All Systems Operational

Uptime over the past 90 days. View historical uptime.
Planet Gateway - Card Present Operational
Planet Card Present Gateway - EMEA Operational
Planet Card Present Gateway - The Americas Operational
Payment Gateway DCC Operational
Payment Gateway Tokenisation Operational
Cluster 000048 Operational
Cluster 000050 Operational
Cluster 000051 Operational
Cluster 000052 Operational
Cluster 000053 Operational
Cluster 000054 Operational
Cluster 000055 Operational
Cluster 000056 Operational
Cluster 000057 Operational
Cluster 000058 Operational
Cluster 000059 Operational
Cluster 000060 Operational
Cluster 000061 Operational
Cluster 000062 Operational
Cluster 000063 Operational
Cluster 000064 Operational
Cluster 000065 Operational
Cluster 000066 Operational
Cluster 000067 Operational
Cluster 000069 Operational
Cluster 000072 Operational
Cluster 000073 Operational
Cluster 000074 Operational
Cluster 000075 Operational
Cluster 000077 Operational
Cluster 000078 Operational
Cluster 000079 Operational
Cluster 000080 Operational
Cluster 000081 Operational
Cluster 000082 Operational
Cluster 000083 Operational
Cluster 000084 Operational
Cluster 000085 Operational
Cluster 000086 Operational
Cluster 000087 Operational
Cluster 000088 Operational
Cluster 000089 Operational
Cluster 000090 Operational
Cluster 000091 Operational
Cluster 000092 Operational
Cluster 000093 Operational
Cluster 000101 Operational
Cluster 000102 Operational
Cluster 200163 Operational
Cluster 200164 Operational
Cluster 262236 Operational
Cluster 274902 Operational
Cluster 300009 Operational
Cluster 300019 Operational
Cluster 600001 Operational
Cluster 900067 Operational
Cluster 900069 Operational
Cluster 900070 Operational
Cluster 900073 Operational
Cluster 900075 Operational
Cluster 900076 Operational
Cluster 900077 Operational
Cluster 900078 Operational
Cluster 900095 Operational
Cluster 900393 Operational
Cluster 900394 Operational
Cluster 987653 Operational
Cluster 275563 Operational
Cluster 281176 Operational
Cluster 000095 Operational
Cluster 000076 Operational
Cluster 000103 Operational
Cluster 000031 Operational
Cluster 000096 Operational
Cluster 000094 Operational
Planet eCommerce Gateway - Digital / Web Payments Operational
Payment Gateway Web2Pay General Operational
Payment Gateway Web2Pay US Operational
Payment Gateway Web2Pay WB Operational
Pay by link - iLink Operational
3D Secure (3DS) Operational
Planet Acquiring Services / Host System Operational
Planet Acquiring Host - All regions Operational
Planet Acquiring Host - Europe Operational
Planet Acquiring Host - UAE, India, and the Middle East Operational
Planet Acquiring Host - USA and Canada Operational
Planet Acquiring Host - South America Operational
Planet Acquiring Host - Hong Kong Operational
Planet Acquiring Host - Asia Pacific Operational
Planet Acquiring Host - RD Operational
Planet Acquiring Host - Brazil Operational
Direct Funding Operational
Indirect Funding Operational
Planet Reporting Portal Operational
Portal - 3C Portal Operational
Merchant Accounting System - MAS Portal - MWEB Operational
Merchant Accounting System - MAS Portal - PWEB FIFP Operational
MAS Portal - PWEB FIFP - Daily Planet Files Operational
MAS Portal - PWEB FIFP - Report Files Operational
Planet Tax-Free Issuing Solutions Operational
Planet Tax-Free - Europe Operational
Planet Tax-Free - Middle East Operational
Planet Tax-Free Refund Services/Solutions Operational
France - PABLO Operational
Italy - OTELLO Operational
Czech Digital Validation Operational
Spain - DIVA Operational
Portugal - CIVA Operational
Refund Kiosks Operational
Greece - myDATA Operational
Datatrans Operational
Datatrans Payment Gateway Operational
Datatrans Payment Gateway (Planet-Acquired Customers) Operational
PCI Proxy Operational
Filter/Forward API Operational
SecureFields.js Operational
Vault API Operational
3D Secure Authentication Operational
Show API Operational
Tokenization API Operational
PCI Proxy dashboard Operational
Third-Party Services Operational
Network Service Providers Operational
Third-Party Acquirers / Payment Processors Operational
Card Schemes & Networks Operational
Cloud Hosting Providers Operational
PMS - Protel Cloud Solutions | Europe, North America Operational
90 days ago
99.99 % uptime
Today
Protel Cloud PMS Operational
90 days ago
99.99 % uptime
Today
Protel WBE - Web Booking Engine Operational
90 days ago
100.0 % uptime
Today
Protel IDS Interface Operational
90 days ago
99.97 % uptime
Today
Protel BWI Interface (Best Western International Interface) Operational
90 days ago
100.0 % uptime
Today
Credit Card Interface Operational
90 days ago
100.0 % uptime
Today
Other interfaces to local systems Operational
90 days ago
100.0 % uptime
Today
Protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Environment Operational
90 days ago
99.98 % uptime
Today
Protel Air System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
TSE component for German fiscal compliance Operational
90 days ago
100.0 % uptime
Today
ProtelAir Elastic Searchbar Operational
90 days ago
100.0 % uptime
Today
OpenAPI Operational
90 days ago
100.0 % uptime
Today
PMS - Protel Cloud Solutions | Australia, Asia Operational
90 days ago
99.99 % uptime
Today
Protel Cloud PMS Operational
90 days ago
99.99 % uptime
Today
Protel WBE - Web Booking Engine Operational
90 days ago
100.0 % uptime
Today
Protel IDS Interface Operational
90 days ago
100.0 % uptime
Today
Protel BWI Interface (Best Western International Interface) Operational
90 days ago
100.0 % uptime
Today
Credit Card Interface Operational
90 days ago
100.0 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Environment Operational
90 days ago
100.0 % uptime
Today
Protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
Protel Air System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
ProtelAir Elastic Search Bar Operational
90 days ago
100.0 % uptime
Today
OpenAPI Operational
90 days ago
100.0 % uptime
Today
PMS - Protel Cloud Solutions | Africa Operational
90 days ago
99.99 % uptime
Today
Protel Cloud PMS Operational
90 days ago
99.99 % uptime
Today
Protel WBE - Web Booking Engine Operational
90 days ago
100.0 % uptime
Today
Protel IDS Interface Operational
90 days ago
100.0 % uptime
Today
Protel BWI Interface (Best Western International Interface) Operational
90 days ago
100.0 % uptime
Today
Credit Card Interface Operational
90 days ago
100.0 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Environment Operational
90 days ago
100.0 % uptime
Today
Protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
Protel Air System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
ProtelAir Elastic Search Bar Operational
90 days ago
100.0 % uptime
Today
OpenAPI Operational
90 days ago
100.0 % uptime
Today
PMS - Protel Integrations Operational
Protel.I/O services for Protel onPremise (SPE/MPE) Operational
Protel.I/O services for Protel AIR Operational
Protel.I/O services for individual 3rd-party vendors Operational
PMS - Hotsoft Solutions Operational
HotSoft Hosted Services Operational
Rate Manager Operational
Gift Card Manager Operational
Hotsoft/Planet Tokenizer Operational
Booking Engine Operational
PMS - Protel Marseille DC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance Notification | PSM-598466 | 3CPortal New Version Release | 10 August Aug 10, 2026 17:00-19:00 UTC

Maintenance Reference: PSM-598466

Duration: 2 hours

Maintenance Type:
New Version Release

Systems Impacted:
3CPortal

Downtime and Impact:
There is no expected downtime or any service limitation. However, if you experience any issues accessing pages, please exit the 3CPortal.com website, clear your browser cache and cookies, and then log on to 3CPortal.com again.

New features:
New columns on Online transactions related to fraud information (risk score, category, actions and reasons).

Improvements/enhancements:
Disablement of DCC e-commerce transactions
Security improvements

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platforms.
Posted on Jul 30, 2026 - 12:45 UTC

Maintenance Notification | PHOST System Maintenance | AP, HK & PE Regions Aug 11, 2026 16:00-18:00 UTC

Maintenance Reference: PSM-591911 / PSM-591904 / PSM-591899

Service: PHOST System – AP, HK & PE Regions

Maintenance Type: Release Maintenance

Downtime and Impact:
No downtime or customer impact is expected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 28, 2026 - 09:18 UTC

Maintenance Notification | PHOST System Maintenance | US, CA, BR & LATAM Regions Aug 12, 2026 10:00-12:00 UTC

Maintenance Reference: PSM-591917 / PSM-591922 / PSM-591927

Service: PHOST System – US & CA, BR and LATAM Regions

Maintenance Type: Release Maintenance

Downtime and Impact:
No downtime or customer impact is expected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 28, 2026 - 09:26 UTC

Maintenance Notification | Planet Acquiring / PHOST System Maintenance | Europe, UAE, India, and the Middle East Regions Aug 13, 2026 00:00-02:00 UTC

Maintenance Reference: PSM-591934 / PSM-591940 / PSM-591944

Service: Planet Acquiring / PHOST System – Europe, UAE, India, and the Middle East Regions

Maintenance Type: Release Maintenance

Downtime and Impact:
No downtime or customer impact is expected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on Jul 28, 2026 - 09:37 UTC

Jul 31, 2026

No incidents reported today.

Jul 30, 2026

Maintenance Notification | PSM-582641 | Planet Gateways — Database Maintenance | US Region
Completed - The scheduled maintenance has been completed.
Jul 30, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 08:30 UTC
Scheduled - Maintenance Reference: PSM-582641

Service: Planet Gateways - Card-Present & eCommerce

Maintenance Type: Database Maintenance

Downtime and Impact: No impact is expected during this maintenance window.

Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 23, 14:54 UTC

Jul 29, 2026

PSM-601409 | Payment Processing Issue
Resolved - This incident will now be closed on the Status Page. Our teams will continue to investigate the issue directly with the affected customers as part of ongoing troubleshooting. Any further updates will be provided through direct channels.
Jul 29, 17:13 UTC
Investigating - We are currently investigating a potential payment processing issue affecting Google Pay and Apple Pay transactions for a subset of customers. Our teams are actively investigating.
Jul 29, 16:39 UTC
Maintenance Notification | PSM-583658 | Planet Card-Present Gateway — Database Maintenance | US Region
Completed - The scheduled maintenance has been completed.
Jul 29, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 08:30 UTC
Scheduled - Maintenance Reference: PSM-583658

Service: Planet Gateways - Card-Present & eCommerce

Maintenance Type: Database Maintenance

Downtime and Impact: No impact is expected during this maintenance window.

Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 23, 14:52 UTC
Reminder: Protel Scheduled Maintenance - Europe/Africa
Completed - The scheduled maintenance has been completed.
Jul 29, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:01 UTC
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your Planet team
Jun 29, 07:10 UTC
Reminder: Protel Scheduled Background Maintenance - Australia
Completed - The scheduled maintenance has been completed.
Jul 29, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:00 UTC
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your Planet team
Jun 29, 07:09 UTC

Jul 28, 2026

Maintenance Notification | PSM-592893 | Third-Party Acquirer Maintenance (Worldline)
Completed - The scheduled maintenance has been completed.
Jul 28, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 14:00 UTC
Scheduled - Region: Europe

Planet External Maintenance Reference: PSM-592893

Maintenance Type: Third‑Party Acquirer Maintenance (Worldline)

Maintenance Schedule (as advised by Worldline): Worldline has confirmed the following maintenance activities across their production environment:

Authorization Servers (GCP)
Start: 28 July 2026, 14:00 UTC
End: 28 July 2026, 18:00 UTC

ACS SQL (GCP)
Start: 27 July 2026, 23:30 UTC
End: 28 July 2026, 02:00 UTC

ACS BAT (GCP)
Start: 29 July 2026, 10:00 UTC
End: 29 July 2026, 14:00 UTC

Downtime and Impact:
Worldline has advised that brief service interruptions may occur during the maintenance windows listed above.

In the event of any unexpected issues, this maintenance may impact non‑Planet‑acquired transactions processed via Worldline only.

Planet‑acquired transactions and non‑Worldline‑acquired transactions are not affected.

Rollback Plan:
Worldline has confirmed that rollback plans are in place for these activities. As this maintenance is fully external to Planet, rollback execution is owned and managed by Worldline.
Jul 14, 14:11 UTC
Maintenance Notification | PSM-589404 | MAS Version Release
Completed - The scheduled maintenance has been completed.
Jul 28, 12:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 11:00 UTC
Scheduled - Region: Global

Maintenance Reference: PSM-589404
Maintenance Start: Tuesday, 28 July 2026 | 11:00 UTC
Maintenance End: Tuesday, 28 July 2026 | 12:15 UTC

Duration: 1 hour 15 Minutes

Maintenance Type: MAS Version Release

Systems Impacted: MAS MWEB/PWEB System

Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Jul 10, 09:38 UTC

Jul 27, 2026

PSM-599263 - Visa Processing and File Delay
Resolved - Following recovery from the external Visa incident affecting Visa Clearing Exchange (VCX) processing, the affected Visa transactions have been reprocessed. Any affected reporting or downstream files will be processed and included in subsequent file runs as soon as possible.
Jul 27, 16:18 UTC
Monitoring - Following resolution of the previously reported Visa VSS file delay, Visa has reported a separate incident affecting Visa Clearing Exchange (VCX) processing.

As a result of the Visa incident, a subset of Visa transactions require reprocessing and may experience delays in associated downstream processing and file delivery.

Recovery activities are currently underway using remediation guidance provided by Visa. Any affected transactions will be processed and included in subsequent file runs where applicable.
Jul 26, 16:36 UTC
PSM-599263 – Potential Funding Delay
Resolved - Further to our previous update, we have sent direct communications to any customers who may be affected by a funding delay relating to this external incident.

These have been sent to the specified contact email address(es) registered on your account. Please refer to your email for the latest information relevant to your account.
Jul 27, 13:43 UTC
Update - Further to our previous update, settlement of the affected Visa transactions has not yet been received from Visa at the usual time and may be received later today. Whilst our processing remains complete, we are continuing to monitor closely and will provide a further update once the position is confirmed. As a result of this, merchant funding may still be delayed, and we will share an update as soon as possible.
Jul 27, 09:14 UTC
Monitoring - Following an external incident reported by Visa affecting Visa Clearing Exchange (VCX) processing, a number of Visa transactions required reprocessing over the weekend. While recovery activities have been completed on our side, final settlement of the affected transactions remains dependent on Visa.

Because settlement of the affected Visa transactions may be received later than usual, there is a possibility that merchant funding could be delayed. Our own processing has completed as expected; the potential delay relates to the aforementioned issue at Visa.

We will provide a further update tomorrow once settlement funding has been confirmed.
Jul 26, 21:10 UTC
Maintenance Notification | PSM-596503 | Planet Card-Present Gateway Application Maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 05:00 UTC
Scheduled - Maintenance Reference: PSM-596503

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-596503, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 21, 12:12 UTC

Jul 26, 2026

Jul 25, 2026

PSM-599263 - Visa Processing and File Delay
Resolved - Visa has advised that the issue has been mitigated on their side. Any affected transactions will be processed or included in the next scheduled file runs as the data becomes available.
Jul 25, 17:48 UTC
Monitoring - We are aware of an external Visa incident causing delayed delivery of VSS settlement reports. As a result, Visa transaction processing is delayed and affected transactions may be missing from the associated core daily Planet files (PIF, ACH, ATM etc). Any delayed transactions will be included in the next scheduled files once the data is received.
Jul 25, 17:23 UTC

Jul 24, 2026

Informational Notice | PSM-598102 | External Partner Maintenance | Mastercard Clearing
Completed - The scheduled maintenance has been completed.
Jul 24, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 15:00 UTC
Scheduled - Maintenance Type
External Scheme Maintenance (Mastercard)

Systems Impacted
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency)

Downtime and Impact
Mastercard has scheduled planned maintenance which may result in a delay in the delivery of clearing and reconciliation files for the clearing processing days 25 July 2026 and 26 July 2026.

The maintenance window is scheduled from:
Start Date & Time (UTC): 24 July 2026, 15:00 UTC
End Date & Time (UTC): 26 July 2026, 20:30 UTC

Any delayed files will be processed by Planet as soon as they are received.

There is no expected impact to transaction processing.

Additional Information
This activity is being carried out and managed by Mastercard as part of their planned scheme maintenance.

Mastercard Reference Number: CRQ000001859232
Communications Reference ID: 231149

MasterCard Files in Scope:
T112 – Clearing Outbound Files
T113 – Early Reconciliation Files
T140 – Clearing Reconciliation Reports Files
TN70 – Clearing Reconciliation Reports Files
TN66 – On-request RPT Data File Transactions XML FMT
T884 – Interchange Acquirer Adjustment Detail File (US Region)
T885 – Interchange Issuer Adjustment Detail File (US Region)
T067 – GCMS Parameter Extract File (Daily Updates)
T057 – Currency Conversion Rate File
TR32 – JPO Reports
Jul 23, 08:05 UTC
Maintenance Notification | PSM-564305 | Planet Clearing Services
Completed - The scheduled maintenance has been completed.
Jul 24, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 12:00 UTC
Scheduled - Region:
Global

Maintenance Reference:
PSM-564305

Maintenance Type:
Application Maintenance

Systems Impacted:
Planet IST Clearing Services

Downtime and Impact:
No impact to clearing processing is expected during this maintenance.

There may be minor delays of a few hours to Visa inbound and outbound files following the maintenance window. Any delayed files will be processed as soon as they are received.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be resolved, rollback plans are in place to ensure platform safety and stability.
Jul 10, 09:43 UTC

Jul 23, 2026

Maintenance Notification | PSM-447639 | Planet Card-Present Gateway — Network Maintenance | US Region
Completed - The scheduled maintenance has been completed.
Jul 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:00 UTC
Scheduled - Maintenance Reference: PSM-447639

Service: Planet Gateways - Card-Present & eCommerce

Maintenance Type: Network Maintenance

Downtime and Impact: No impact is expected during this maintenance window.

Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 18, 00:45 UTC
Emergency Maintenance | PSM-596456 | Planet Acquiring Services / Host System | Europe
Completed - The scheduled maintenance has been completed.
Jul 23, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:00 UTC
Scheduled - Service: Planet Acquiring Services / Host System – Europe.

Maintenance Type: Application Server Maintenance.

Downtime and Impact: No downtime or customer impact is expected.

Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 21, 13:49 UTC
Emergency Maintenance | PSM-596462 | Planet Acquiring Services / Host System | Europe
Completed - The scheduled maintenance has been completed.
Jul 23, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:31 UTC
Scheduled - Service: Planet Acquiring Services / Host System – Europe.

Maintenance Type: Application Server Maintenance.

Downtime and Impact: No downtime or customer impact is expected. This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-596462, your services are not expected to be affected.

Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 21, 13:56 UTC

Jul 22, 2026

Emergency Maintenance | PSM-596459 | Planet Acquiring Services / Host System | UAE, India, and the Middle East Region
Completed - The scheduled maintenance has been completed.
Jul 22, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 UTC
Scheduled - Service: Planet Acquiring Services / Host System – UAE, India, and the Middle East Region.

Maintenance Type: Application Server Maintenance.

Downtime and Impact: No downtime or customer impact is expected.

Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 21, 13:51 UTC
Emergency Maintenance | PSM-596448 | Planet Acquiring Services / Host System | Brazil & South America Regions
Completed - The scheduled maintenance has been completed.
Jul 22, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:30 UTC
Scheduled - Service: Planet Acquiring Services / Host System – Brazil & South America Regions.

Maintenance Type: Application Server Maintenance.

Downtime and Impact: No downtime or customer impact is expected.

Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 21, 13:39 UTC

Jul 21, 2026

Emergency Maintenance | PSM-596396 | Planet Acquiring Services / Host System | Asia-Pacific, Hong Kong & Peru
Completed - The scheduled maintenance has been completed.
Jul 21, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 14:00 UTC
Scheduled - Service: Planet Acquiring Services / Host System – Asia-Pacific, Hong Kong & Peru.

Maintenance Type: Application Server Maintenance.

Downtime and Impact: No downtime or customer impact is expected.

Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 21, 13:41 UTC
Maintenance Notification | PSM-589836 | Planet Card-Present Gateway Application Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 03:00 UTC
Update - This maintenance has been rescheduled once again and will now take place on 21 July 2026, 03:00 UTC (05:00 CEST) with an expected duration of 2 hours. All other details remain unchanged, and we appreciate your patience while this activity is aligned.
Jul 15, 15:18 UTC
Update - Please note this maintenance has now been postponed until the 20th July 2026 with the same timings.
Jul 14, 13:49 UTC
Scheduled - Maintenance Reference: PSM-589836

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-589836, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 8, 08:58 UTC

Jul 20, 2026

Maintenance Notification | PSM-592092 | Planet Card-Present Gateway Application Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 04:00 UTC
Scheduled - Maintenance Reference: PSM-592092

Service: Planet Card‑Present Gateway

Maintenance Type: Application Server Maintenance

Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.

This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-XXXXXX, your services are not expected to be affected.

Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Jul 14, 14:00 UTC

Jul 19, 2026

No incidents reported.

Jul 18, 2026

PSM-595827 | Protel Card Payments – Europe
Resolved - This issue has been resolved and card payments through Protel are processing normally. We apologise for any inconvenience caused.
Jul 18, 10:12 UTC
Identified - We have identified the cause of the issue affecting card payments processed through Protel, and are working to restore normal service as quickly as possible. Impact is currently limited to European customers; we are monitoring other regions.
Jul 18, 09:31 UTC
Investigating - We are currently investigating an issue affecting card payments processed through Protel for European customers. Alternative standalone payment processing remains available. Our teams are working to identify the cause and restore normal service as quickly as possible.
Jul 18, 09:07 UTC
PSM-595756 | Transaction Processing
Resolved - This incident has been resolved.
Jul 18, 05:38 UTC
Monitoring - The fix has been applied and all transactions are now processing normally. We are monitoring closely to ensure full stability.
Jul 18, 05:35 UTC
Update - We have identified the cause and applied a fix. Most transactions are processing normally, with a small number of transaction types still being restored.
Jul 18, 03:48 UTC
Identified - We have identified the cause of the issue affecting some transactions and are applying a fix. Our teams are working to restore normal service as quickly as possible.
Jul 18, 02:28 UTC
Update - We are continuing to investigate the issue affecting some transactions.
Our teams have made progress in identifying the likely cause and are working to restore normal service as quickly as possible.
Jul 18, 01:30 UTC
Investigating - We are currently investigating an issue that may be affecting some transactions for a subset of customers. Our teams are actively working to identify the cause and restore normal service as quickly as possible.
Jul 18, 00:52 UTC

Jul 17, 2026

No incidents reported.

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