Cluster 000061 Operational

Cluster 000062 Operational

Cluster 000063 Operational

Cluster 000064 Operational

Cluster 000065 Operational

Cluster 000066 Operational

Cluster 000067 Operational

Cluster 000069 Operational

Cluster 000072 Operational

Cluster 000073 Operational

Cluster 000074 Operational

Cluster 000075 Operational

Cluster 000077 Operational

Cluster 000078 Operational

Cluster 000079 Operational

Cluster 000080 Operational

Cluster 000081 Operational

Cluster 000082 Operational

Cluster 000083 Operational

Cluster 000084 Operational

Cluster 000085 Operational

Cluster 000086 Operational

Cluster 000087 Operational

Cluster 000088 Operational

Cluster 000089 Operational

Cluster 000090 Operational

Cluster 000091 Operational

Cluster 000092 Operational

Cluster 000093 Operational

Cluster 000101 Operational

Cluster 000102 Operational

Cluster 200163 Operational

Cluster 200164 Operational

Cluster 262236 Operational

Cluster 274902 Operational

Cluster 300009 Operational

Cluster 300019 Operational

Cluster 600001 Operational

Cluster 900067 Operational

Cluster 900069 Operational

Cluster 900070 Operational

Cluster 900073 Operational

Cluster 900075 Operational

Cluster 900076 Operational

Cluster 900077 Operational

Cluster 900078 Operational

Cluster 900095 Operational

Cluster 900393 Operational

Cluster 900394 Operational

Cluster 987653 Operational

Cluster 275563 Operational

Cluster 281176 Operational

Cluster 000095 Operational

Cluster 000076 Operational

Cluster 000103 Operational

Cluster 000031 Operational

Cluster 000096 Operational

Cluster 000094 Operational

Planet eCommerce Gateway - Digital / Web Payments Operational

Payment Gateway Web2Pay General Operational

Payment Gateway Web2Pay US Operational

Payment Gateway Web2Pay WB Operational

Pay by link - iLink Operational

3D Secure (3DS) Operational

Planet Acquiring Services / Host System Operational

Planet Acquiring Host - All regions Operational

Planet Acquiring Host - Europe Operational

Planet Acquiring Host - UAE, India, and the Middle East Operational

Planet Acquiring Host - USA and Canada Operational

Planet Acquiring Host - South America Operational

Planet Acquiring Host - Hong Kong Operational

Planet Acquiring Host - Asia Pacific Operational

Planet Acquiring Host - RD Operational

Planet Acquiring Host - Brazil Operational

Direct Funding Operational

Indirect Funding Operational

Planet Reporting Portal Operational

Portal - 3C Portal Operational

Merchant Accounting System - MAS Portal - MWEB Operational

Merchant Accounting System - MAS Portal - PWEB FIFP Operational

MAS Portal - PWEB FIFP - Daily Planet Files Operational

MAS Portal - PWEB FIFP - Report Files Operational

Planet Tax-Free Issuing Solutions Operational

Planet Tax-Free - Europe Operational

Planet Tax-Free - Middle East Operational

Planet Tax-Free Refund Services/Solutions Operational

France - PABLO Operational

Italy - OTELLO Operational

Czech Digital Validation Operational

Spain - DIVA Operational

Portugal - CIVA Operational

Refund Kiosks Operational

Greece - myDATA Operational

Datatrans Operational

Datatrans Payment Gateway Operational

Datatrans Payment Gateway (Planet-Acquired Customers) Operational

PCI Proxy Operational

Filter/Forward API Operational

SecureFields.js Operational

Vault API Operational

3D Secure Authentication Operational

Show API Operational

Tokenization API Operational

PCI Proxy dashboard Operational

Third-Party Services Operational

Network Service Providers Operational

Third-Party Acquirers / Payment Processors Operational

Card Schemes & Networks Operational

Cloud Hosting Providers Operational

PMS - Protel Cloud Solutions | Europe, North America Operational

90 days ago

99.99 % uptime

Today

Protel Cloud PMS Operational

90 days ago

99.99 % uptime

Today

Protel WBE - Web Booking Engine Operational

90 days ago

100.0 % uptime

Today

Protel IDS Interface Operational

90 days ago

99.99 % uptime

Today

Protel BWI Interface (Best Western International Interface) Operational

90 days ago

100.0 % uptime

Today

Credit Card Interface Operational

90 days ago

100.0 % uptime

Today

Other interfaces to local systems Operational

90 days ago

100.0 % uptime

Today

Protel Cloud Center Services Operational

90 days ago

100.0 % uptime

Today

PCI-DSS Environment Operational

90 days ago

100.0 % uptime

Today

Protel Air System Data Operational

90 days ago

100.0 % uptime

Today

Identity and Access Management (IAM) Operational

90 days ago

100.0 % uptime

Today

TSE component for German fiscal compliance Operational

90 days ago

100.0 % uptime

Today

ProtelAir Elastic Searchbar Operational

90 days ago

100.0 % uptime

Today

OpenAPI Operational

90 days ago

100.0 % uptime

Today

PMS - Protel Cloud Solutions | Australia, Asia Operational

90 days ago

99.99 % uptime

Today

Protel Cloud PMS Operational

90 days ago

99.99 % uptime

Today

Protel WBE - Web Booking Engine Operational

90 days ago

100.0 % uptime

Today

Protel IDS Interface Operational

90 days ago

100.0 % uptime

Today

Protel BWI Interface (Best Western International Interface) Operational

90 days ago

100.0 % uptime

Today

Credit Card Interface Operational

90 days ago

100.0 % uptime

Today

Other Interfaces to local systems (not IDS or credit cards) Operational

90 days ago

100.0 % uptime

Today

PCI-DSS Environment Operational

90 days ago

100.0 % uptime

Today

Protel Cloud Center Services Operational

90 days ago

100.0 % uptime

Today

Protel Air System Data Operational

90 days ago

100.0 % uptime

Today

Identity and Access Management (IAM) Operational

90 days ago

100.0 % uptime

Today

ProtelAir Elastic Search Bar Operational

90 days ago

100.0 % uptime

Today

OpenAPI Operational

90 days ago

100.0 % uptime

Today

PMS - Protel Cloud Solutions | Africa Operational

90 days ago

99.99 % uptime

Today

Protel Cloud PMS Operational

90 days ago

99.99 % uptime

Today

Protel WBE - Web Booking Engine Operational

90 days ago

100.0 % uptime

Today

Protel IDS Interface Operational

90 days ago

100.0 % uptime

Today

Protel BWI Interface (Best Western International Interface) Operational

90 days ago

100.0 % uptime

Today

Credit Card Interface Operational

90 days ago

100.0 % uptime

Today

Other Interfaces to local systems (not IDS or credit cards) Operational

90 days ago

100.0 % uptime

Today

PCI-DSS Environment Operational

90 days ago

100.0 % uptime

Today

Protel Cloud Center Services Operational

90 days ago

100.0 % uptime

Today

Protel Air System Data Operational

90 days ago

100.0 % uptime

Today

Identity and Access Management (IAM) Operational

90 days ago

100.0 % uptime

Today

ProtelAir Elastic Search Bar Operational

90 days ago

100.0 % uptime

Today

OpenAPI Operational

90 days ago

100.0 % uptime

Today

PMS - Protel Integrations Operational

Protel.I/O services for Protel onPremise (SPE/MPE) Operational

Protel.I/O services for Protel AIR Operational

Protel.I/O services for individual 3rd-party vendors Operational

PMS - Hotsoft Solutions Operational

HotSoft Hosted Services Operational

Rate Manager Operational

Gift Card Manager Operational

Hotsoft/Planet Tokenizer Operational

Booking Engine Operational

PMS - Protel Marseille DC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Notification | PSM-556024 | Planet Acquiring Services / Host System Jun `7`, `2026` `00:00`-`06:00` UTC

Region:
Global

Maintenance Type:
Third‑Party Infrastructure Maintenance

Systems In Scope:
Planet Acquiring Services / Host System

Downtime and Impact:
This maintenance is being carried out by our external data centre partner as part of routine infrastructure updates.

No downtime or customer impact is expected during this maintenance activity. Services are anticipated to remain operational throughout the window.

Rollback Plan:
In the unlikely event of any issues during the maintenance process, rollback procedures are in place to ensure continued platform stability.
Posted on Jun 01, 2026 - 14:44 UTC

Maintenance Notification | PSM-568520 | Planet Card-Present Gateway Application Maintenance Jun `8`, `2026` `03:00`-`04:00` UTC

Maintenance Reference: PSM-568520

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-568520, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 01, 2026 - 13:41 UTC

Maintenance Notification | PSM-568528 | Planet Card-Present Gateway Application Maintenance Jun `8`, `2026` `04:00`-`05:00` UTC

Maintenance Reference: PSM-568528

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-568528, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 01, 2026 - 13:37 UTC

Maintenance Notification | PSM-568516 | Planet Card-Present Gateway Application Maintenance Jun `9`, `2026` `04:00`-`05:00` UTC

Maintenance Reference: PSM-568516

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-568516, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 01, 2026 - 13:43 UTC

Maintenance Notification | PSM-569814 | Planet Card-Present Gateway Application Maintenance | LATAM Jun `9`, `2026` `06:00`-`11:00` UTC

Maintenance Reference: PSM-569814

Region: LATAM

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-569814, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 03, 2026 - 08:02 UTC

Maintenance Notification | PSM-563486 | Planet Card-Present Gateway Application Maintenance | The Americas Jun `9`, `2026` `07:00`-`11:00` UTC

Maintenance Reference: PSM-563486

Service: Planet Card‑Present Gateway - The Americas

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-563486, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 02, 2026 - 13:45 UTC

Maintenance Notification | PSM-567215 | Planet Gateway DCC Jun `9`, `2026` `07:00`-`09:00` UTC

Maintenance Reference: PSM-567215

Service: Planet Gateway DCC Services

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jun 02, 2026 - 15:15 UTC

Maintenance Notification | PSM-569936 | Tokenization Service Jun `11`, `2026` `05:00`-`06:00` UTC

Maintenance Type:
Release Maintenance

Systems Impacted:
Planet Gateways - Card-Present & eCommerce Tokenization Service

Downtime and Impact:
No downtime or impact is expected from this maintenance.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platforms.
Posted on Jun 04, 2026 - 16:29 UTC

External Partner Maintenance | PSM-529080 | MAS PWEB / MWEB Jun `14`, `2026` `00:00`-`08:00` UTC

Maintenance Type:
External Partner Network Maintenance

Maintenance Window:
14 June 2026, 00:00AM UTC to 14 June 2026, 08:00AM UTC

Systems Impacted:
Merchant Accounting System - MAS Portal - PWEB / MWEB
MAS Portal - PWEB FIFP - Daily Planet Files

Downtime and Impact:
Access to the MAS reporting system is expected to be unavailable during the maintenance window.
Daily Planet and reporting files will be delayed following the maintenance and will be delivered as soon as they become available.

Rollback Plan:
In the unlikely event that any issues are encountered during the maintenance that cannot be resolved, rollback plans are in place to ensure continued service stability.
Posted on Jun 03, 2026 - 16:13 UTC

Maintenance Notification | PSM-567562 & PSM-567557 | MAS Version Release Jun `16`, `2026` `09:30`-`12:30` UTC

Region: Global.

Maintenance Reference: PSM-567562 & PSM-567557
Maintenance Start: Wednesday, 16 June 2026 | 09:30 UTC
Maintenance End: Wednesday, 16 June 2026 | 12:30 UTC

Duration: 3 hours.

Maintenance Type: MAS Version Release.

Systems Impacted: MAS MWEB/PWEB System.

Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Jun 02, 2026 - 13:40 UTC

Maintenance Notification | PSM-546653 | Planet Clearing Services Jun `17`, `2026` `10:00`-`11:00` UTC

Region:
Global

Maintenance Reference:
PSM-546653

Maintenance Type:
Application Maintenance

Systems Impacted:
Planet IST Clearing Services

Downtime and Impact:
No impact to clearing processing is expected during this maintenance.

There may be minor delays of a few hours to Visa inbound and outbound files following the maintenance window. Any delayed files will be processed as soon as they are received.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be resolved, rollback plans are in place to ensure platform safety and stability.
Posted on Jun 03, 2026 - 15:07 UTC

Maintenance Notification | PSM-563035 | Web2Pay Release Maintenance Jul `9`, `2026` `05:00`-`08:00` UTC

Maintenance Type:
Version Release Maintenance

Reference:
PSM-563035

Systems Impacted:
Payment Gateway Web2Pay General
Payment Gateway Web2Pay WB
Payment Gateway Web2Pay US

Downtime and Impact:
No downtime or impact is expected from this maintenance.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platforms.
Posted on May 29, 2026 - 13:48 UTC

Past Incidents

Jun 4, 2026

No incidents reported today.

Jun 3, 2026

PSM-570055 | Planet Gateways

Resolved - Service has returned to normal operation. Our teams will continue investigations in collaboration with applicable third‑party providers.
Jun 3, 14:15 UTC

Update - Troubleshooting is continuing, and service conditions remain largely unchanged. We continue to observe an increased rejection rate, with rejections originating from the third‑party acquirer.
Jun 3, 13:20 UTC

Update - Our teams are continuing to investigate the issue in collaboration with our vendors.
Jun 3, 12:25 UTC

Update - Investigation is ongoing and our teams continue to look into the issue.
Jun 3, 11:42 UTC

Update - We are continuing to investigate this issue.
Jun 3, 11:27 UTC

Update - Our teams are continuing to investigate the issue.
Jun 3, 11:26 UTC

Update - Our teams are continuing to investigate the issue. Current indications show the increased rejections are impacting VISA transactions.
Jun 3, 11:19 UTC

Investigating - A subset of customers may be experiencing transaction disruptions on the Planet Card‑Present Gateway. Impacted customers will have received a notification via the Status Page; if you have not received an email, your services are not affected.
Jun 3, 11:03 UTC

Reminder: Protel Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 3, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 12:00 UTC

Scheduled - As part of our ongoing commitment to performance, reliability, and security, we regularly perform maintenance operations on our applications and systems.
The next scheduled maintenance will take place today at 12:00 noon (CET) and is expected to last approximately 2 hours. The work will be carried out in the background; however, brief interruptions may occur during this time.
We will send out another notification as soon as the maintenance has been completed.

Your Planet team
Jun 3, 08:30 UTC

Maintenance Notification | PSM-565832 | Planet Card-Present Gateway Application Maintenance | NA

Completed - The scheduled maintenance has been completed.
Jun 3, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 09:01 UTC

Scheduled - Maintenance Reference: PSM-565832

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-565832, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 27, 14:34 UTC

PSM-570115 | Planet Card-Present Gateway - The Americas

Resolved - The issue has been resolved and services are operating as expected. Monitoring will continue for stability.
Jun 3, 12:24 UTC

Maintenance Notification | PSM-565828 | Planet Card-Present Gateway Application Maintenance | NA

Completed - The scheduled maintenance has been completed.
Jun 3, 11:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:02 UTC

Scheduled - Maintenance Reference: PSM-565828

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-565828, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 27, 14:32 UTC

Maintenance Notification | PSM-563628 | Planet Card‑Present Gateway | USA

Completed - The scheduled maintenance has been completed.
Jun 3, 11:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:01 UTC

Scheduled - Region: USA

Maintenance Reference: PSM-563628

Service: Planet Card‑Present Gateway - USA

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-563628, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 22, 12:18 UTC

Maintenance Notification | PSM-557485 & PSM-557488 | MAS Version Release | 03 June

Completed - The scheduled maintenance has been completed.
Jun 3, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 09:00 UTC

Scheduled - Region: Global.

Maintenance Reference: PSM-557485
Maintenance Start: Wednesday, 03 June 2026 | 11:00 CEST
Maintenance End: Wednesday, 03 June 2026 | 12:00 CEST

Maintenance Reference: PSM-557488
Maintenance Start: Wednesday, 03 June 2026| 12:00 CEST
Maintenance End: Wednesday, 03 June 2026| 13:00 CEST

Duration: 2 hours.

Maintenance Type: MAS Version Release.

Systems Impacted: MAS MWEB/PWEB System.

Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
May 19, 13:50 UTC

Maintenance Notification | PSM-563613 | Planet Card-Present Gateway | USA & Canada

Completed - The scheduled maintenance has been completed.
Jun 3, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 UTC

Scheduled - Region: USA & Canada

Maintenance Reference: PSM-563613

Service: Planet Card‑Present Gateway - USA & Canada.

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-563613, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 22, 12:12 UTC

Jun 2, 2026

Maintenance Notification | PSM-561248 | Third‑Party Network Maintenance

Completed - The scheduled maintenance has been completed.
Jun 2, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 21:00 UTC

Scheduled - Maintenance Type:
Third‑Party Network Maintenance

Systems Impacted:
Planet Acquiring Services
(transaction network – external dependency)

Maintenance Window:
02 June 2026 – 21:00 to 22:00 UTC

Downtime and Impact:
The third-party has scheduled maintenance on their network infrastructure during this window.

No impact is expected during the majority of the maintenance period. However, brief service interruptions of approximately 30–60 seconds may occur at two points as traffic is transitioned between systems.

Additional Information:
This maintenance is performed and managed by the third-party as part of planned platform updates to ensure continued performance and compliance.

Rollback Plan:
The third-party has confirmed that rollback procedures are in place. As this maintenance is fully external to Planet, execution and management of any rollback is owned by them.
May 26, 15:12 UTC

Maintenance Notification | PSM-563097 | Planet Card-Present Gateway Application Maintenance - The Americas

Completed - The scheduled maintenance has been completed.
Jun 2, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 07:00 UTC

Update - Dear Valued Customer,

We would like to inform you that the previously communicated maintenance under reference PSM‑563097 has been rescheduled.

The maintenance will now take place on 2 June 2026 on the same timings.

There is no change to the scope or expected impact:
No downtime or customer impact is anticipated
This remains an online maintenance activity with appropriate resiliency in place

All other details remain unchanged, and the maintenance continues to apply only to the originally notified subset of customers.

Kind regards,
Your Planet Team
May 21, 14:56 UTC

Scheduled - Region: The Americas

Maintenance Reference: PSM-563097

Service: Planet Card‑Present Gateway - The Americas

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-563097, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 21, 14:45 UTC

PSM-568958 | Protel IDS Interface

Resolved - A fix has been implemented and the Protel IDS Interface is operating as expected. Our teams will continue to monitor for stability.
Jun 2, 06:49 UTC

Monitoring - A fix has been implemented and services are operating as expected. Our teams are continuing to monitor.
Jun 2, 06:35 UTC

Investigating - An issue is impacting the Protel IDS Interface, specifically reservation imports. Our teams are currently investigating.
Jun 2, 06:22 UTC

Maintenance Notification | PSM-561902 | Authorization Servers - Elavon International

Completed - The scheduled maintenance has been completed.
Jun 2, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 05:00 UTC

Scheduled - Region: Europe

Maintenance Reference: PSM-561902

Maintenance Type: New Version Release (Elavon International)

Downtime and Impact:
There is no expected downtime or impact

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
May 26, 15:03 UTC

Jun 1, 2026

Maintenance Notification | PSM-562889 | Planet Card-Present Gateway Application Maintenance

Completed - The scheduled maintenance has been completed.
Jun 1, 05:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 22:01 UTC

Scheduled - Maintenance Reference: PSM-562889

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-562889, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 21, 13:58 UTC

Maintenance Notification | PSM-562860 | Planet Card-Present Gateway Application Maintenance

Completed - The scheduled maintenance has been completed.
Jun 1, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 22:00 UTC

Scheduled - Maintenance Reference: PSM-562860

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-562860, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 21, 13:56 UTC

May 31, 2026

May 30, 2026

No incidents reported.

May 29, 2026

PSM-567600 | Protel Cloud PMS Service Disruptions

Resolved - Services have been fully restored and are operating as expected across all impacted regions.
Our teams have validated recovery and continue to monitor to ensure ongoing stability.
May 29, 17:32 UTC

Monitoring - Services have returned and are operating as expected. Our teams are continuing to monitor.
May 29, 16:44 UTC

Update - We are continuing to investigate this issue.
May 29, 16:32 UTC

Investigating - Access to certain protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible.
May 29, 16:25 UTC

May 28, 2026

Maintenance Notification | PSM‑566751 | Planet Tax-Free Mobility Service | Release Maintenance

Completed - The scheduled maintenance has been completed.
May 28, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 21:00 UTC

Scheduled - Dear Valued Customer,

We wish to inform you that Planet teams will be performing application maintenance for the Planet Tax‑Free Mobility service on Thursday, 28 May 2026 at 23:00 (CEST) outside of business hours.

Please note that notification for this maintenance is being shared at short notice, and we apologise for any inconvenience this may cause.

Maintenance Reference: PSM‑566751

Maintenance Type: Major Release

Systems Impacted: Planet Tax‑Free Mobility

Downtime and Impact: There may be brief disruptions during the maintenance window as the activity is carried out. All necessary precautions will be taken to ensure a smooth and efficient transition while minimising any potential impact, this maintenance is scheduled outside of trading hours to minimize business impact.

Scope of Changes:
Application support for Pablo 2.0 (effective once officially activated)
Enhancements to secure card processing capabilities
User interface improvements for mobile versions
General bug fixes and performance improvements

Rollback Plan: In the unlikely event of an issue that cannot be resolved, a rollback plan is in place to ensure platform stability.
May 28, 11:31 UTC

PSM-566496 | Payment Processing Issue | UAE Region

Resolved - A fix has been implemented and services are operating as expected. Our teams will continue to monitor for stability.
May 28, 09:57 UTC

Identified - An issue has been identified and our teams are currently working on implementing a fix.
May 28, 09:07 UTC

Update - Our teams are continuing to investigate and work towards a resolution.
May 28, 08:28 UTC

Investigating - Some locations in the UAE region may be experiencing payment disruptions. Our teams are currently investigating.
May 28, 08:04 UTC

Maintenance Notification | PSM‑548996 | 3CReports (3cportal.com) Maintenance Update

Completed - The scheduled maintenance has been completed.
May 28, 05:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 05:00 UTC

Scheduled - Region: Global

Maintenance Reference: PSM‑548996

Maintenance Type: Application Server Maintenance

Systems Impacted: 3CReports (3cportal.com)

Downtime and Impact:
3CReports will be unavailable during the maintenance window starting at 05:00 UTC for approximately thirty minutes. During this time, customers will not be able to access, view, or download reports from 3cportal.com.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be resolved, rollback plans are in place to restore the previous version of the application and ensure service stability.
May 18, 09:06 UTC

Maintenance Notification | PSM-561875 | Planet Gateways Application Maintenance

Completed - The scheduled maintenance has been completed.
May 28, 05:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 22:00 UTC

Scheduled - Maintenance Reference: PSM-561875

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561875, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 20, 13:45 UTC

May 27, 2026

Maintenance Notification | PSM-561900 | Planet Card-Present Gateway Application Maintenance

Completed - The scheduled maintenance has been completed.
May 27, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 22:01 UTC

Scheduled - Maintenance Reference: PSM-561900

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561900, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 20, 14:00 UTC

Maintenance Notification | PSM-560513 | Planet Card-Present Gateway Application Maintenance

Completed - The scheduled maintenance has been completed.
May 27, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 05:01 UTC

Scheduled - Maintenance Reference: PSM-560513

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-560513, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 20, 14:04 UTC

Maintenance Notification | PSM-561997 | Planet Card-Present Gateway Application Maintenance

Completed - The scheduled maintenance has been completed.
May 27, 05:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 22:01 UTC

Scheduled - Maintenance Reference: PSM-561997

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561997, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 20, 13:47 UTC

Maintenance Notification | PSM-561863 | Planet Card-Present Gateway Application Maintenance

Completed - The scheduled maintenance has been completed.
May 27, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 22:00 UTC

Scheduled - Maintenance Reference: PSM-561863

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561863, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 20, 14:57 UTC

May 26, 2026

Maintenance Notification | PSM-561376 | Planet Card‑Present Gateway | USA

Completed - The scheduled maintenance has been completed.
May 26, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 09:01 UTC

Scheduled - Region: USA

Maintenance Reference: PSM-561376

Service: Planet Card‑Present Gateway

Maintenance Type: Application Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561376, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 19, 14:08 UTC

PSM‑564156 | Delays in Planet Funding Processing

Resolved - This incident has been resolved.
May 26, 10:17 UTC

Monitoring - We are continuing to monitor and validate processing, and will provide ongoing updates as impact assessment is finalised.
Some customers may continue to experience delays as processing completes. Further updates will be shared as they become available.
May 25, 14:51 UTC

Maintenance Notification | PSM-560229 | Planet Card‑Present Gateway | Canada

Completed - The scheduled maintenance has been completed.
May 26, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:00 UTC

Scheduled - Region: Canada

Maintenance Reference: PSM-560229

Service: Planet Card‑Present Gateway

Maintenance Type: Application Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-560229, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 19, 14:05 UTC

Maintenance Notification | PSM-561341 | Planet Card‑Present Gateway | LATAM

Completed - The scheduled maintenance has been completed.
May 26, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:01 UTC

Scheduled - Region: LATAM

Maintenance Reference: PSM-561341

Service: Planet Card‑Present Gateway

Maintenance Type: Application Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561341, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 19, 14:12 UTC

Maintenance Notification | PSM-560287 | Planet Acquiring Host | Europe

Completed - The scheduled maintenance has been completed.
May 26, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 08:00 UTC

Scheduled - Region: EA

Maintenance Type: Application Maintenance

Systems In Scope:
Planet Acquiring Host - Europe

Start Time: Tuesday, 26 May at 08:00 UTC
End Time: Tuesday, 26 May at 09:00 UTC

Downtime and Impact:
No downtime is expected during this maintenance activity. A small number of Visa transactions may briefly fail while the update is being applied; in such cases, transactions can be retried successfully. No broader impact is anticipated.

Rollback Plan:
In the unlikely event of any issues during the maintenance process, a rollback plan is in place to restore services and ensure platform stability.
May 22, 15:51 UTC

Maintenance Notification | PSM-560714 | Planet Card‑Present Gateway | Benelux

Completed - The scheduled maintenance has been completed.
May 26, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:00 UTC

Scheduled - Region: Benelux

Maintenance Reference: PSM-560714

Service: Planet Card‑Present Gateway

Maintenance Type: Application Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-560714, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 19, 13:59 UTC

Maintenance Notification | PSM-554086 | Third-Party Acquirer Maintenance (Worldline)

Completed - The scheduled maintenance has been completed.
May 26, 01:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:30 UTC

Scheduled - Region: Europe

Maintenance Reference: PSM‑554086

Maintenance Type: Third‑Party Acquirer Maintenance (Worldline)

Maintenance Schedule (as advised by Worldline): Worldline has confirmed the following maintenance activities across their production environment:

A. ACS BAT (GCP) – Production
Change Ref: CHG0033165
Start: 27 May 2026 – 10:00 BST
End: 27 May 2026 – 14:00 BST

B. ACS IIS & Authorisation Servers (GCP) – Production
Change Ref: CHG0033171
Start: 26 May 2026 – 14:00 BST
End: 26 May 2026 – 18:00 BST

C. ACS SQL (GCP) – Production
Change Ref: CHG0033173
Start: 25 May 2026 – 23:30 BST
End: 26 May 2026 – 02:00 BST

Downtime and Impact:
Worldline has advised that brief service interruptions may occur during the maintenance windows listed above.

In the event of any unexpected issues, this maintenance may impact non‑Planet‑acquired transactions processed via Worldline only.

Planet‑acquired transactions and non‑Worldline‑acquired transactions are not affected.

Rollback Plan:
Worldline has confirmed that rollback plans are in place for these activities. As this maintenance is fully external to Planet, rollback execution is owned and managed by Worldline.
May 12, 14:30 UTC

May 25, 2026

PSM‑564156 | Delays in Planet Funding Processing

Resolved - This incident has been resolved.
May 25, 14:45 UTC

Monitoring - The issue has been mitigated and services are operating normally.
We are continuing to monitor and validate processing, with some customers potentially experiencing residual delays.
May 25, 11:24 UTC

Update - Initial remediation actions have been implemented following identification of the issue.
Some customers may continue to experience delays while we validate service stability and complete outstanding processing.
May 25, 09:51 UTC

Identified - We have identified the underlying issue and are working on a fix.
Some customers are currently experiencing delays, and our teams are actively working to restore normal processing as quickly as possible.
May 25, 08:36 UTC

Update - At this stage, impact remains under assessment while our teams work to identify the underlying cause.
May 25, 06:49 UTC

Investigating - We have identified processing disruptions for Planet Funding Services which may lead to delays in funding.
Our teams are actively working to identify the cause and restore normal service as quickly as possible.
May 25, 06:22 UTC

May 24, 2026

PSM‑563997 | Intermittent Service Disruption – PSW Systems

Resolved - This incident has been resolved.

Services are operating normally following earlier disruption to transaction processing. All identified issues have been addressed and systems are stable.

We will continue to review this event as part of our post-incident process.
May 24, 18:49 UTC

Update - Services are operating normally, and no further customer impact is being observed. We continue to monitor while final recovery activities are completed.
May 24, 18:19 UTC

Update - Services are currently stable following earlier disruption to transaction processing.

A limited number of transactions were impacted, and corrective actions have been completed. We continue to monitor performance while final recovery activities are carried out to ensure full normal operation.

Further updates will be provided as needed.
May 24, 17:52 UTC

Monitoring - Services are currently stable, although some customers may experience minor intermittent transaction processing issues or delays. Our teams are continuing recovery actions to restore full normal operation
May 24, 17:16 UTC

Update - We are continuing to investigate an earlier disruption impacting transaction processing.

Services are currently stable, although some customers may experience minor intermittent transaction processing issues or delays. Our teams are completing recovery actions to restore normal operation.

Further updates will be provided as more information becomes available.
May 24, 16:57 UTC

Investigating - We are investigating an issue impacting PSW systems, which may result in intermittent transaction failures and service instability.

Our teams have stabilised services by failing over to secondary capacity and are continuing to monitor performance while investigating the underlying cause. Further updates will be shared as more information becomes available.
May 24, 16:23 UTC

Maintenance Notification | PSM-550609 | Planet Gateways Network Maintenance | The Americas

Completed - The scheduled maintenance has been completed.
May 24, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 01:00 UTC

Scheduled - Region: The Americas

Maintenance Type: Network Maintenance

Systems In Scope:
Planet Card Present Gateway - The Americas
Payment Gateway Web2Pay US

Start Time: Saturday, 23 May at 20:00 EDT
End Time: Sunday, 24 May at 03:00 EDT

Downtime and Impact:
There is no downtime or impact expected from this maintenance activity.

Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure our platform’s safety and stability.
May 18, 14:10 UTC

May 23, 2026

PSM-563879 | PTF System Disruption - Intermittent timeouts

Resolved - This incident has been resolved.
May 23, 22:09 UTC

Monitoring - Recovery activities have progressed and services are now becoming available. Initial validation indicates that applications are accessible, and functionality is being tested.

Some users may still experience slowness or intermittent issues while final checks are completed. Further updates will follow as stability is confirmed.
May 23, 21:04 UTC

Update - We are progressing with recovery activities and service restoration is underway. The platform has been temporarily placed in maintenance mode while final steps are completed.

Core systems are now available, and we expect normal service to resume shortly. Further updates will follow as recovery completes.
May 23, 20:39 UTC

Update - We are continuing to work through recovery activities to restore normal service. Some customers may still experience intermittent errors or delays during this period.

Our teams are actively implementing corrective actions and will provide further updates as progress continues.
May 23, 19:38 UTC

Update - We are continuing to restore services and have progressed to the next stage of recovery. Some operations may remain delayed while remediation activities are completed.

Our teams remain actively engaged, and we will provide further updates as progress continues.
May 23, 18:37 UTC

Identified - Recovery efforts are ongoing, with actions underway to stabilise the platform and restore full service.
We are seeing progress and continue to monitor closely; further updates will be shared as recovery advances.
May 23, 17:17 UTC

Update - Services remain impacted across Planet Tax‑Free, with login and issuing functionality affected. Our teams continue to investigate and are actively working towards stabilisation.

Further updates will be provided as progress is made.
May 23, 16:17 UTC

Update - Disruptions are currently affecting Planet Tax‑Free services, including user login and voucher issuing functionality. Our teams are investigating the issue.
May 23, 15:21 UTC

Investigating - We are currently investigating this issue.
May 23, 15:21 UTC

May 22, 2026

External to Planet | Third-Party Acquirer | PSM-562664 | Nets

Resolved - Authorizations working again since 17:12 CEST / 18:12 EEST.
Further information is available on the Nets status page: https://npaystatus.nexigroup.com/
May 22, 15:36 UTC

Investigating - Our monitoring has identified further transaction issues impacting payments acquired via Nets. We are continuing to monitor the situation and engage with the acquirer.

Further information is available on the Nets status page: https://www.nets.eu/Pages/operational-status.aspx
May 21, 15:21 UTC

May 21, 2026

External to Planet | Third-Party Acquirer | PSM-562664 | Nets

Resolved - Nets has confirmed resolution of the card transaction issue as of 14:45 CEST, and services are operating as expected.
May 21, 14:07 UTC

Investigating - We have been informed of an incident affecting payments via third‑party acquirer Nets. Further information is available on the Nets status page: https://www.nets.eu/Pages/operational-status.aspx
May 21, 08:22 UTC

Maintenance Notification | PSM-552498 | Web2Pay Release Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 05:00 UTC

Scheduled - Maintenance Type:
Version Release Maintenance

Reference:
PSM-552498

Systems Impacted:
Payment Gateway Web2Pay General
Payment Gateway Web2Pay WB
Payment Gateway Web2Pay US

Downtime and Impact:
No downtime or impact is expected from this maintenance.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platforms.
May 13, 14:50 UTC

All Systems Operational

About This Site

Related

Scheduled Maintenance

Maintenance Notification | PSM-556024 | Planet Acquiring Services / Host System Jun 7, 2026 00:00-06:00 UTC

Maintenance Notification | PSM-568520 | Planet Card-Present Gateway Application Maintenance Jun 8, 2026 03:00-04:00 UTC

Maintenance Notification | PSM-568528 | Planet Card-Present Gateway Application Maintenance Jun 8, 2026 04:00-05:00 UTC

Maintenance Notification | PSM-568516 | Planet Card-Present Gateway Application Maintenance Jun 9, 2026 04:00-05:00 UTC

Maintenance Notification | PSM-569814 | Planet Card-Present Gateway Application Maintenance | LATAM Jun 9, 2026 06:00-11:00 UTC

Maintenance Notification | PSM-563486 | Planet Card-Present Gateway Application Maintenance | The Americas Jun 9, 2026 07:00-11:00 UTC

Maintenance Notification | PSM-567215 | Planet Gateway DCC Jun 9, 2026 07:00-09:00 UTC

Maintenance Notification | PSM-569936 | Tokenization Service Jun 11, 2026 05:00-06:00 UTC

External Partner Maintenance | PSM-529080 | MAS PWEB / MWEB Jun 14, 2026 00:00-08:00 UTC

Maintenance Notification | PSM-567562 & PSM-567557 | MAS Version Release Jun 16, 2026 09:30-12:30 UTC

Maintenance Notification | PSM-546653 | Planet Clearing Services Jun 17, 2026 10:00-11:00 UTC

Maintenance Notification | PSM-563035 | Web2Pay Release Maintenance Jul 9, 2026 05:00-08:00 UTC

Past Incidents

Maintenance Notification | PSM-556024 | Planet Acquiring Services / Host System Jun `7`, `2026` `00:00`-`06:00` UTC

Maintenance Notification | PSM-568520 | Planet Card-Present Gateway Application Maintenance Jun `8`, `2026` `03:00`-`04:00` UTC

Maintenance Notification | PSM-568528 | Planet Card-Present Gateway Application Maintenance Jun `8`, `2026` `04:00`-`05:00` UTC

Maintenance Notification | PSM-568516 | Planet Card-Present Gateway Application Maintenance Jun `9`, `2026` `04:00`-`05:00` UTC

Maintenance Notification | PSM-569814 | Planet Card-Present Gateway Application Maintenance | LATAM Jun `9`, `2026` `06:00`-`11:00` UTC

Maintenance Notification | PSM-563486 | Planet Card-Present Gateway Application Maintenance | The Americas Jun `9`, `2026` `07:00`-`11:00` UTC

Maintenance Notification | PSM-567215 | Planet Gateway DCC Jun `9`, `2026` `07:00`-`09:00` UTC

Maintenance Notification | PSM-569936 | Tokenization Service Jun `11`, `2026` `05:00`-`06:00` UTC

External Partner Maintenance | PSM-529080 | MAS PWEB / MWEB Jun `14`, `2026` `00:00`-`08:00` UTC

Maintenance Notification | PSM-567562 & PSM-567557 | MAS Version Release Jun `16`, `2026` `09:30`-`12:30` UTC

Maintenance Notification | PSM-546653 | Planet Clearing Services Jun `17`, `2026` `10:00`-`11:00` UTC

Maintenance Notification | PSM-563035 | Web2Pay Release Maintenance Jul `9`, `2026` `05:00`-`08:00` UTC