All Systems Operational
Planet Gateway - Card Present
Operational
Planet Card Present Gateway - EMEA
Operational
Planet Card Present Gateway - The Americas
Operational
Payment Gateway DCC
Operational
Payment Gateway Tokenisation
Operational
Cluster 000048
Operational
Cluster 000050
Operational
Cluster 000051
Operational
Cluster 000052
Operational
Cluster 000053
Operational
Cluster 000054
Operational
Cluster 000055
Operational
Cluster 000056
Operational
Cluster 000057
Operational
Cluster 000058
Operational
Cluster 000059
Operational
Cluster 000060
Operational
Cluster 000061
Operational
Cluster 000062
Operational
Cluster 000063
Operational
Cluster 000064
Operational
Cluster 000065
Operational
Cluster 000066
Operational
Cluster 000067
Operational
Cluster 000069
Operational
Cluster 000072
Operational
Cluster 000073
Operational
Cluster 000074
Operational
Cluster 000075
Operational
Cluster 000077
Operational
Cluster 000078
Operational
Cluster 000079
Operational
Cluster 000080
Operational
Cluster 000081
Operational
Cluster 000082
Operational
Cluster 000083
Operational
Cluster 000084
Operational
Cluster 000085
Operational
Cluster 000086
Operational
Cluster 000087
Operational
Cluster 000088
Operational
Cluster 000089
Operational
Cluster 000090
Operational
Cluster 000091
Operational
Cluster 000092
Operational
Cluster 000093
Operational
Cluster 000101
Operational
Cluster 000102
Operational
Cluster 200163
Operational
Cluster 200164
Operational
Cluster 262236
Operational
Cluster 274902
Operational
Cluster 300009
Operational
Cluster 300019
Operational
Cluster 600001
Operational
Cluster 900067
Operational
Cluster 900069
Operational
Cluster 900070
Operational
Cluster 900073
Operational
Cluster 900075
Operational
Cluster 900076
Operational
Cluster 900077
Operational
Cluster 900078
Operational
Cluster 900095
Operational
Cluster 900393
Operational
Cluster 900394
Operational
Cluster 987653
Operational
Cluster 275563
Operational
Cluster 281176
Operational
Cluster 000095
Operational
Cluster 000076
Operational
Cluster 000103
Operational
Cluster 000031
Operational
Cluster 000096
Operational
Cluster 000094
Operational
Planet eCommerce Gateway - Digital / Web Payments
Operational
Payment Gateway Web2Pay General
Operational
Payment Gateway Web2Pay US
Operational
Payment Gateway Web2Pay WB
Operational
Pay by link - iLink
Operational
3D Secure (3DS)
Operational
Planet Acquiring Services / Host System
Operational
Planet Acquiring Host - All regions
Operational
Planet Acquiring Host - Europe
Operational
Planet Acquiring Host - UAE, India, and the Middle East
Operational
Planet Acquiring Host - USA and Canada
Operational
Planet Acquiring Host - South America
Operational
Planet Acquiring Host - Hong Kong
Operational
Planet Acquiring Host - Asia Pacific
Operational
Planet Acquiring Host - RD
Operational
Planet Acquiring Host - Brazil
Operational
Direct Funding
Operational
Indirect Funding
Operational
Commercial Services Platform (CSP)
Operational
Planet Reporting Portal
Operational
Portal - 3C Portal
Operational
Merchant Accounting System - MAS Portal - MWEB
Operational
Merchant Accounting System - MAS Portal - PWEB FIFP
Operational
MAS Portal - PWEB FIFP - Daily Planet Files
Operational
MAS Portal - PWEB FIFP - Report Files
Operational
Planet Tax-Free Issuing Solutions
Operational
Planet Tax-Free - Europe
Operational
Planet Tax-Free - Middle East
Operational
Planet Tax-Free Refund Services/Solutions
Operational
France - PABLO
Operational
Italy - OTELLO
Operational
Czech Digital Validation
Operational
Spain - DIVA
Operational
Portugal - CIVA
Operational
Refund Kiosks
Operational
Greece - myDATA
Operational
Datatrans
Operational
Datatrans Payment Gateway
Operational
Datatrans Payment Gateway (Planet-Acquired Customers)
Operational
PCI Proxy
Operational
Filter/Forward API
Operational
SecureFields.js
Operational
Vault API
Operational
3D Secure Authentication
Operational
Show API
Operational
Tokenization API
Operational
PCI Proxy dashboard
Operational
Third-Party Services
Operational
Network Service Providers
Operational
Third-Party Acquirers / Payment Processors
Operational
Card Schemes & Networks
Operational
Cloud Hosting Providers
Operational
Business & Support Applications
Operational
PMS - Protel Cloud Solutions | Europe, North America
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other interfaces to local systems
Operational
Protel Cloud Center Services
Operational
PCI-DSS Environment
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
TSE component for German fiscal compliance
Operational
ProtelAir Elastic Searchbar
Operational
OpenAPI
Operational
PMS - Protel Cloud Solutions | Australia, Asia
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS - Protel Cloud Solutions | Africa
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS - Protel Integrations
Operational
Protel.I/O services for Protel onPremise (SPE/MPE)
Operational
Protel.I/O services for Protel AIR
Operational
Protel.I/O services for individual 3rd-party vendors
Operational
PMS - Hotsoft Solutions
Operational
HotSoft Hosted Services
Operational
Rate Manager
Operational
Gift Card Manager
Operational
Hotsoft/Planet Tokenizer
Operational
Booking Engine
Operational
PMS - Protel Marseille DC
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Emergency Maintenance Notification | PSM-634366 | Datacentre Network Maintenance Oct 10, 2026 02:30-03:30 UTC
Region: Global
Maintenance Reference: PSM-634366
Maintenance Type: Emergency Datacentre Network Maintenance
Systems Impacted:
Planet Gateways (Card-Present & Web2Pay eCommerce)
PCI-Proxy
Datatrans
Planet Tax-Free Solutions
Reason for Emergency Maintenance:
Planet has been notified by our third-party datacentre provider of a newly identified critical security vulnerability affecting the current software version of key network infrastructure within our UK datacentre.
The equipment vendor has issued a security advisory recommending urgent remediation through a software upgrade to address the identified vulnerability.
Given the severity of the vulnerability and the potential security exposure associated with delaying remediation, this activity has been classified as emergency maintenance and will be undertaken overnight on 9 to 10 October 2026.
We apologise for the short notice. However, this work is being prioritised to protect the security and resilience of the infrastructure supporting our services.
Maintenance Window and Expected Impact:
Maintenance Date: Overnight, 9 to 10 October 2026
Maintenance Window: 03:30 AM to 04:30 AM UK time (BST) on 10 October 2026
Expected Service Impact Window: 04:00 AM to 04:30 AM UK time (BST)
Expected Service Disruption: Up to 10 minutes in total
The maintenance will involve upgrading network infrastructure and performing controlled failovers between network components.
During the anticipated 30-minute impact window, two brief network failovers are expected. These may result in temporary interruptions to connectivity or service availability across the affected systems.
The combined service interruption is expected to be no more than 10 minutes, rather than a continuous outage throughout the 30-minute impact window.
Services are expected to remain available outside these brief interruptions.
Planet’s Infrastructure, Application Operations and Incident Management teams will actively monitor the maintenance, coordinate with our third-party datacentre provider and validate service availability following each network transition.
Rollback and Service Recovery:
Recovery and rollback procedures form part of the maintenance implementation plan.
Should unexpected issues arise, our technical teams will work directly with the third-party datacentre provider to assess the impact, implement appropriate recovery measures and restore affected services as quickly as possible.
Additional Information:
We recognise the inconvenience that emergency maintenance and short-notice service interruptions can cause.
However, given the critical nature of the identified vulnerability, completing this preventative security upgrade promptly is necessary to maintain the security and resilience of our infrastructure.
We apologise for any disruption and appreciate your understanding.
Posted on Oct 09, 2026 - 16:51 UTC
Maintenance Reference: PSM-634366
Maintenance Type: Emergency Datacentre Network Maintenance
Systems Impacted:
Planet Gateways (Card-Present & Web2Pay eCommerce)
PCI-Proxy
Datatrans
Planet Tax-Free Solutions
Reason for Emergency Maintenance:
Planet has been notified by our third-party datacentre provider of a newly identified critical security vulnerability affecting the current software version of key network infrastructure within our UK datacentre.
The equipment vendor has issued a security advisory recommending urgent remediation through a software upgrade to address the identified vulnerability.
Given the severity of the vulnerability and the potential security exposure associated with delaying remediation, this activity has been classified as emergency maintenance and will be undertaken overnight on 9 to 10 October 2026.
We apologise for the short notice. However, this work is being prioritised to protect the security and resilience of the infrastructure supporting our services.
Maintenance Window and Expected Impact:
Maintenance Date: Overnight, 9 to 10 October 2026
Maintenance Window: 03:30 AM to 04:30 AM UK time (BST) on 10 October 2026
Expected Service Impact Window: 04:00 AM to 04:30 AM UK time (BST)
Expected Service Disruption: Up to 10 minutes in total
The maintenance will involve upgrading network infrastructure and performing controlled failovers between network components.
During the anticipated 30-minute impact window, two brief network failovers are expected. These may result in temporary interruptions to connectivity or service availability across the affected systems.
The combined service interruption is expected to be no more than 10 minutes, rather than a continuous outage throughout the 30-minute impact window.
Services are expected to remain available outside these brief interruptions.
Planet’s Infrastructure, Application Operations and Incident Management teams will actively monitor the maintenance, coordinate with our third-party datacentre provider and validate service availability following each network transition.
Rollback and Service Recovery:
Recovery and rollback procedures form part of the maintenance implementation plan.
Should unexpected issues arise, our technical teams will work directly with the third-party datacentre provider to assess the impact, implement appropriate recovery measures and restore affected services as quickly as possible.
Additional Information:
We recognise the inconvenience that emergency maintenance and short-notice service interruptions can cause.
However, given the critical nature of the identified vulnerability, completing this preventative security upgrade promptly is necessary to maintain the security and resilience of our infrastructure.
We apologise for any disruption and appreciate your understanding.
Posted on Oct 09, 2026 - 16:51 UTC
Maintenance Notification | PSM-620021 | Planet Gateways Network Maintenance | The Americas Oct 11, 2026 00:00-07:00 UTC
Maintenance Reference: PSM-620021
Service: Planet Gateways (Card-Present & eCommerce) - The Americas
Maintenance Type: Network Maintenance
Downtime and Impact:
e will be performing planned maintenance on network infrastructure supporting Planet Gateways in the Americas region. This work is carried out online and no customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Oct 05, 2026 - 16:06 UTC
Service: Planet Gateways (Card-Present & eCommerce) - The Americas
Maintenance Type: Network Maintenance
Downtime and Impact:
e will be performing planned maintenance on network infrastructure supporting Planet Gateways in the Americas region. This work is carried out online and no customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Oct 05, 2026 - 16:06 UTC
Maintenance Notification | PSM-632395 | Planet eCommerce Gateway – Mastercard 3D Secure Certificate Renewal Oct 12, 2026 02:30-04:30 UTC
Maintenance Type: Certificate Renewal
Affected Service: Mastercard 3D Secure (3DS) Authentication
Downtime and Impact: No downtime or customer impact is expected. This is a routine renewal of a security certificate for Mastercard 3D Secure (3DS) authentication, performed ahead of its scheduled expiry. There are no changes to how payments or authentication requests are processed, and no interruption is anticipated. All other card schemes and payment types are unaffected. Post-implementation validation and monitoring are in place throughout the maintenance window.
Rollback: In the unlikely event of issues that cannot be promptly resolved, a rollback plan is in place to restore the previous certificate configuration and ensure continued platform stability.
Posted on Oct 02, 2026 - 10:51 UTC
Affected Service: Mastercard 3D Secure (3DS) Authentication
Downtime and Impact: No downtime or customer impact is expected. This is a routine renewal of a security certificate for Mastercard 3D Secure (3DS) authentication, performed ahead of its scheduled expiry. There are no changes to how payments or authentication requests are processed, and no interruption is anticipated. All other card schemes and payment types are unaffected. Post-implementation validation and monitoring are in place throughout the maintenance window.
Rollback: In the unlikely event of issues that cannot be promptly resolved, a rollback plan is in place to restore the previous certificate configuration and ensure continued platform stability.
Posted on Oct 02, 2026 - 10:51 UTC
Maintenance Notification | PSM-636238 | Planet Card-Present Gateway Application Maintenance Oct 12, 2026 22:00 - Oct 13, 2026 04:00 UTC
Maintenance Reference: PSM-636238
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-636238, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Oct 01, 2026 - 16:42 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-636238, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Oct 01, 2026 - 16:42 UTC
Maintenance Notification | PSM-634215 | Payment Gateway Tokenisation Service Oct 13, 2026 04:00-05:00 UTC
Maintenance Reference: PSM-634215
Service: Payment Gateway Tokenisation
Maintenance Type: Network Maintenance
Downtime and Impact:
We will be performing planned maintenance on network infrastructure supporting the Planet Gateway Tokenisation service. This work is carried out online and no customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Oct 06, 2026 - 15:03 UTC
Service: Payment Gateway Tokenisation
Maintenance Type: Network Maintenance
Downtime and Impact:
We will be performing planned maintenance on network infrastructure supporting the Planet Gateway Tokenisation service. This work is carried out online and no customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Oct 06, 2026 - 15:03 UTC
Maintenance Notification | PSM-631413 | Non Planet Acquiring - Monext Oct 14, 2026 05:00-06:00 UTC
Maintenance Type: Non Planet Acquiring Authorization Server Maintenance – Monext
Region: Global
Maintenance Ref: PSM-631413
Downtime and Impact:
No downtime or service impact is expected during this maintenance activity.
This maintenance relates to Planet’s connection with the third‑party acquirer Monext and applies only to transactions processed via this integration. Customers using other acquiring routes are not affected.
Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Oct 07, 2026 - 14:39 UTC
Region: Global
Maintenance Ref: PSM-631413
Downtime and Impact:
No downtime or service impact is expected during this maintenance activity.
This maintenance relates to Planet’s connection with the third‑party acquirer Monext and applies only to transactions processed via this integration. Customers using other acquiring routes are not affected.
Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Oct 07, 2026 - 14:39 UTC
Maintenance Notification | PSM-633197 | Planet Gateways Network Maintenance | The Americas Oct 14, 2026 08:00-11:00 UTC
Maintenance Reference: PSM-633197
Service: Planet Gateways (Card-Present & eCommerce) - The Americas
Maintenance Type: Network Maintenance
Downtime and Impact:
e will be performing planned maintenance on network infrastructure supporting Planet Gateways in the Americas region. This work is carried out online and no customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Oct 08, 2026 - 15:31 UTC
Service: Planet Gateways (Card-Present & eCommerce) - The Americas
Maintenance Type: Network Maintenance
Downtime and Impact:
e will be performing planned maintenance on network infrastructure supporting Planet Gateways in the Americas region. This work is carried out online and no customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Oct 08, 2026 - 15:31 UTC
Maintenance Notification | PSM-638876 | Web2Pay Release Maintenance Oct 15, 2026 04:00-08:00 UTC
Maintenance Type:
Version Release Maintenance
Maintenance Reference:
PSM-638876
Systems Impacted:
Payment Gateway Web2Pay General
Payment Gateway Web2Pay WB
Payment Gateway Web2Pay US
Downtime and Impact:
No downtime or impact is expected from this maintenance.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platforms.
Posted on Oct 08, 2026 - 15:45 UTC
Version Release Maintenance
Maintenance Reference:
PSM-638876
Systems Impacted:
Payment Gateway Web2Pay General
Payment Gateway Web2Pay WB
Payment Gateway Web2Pay US
Downtime and Impact:
No downtime or impact is expected from this maintenance.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platforms.
Posted on Oct 08, 2026 - 15:45 UTC
Maintenance Notification | PSM-634268 | GlobalScape IE Application Maintenance Oct 15, 2026 13:00-14:00 UTC
Maintenance Reference: PSM-634268
Maintenance Type: Application Maintenance
System Impacted: GlobalScape IE SFTP Service
Downtime and Impact:
During this maintenance, access to the GlobalScape IE SFTP service will be temporarily unavailable for up to 30 minutes. Connection attempts made during this period may time out.
A small number of file transfers may be delayed. Our teams will monitor file processing and reprocess any affected files as required once the service is restored.
This maintenance applies to GlobalScape IE only. GlobalScape US services are not affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance that cannot be resolved, rollback procedures are in place to restore the previous application version and ensure service stability.
Posted on Oct 08, 2026 - 15:58 UTC
Maintenance Type: Application Maintenance
System Impacted: GlobalScape IE SFTP Service
Downtime and Impact:
During this maintenance, access to the GlobalScape IE SFTP service will be temporarily unavailable for up to 30 minutes. Connection attempts made during this period may time out.
A small number of file transfers may be delayed. Our teams will monitor file processing and reprocess any affected files as required once the service is restored.
This maintenance applies to GlobalScape IE only. GlobalScape US services are not affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance that cannot be resolved, rollback procedures are in place to restore the previous application version and ensure service stability.
Posted on Oct 08, 2026 - 15:58 UTC
Maintenance Notification | PSM-620021 | Planet Gateways Network Maintenance | The Americas Oct 18, 2026 00:00-07:00 UTC
Maintenance Reference: PSM-620021
Service: Planet Gateways (Card-Present & eCommerce) - The Americas
Maintenance Type: Network Maintenance
Downtime and Impact:
We will be performing planned maintenance on network infrastructure supporting Planet Gateways in the Americas region. This work is carried out online and no customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Oct 09, 2026 - 15:57 UTC
Service: Planet Gateways (Card-Present & eCommerce) - The Americas
Maintenance Type: Network Maintenance
Downtime and Impact:
We will be performing planned maintenance on network infrastructure supporting Planet Gateways in the Americas region. This work is carried out online and no customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Oct 09, 2026 - 15:57 UTC
Maintenance Notification | PSM-613547 | MAS Version Release Oct 20, 2026 11:00-12:30 UTC
Region: Global
Maintenance Reference: PSM-613547
Maintenance Start: Tuesday, 20 October 2026 | 11:00 UTC
Maintenance End: Tuesday, 20 October 2026 | 12:30 UTC
Duration: 1 hour 30 Minutes
Maintenance Type: MAS Version Release
Systems Impacted: MAS MWEB/PWEB System
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Oct 06, 2026 - 09:56 UTC
Maintenance Reference: PSM-613547
Maintenance Start: Tuesday, 20 October 2026 | 11:00 UTC
Maintenance End: Tuesday, 20 October 2026 | 12:30 UTC
Duration: 1 hour 30 Minutes
Maintenance Type: MAS Version Release
Systems Impacted: MAS MWEB/PWEB System
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Oct 06, 2026 - 09:56 UTC
Maintenance Notification | PHOST System Maintenance | AP, HK & PE Regions Oct 20, 2026 15:00-18:00 UTC
Maintenance Reference: PSM-631773 / PSM-631778 / PSM-631773
Service: PHOST System – AP, HK & PE Regions
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Sep 30, 2026 - 10:24 UTC
Service: PHOST System – AP, HK & PE Regions
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Sep 30, 2026 - 10:24 UTC
Maintenance Notification | PHOST System Maintenance | North America, Brazil & LATAM Regions Oct 21, 2026 10:00-12:00 UTC
Maintenance Reference: PSM-631786 / PSM-631790 / PSM-631799
Service: PHOST System – North America, Brazil & LATAM Regions
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Sep 30, 2026 - 10:22 UTC
Service: PHOST System – North America, Brazil & LATAM Regions
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Sep 30, 2026 - 10:22 UTC
Maintenance Notification | Planet Acquiring / PHOST System | Europe, UAE, India, and the Middle East Regions Oct 22, 2026 00:00-02:00 UTC
Maintenance Reference: PSM-631807 / PSM-631803 / PSM-631811
Service: Planet Acquiring / PHOST System – Europe, UAE, India, and the Middle East Regions
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Sep 30, 2026 - 10:19 UTC
Service: Planet Acquiring / PHOST System – Europe, UAE, India, and the Middle East Regions
Maintenance Type: Release Maintenance
Downtime and Impact:
No downtime or customer impact is expected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Sep 30, 2026 - 10:19 UTC
Maintenance Notification | PSM-618758 | Planet Clearing Services Oct 23, 2026 12:00-15:00 UTC
Region:
Global
Maintenance Reference:
PSM-618758
Maintenance Type:
Application Maintenance
Systems Impacted:
Planet IST Clearing Services
Downtime and Impact:
No impact to clearing processing is expected during this maintenance.
There may be minor delays of a few hours to Visa inbound and outbound files following the maintenance window. Any delayed files will be processed as soon as they are received.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be resolved, rollback plans are in place to ensure platform safety and stability.
Posted on Oct 08, 2026 - 15:40 UTC
Global
Maintenance Reference:
PSM-618758
Maintenance Type:
Application Maintenance
Systems Impacted:
Planet IST Clearing Services
Downtime and Impact:
No impact to clearing processing is expected during this maintenance.
There may be minor delays of a few hours to Visa inbound and outbound files following the maintenance window. Any delayed files will be processed as soon as they are received.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be resolved, rollback plans are in place to ensure platform safety and stability.
Posted on Oct 08, 2026 - 15:40 UTC
External Maintenance Notification | PSM-632325 | Non Planet Acquiring – Worldline Acquiring Services Oct 26, 2026 23:30 - Oct 27, 2026 00:30 UTC
Maintenance Ref: PSM-632325
Maintenance Type: Third-Party Infrastructure Maintenance – Worldline Acquiring Services
Downtime and Impact:
Worldline will be performing scheduled infrastructure maintenance activities across their production environment during October 2026.
They have advised that no downtime or service impact is expected during these activities. This maintenance relates to Planet's connection with the third-party acquirer (Worldline) and applies only to transactions processed via this integration. Customers using other acquiring routes are not affected.
The planned activities are scheduled for:
26 October 2026, 23:30 UTC to 27 October 2026, 02:00 UTC – ACS SQL Infrastructure Maintenance
27 October 2026, 14:00 UTC to 18:00 UTC – ACS IIS and Authorisation Server Maintenance
28 October 2026, 10:00 UTC to 14:00 UTC – ACS BAT Server Maintenance
Rollback Plan:
In the unlikely event that any issues are encountered during the maintenance activities that cannot be resolved, rollback procedures are in place with the third-party provider to restore normal service and ensure platform stability.
Please note that, as these activities take place across multiple maintenance windows, this maintenance notification may be marked as completed on the Status Page between the scheduled events. Subsequent maintenance activities will still proceed as planned according to the schedule above.
Posted on Oct 02, 2026 - 10:28 UTC
Maintenance Type: Third-Party Infrastructure Maintenance – Worldline Acquiring Services
Downtime and Impact:
Worldline will be performing scheduled infrastructure maintenance activities across their production environment during October 2026.
They have advised that no downtime or service impact is expected during these activities. This maintenance relates to Planet's connection with the third-party acquirer (Worldline) and applies only to transactions processed via this integration. Customers using other acquiring routes are not affected.
The planned activities are scheduled for:
26 October 2026, 23:30 UTC to 27 October 2026, 02:00 UTC – ACS SQL Infrastructure Maintenance
27 October 2026, 14:00 UTC to 18:00 UTC – ACS IIS and Authorisation Server Maintenance
28 October 2026, 10:00 UTC to 14:00 UTC – ACS BAT Server Maintenance
Rollback Plan:
In the unlikely event that any issues are encountered during the maintenance activities that cannot be resolved, rollback procedures are in place with the third-party provider to restore normal service and ensure platform stability.
Please note that, as these activities take place across multiple maintenance windows, this maintenance notification may be marked as completed on the Status Page between the scheduled events. Subsequent maintenance activities will still proceed as planned according to the schedule above.
Posted on Oct 02, 2026 - 10:28 UTC