Investigating - Our monitoring has identified further transaction issues impacting payments acquired via Nets. We are continuing to monitor the situation and engage with the acquirer.
Further information is available on the Nets status page: https://www.nets.eu/Pages/operational-status.aspx
May 21, 2026 - 15:21 UTC
Further information is available on the Nets status page: https://www.nets.eu/Pages/operational-status.aspx
May 21, 2026 - 15:21 UTC
About This Site
This page provides real‑time updates on the status of Planet’s transaction‑processing services, including any active incidents or disruptions.
Planet Gateway - Card Present
Operational
Planet Card Present Gateway - EMEA
Operational
Planet Card Present Gateway - The Americas
Operational
Payment Gateway DCC
Operational
Payment Gateway Tokenisation
Operational
Cluster 000048
Operational
Cluster 000050
Operational
Cluster 000051
Operational
Cluster 000052
Operational
Cluster 000053
Operational
Cluster 000054
Operational
Cluster 000055
Operational
Cluster 000056
Operational
Cluster 000057
Operational
Cluster 000058
Operational
Cluster 000059
Operational
Cluster 000060
Operational
Cluster 000061
Operational
Cluster 000062
Operational
Cluster 000063
Operational
Cluster 000064
Operational
Cluster 000065
Operational
Cluster 000066
Operational
Cluster 000067
Operational
Cluster 000069
Operational
Cluster 000072
Operational
Cluster 000073
Operational
Cluster 000074
Operational
Cluster 000075
Operational
Cluster 000077
Operational
Cluster 000078
Operational
Cluster 000079
Operational
Cluster 000080
Operational
Cluster 000081
Operational
Cluster 000082
Operational
Cluster 000083
Operational
Cluster 000084
Operational
Cluster 000085
Operational
Cluster 000086
Operational
Cluster 000087
Operational
Cluster 000088
Operational
Cluster 000089
Operational
Cluster 000090
Operational
Cluster 000091
Operational
Cluster 000092
Operational
Cluster 000093
Operational
Cluster 000101
Operational
Cluster 000102
Operational
Cluster 200163
Operational
Cluster 200164
Operational
Cluster 262236
Operational
Cluster 274902
Operational
Cluster 300009
Operational
Cluster 300019
Operational
Cluster 600001
Operational
Cluster 900067
Operational
Cluster 900069
Operational
Cluster 900070
Operational
Cluster 900073
Operational
Cluster 900075
Operational
Cluster 900076
Operational
Cluster 900077
Operational
Cluster 900078
Operational
Cluster 900095
Operational
Cluster 900393
Operational
Cluster 900394
Operational
Cluster 987653
Operational
Cluster 275563
Operational
Cluster 281176
Operational
Cluster 000095
Operational
Cluster 000076
Operational
Cluster 000103
Operational
Cluster 000031
Operational
Cluster 000096
Operational
Cluster 000094
Operational
Planet eCommerce Gateway - Digital / Web Payments
Operational
Payment Gateway Web2Pay General
Operational
Payment Gateway Web2Pay US
Operational
Payment Gateway Web2Pay WB
Operational
Pay by link - iLink
Operational
3D Secure (3DS)
Operational
Planet Acquiring Services / Host System
Operational
Planet Acquiring Host - All regions
Operational
Planet Acquiring Host - Europe
Operational
Planet Acquiring Host - UAE, India, and the Middle East
Operational
Planet Acquiring Host - USA and Canada
Operational
Planet Acquiring Host - South America
Operational
Planet Acquiring Host - Hong Kong
Operational
Planet Acquiring Host - Asia Pacific
Operational
Planet Acquiring Host - RD
Operational
Planet Acquiring Host - Brazil
Operational
Direct Funding
Operational
Indirect Funding
Operational
Planet Reporting Portal
Operational
Portal - 3C Portal
Operational
Merchant Accounting System - MAS Portal - MWEB
Operational
Merchant Accounting System - MAS Portal - PWEB FIFP
Operational
MAS Portal - PWEB FIFP - Daily Planet Files
Operational
MAS Portal - PWEB FIFP - Report Files
Operational
Planet Tax-Free Issuing Solutions
Operational
Planet Tax-Free - Europe
Operational
Planet Tax-Free - Middle East
Operational
Planet Tax-Free Refund Services/Solutions
Operational
France - PABLO
Operational
Italy - OTELLO
Operational
Czech Digital Validation
Operational
Spain - DIVA
Operational
Portugal - CIVA
Operational
Refund Kiosks
Operational
Greece - myDATA
Operational
Datatrans
Operational
Datatrans Payment Gateway
Operational
Datatrans Payment Gateway (Planet-Acquired Customers)
Operational
PCI Proxy
Operational
Filter/Forward API
Operational
SecureFields.js
Operational
Vault API
Operational
3D Secure Authentication
Operational
Show API
Operational
Tokenization API
Operational
PCI Proxy dashboard
Operational
Third-Party Services
Degraded Performance
Network Service Providers
Operational
Third-Party Acquirers / Payment Processors
Degraded Performance
Card Schemes & Networks
Operational
Cloud Hosting Providers
Operational
PMS - Protel Cloud Solutions | Europe, North America
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other interfaces to local systems
Operational
Protel Cloud Center Services
Operational
PCI-DSS Environment
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
TSE component for German fiscal compliance
Operational
ProtelAir Elastic Searchbar
Operational
OpenAPI
Operational
PMS - Protel Cloud Solutions | Australia, Asia
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS - Protel Cloud Solutions | Africa
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS - Protel Integrations
Operational
Protel.I/O services for Protel onPremise (SPE/MPE)
Operational
Protel.I/O services for Protel AIR
Operational
Protel.I/O services for individual 3rd-party vendors
Operational
PMS - Hotsoft Solutions
Operational
HotSoft Hosted Services
Operational
Rate Manager
Operational
Gift Card Manager
Operational
Hotsoft/Planet Tokenizer
Operational
Booking Engine
Operational
PMS - Protel Marseille DC
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notification | PSM-550609 | | Planet Gateways Network Maintenance | The Americas May 24, 2026 01:00-07:00 UTC
Region: The Americas
Maintenance Type: Network Maintenance
Systems In Scope:
Planet Card Present Gateway - The Americas
Payment Gateway Web2Pay US
Start Time: Saturday, 23 May at 20:00 EDT
End Time: Sunday, 24 May at 03:00 EDT
Downtime and Impact:
There is no downtime or impact expected from this maintenance activity.
Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure our platform’s safety and stability.
Posted on May 18, 2026 - 14:10 UTC
Maintenance Type: Network Maintenance
Systems In Scope:
Planet Card Present Gateway - The Americas
Payment Gateway Web2Pay US
Start Time: Saturday, 23 May at 20:00 EDT
End Time: Sunday, 24 May at 03:00 EDT
Downtime and Impact:
There is no downtime or impact expected from this maintenance activity.
Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure our platform’s safety and stability.
Posted on May 18, 2026 - 14:10 UTC
Maintenance Notification | PSM-560714 | Planet Card‑Present Gateway | Benelux May 25, 2026 22:00 - May 26, 2026 05:00 UTC
Region: Benelux
Maintenance Reference: PSM-560714
Service: Planet Card‑Present Gateway
Maintenance Type: Application Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-560714, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 19, 2026 - 13:59 UTC
Maintenance Reference: PSM-560714
Service: Planet Card‑Present Gateway
Maintenance Type: Application Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-560714, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 19, 2026 - 13:59 UTC
Maintenance Notification | PSM-554086 | Third-Party Acquirer Maintenance (Worldline) May 25, 2026 22:30 - May 26, 2026 01:30 UTC
Region: Europe
Maintenance Reference: PSM‑554086
Maintenance Type: Third‑Party Acquirer Maintenance (Worldline)
Maintenance Schedule (as advised by Worldline): Worldline has confirmed the following maintenance activities across their production environment:
A. ACS BAT (GCP) – Production
Change Ref: CHG0033165
Start: 27 May 2026 – 10:00 BST
End: 27 May 2026 – 14:00 BST
B. ACS IIS & Authorisation Servers (GCP) – Production
Change Ref: CHG0033171
Start: 26 May 2026 – 14:00 BST
End: 26 May 2026 – 18:00 BST
C. ACS SQL (GCP) – Production
Change Ref: CHG0033173
Start: 25 May 2026 – 23:30 BST
End: 26 May 2026 – 02:00 BST
Downtime and Impact:
Worldline has advised that brief service interruptions may occur during the maintenance windows listed above.
In the event of any unexpected issues, this maintenance may impact non‑Planet‑acquired transactions processed via Worldline only.
Planet‑acquired transactions and non‑Worldline‑acquired transactions are not affected.
Rollback Plan:
Worldline has confirmed that rollback plans are in place for these activities. As this maintenance is fully external to Planet, rollback execution is owned and managed by Worldline.
Posted on May 12, 2026 - 14:30 UTC
Maintenance Reference: PSM‑554086
Maintenance Type: Third‑Party Acquirer Maintenance (Worldline)
Maintenance Schedule (as advised by Worldline): Worldline has confirmed the following maintenance activities across their production environment:
A. ACS BAT (GCP) – Production
Change Ref: CHG0033165
Start: 27 May 2026 – 10:00 BST
End: 27 May 2026 – 14:00 BST
B. ACS IIS & Authorisation Servers (GCP) – Production
Change Ref: CHG0033171
Start: 26 May 2026 – 14:00 BST
End: 26 May 2026 – 18:00 BST
C. ACS SQL (GCP) – Production
Change Ref: CHG0033173
Start: 25 May 2026 – 23:30 BST
End: 26 May 2026 – 02:00 BST
Downtime and Impact:
Worldline has advised that brief service interruptions may occur during the maintenance windows listed above.
In the event of any unexpected issues, this maintenance may impact non‑Planet‑acquired transactions processed via Worldline only.
Planet‑acquired transactions and non‑Worldline‑acquired transactions are not affected.
Rollback Plan:
Worldline has confirmed that rollback plans are in place for these activities. As this maintenance is fully external to Planet, rollback execution is owned and managed by Worldline.
Posted on May 12, 2026 - 14:30 UTC
Maintenance Notification | PSM-561341 | Planet Card‑Present Gateway | LATAM May 26, 2026 07:00-10:00 UTC
Region: LATAM
Maintenance Reference: PSM-561341
Service: Planet Card‑Present Gateway
Maintenance Type: Application Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561341, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 19, 2026 - 14:12 UTC
Maintenance Reference: PSM-561341
Service: Planet Card‑Present Gateway
Maintenance Type: Application Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561341, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 19, 2026 - 14:12 UTC
Maintenance Notification | PSM-560229 | Planet Card‑Present Gateway | Canada May 26, 2026 07:00-10:00 UTC
Region: Canada
Maintenance Reference: PSM-560229
Service: Planet Card‑Present Gateway
Maintenance Type: Application Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-560229, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 19, 2026 - 14:05 UTC
Maintenance Reference: PSM-560229
Service: Planet Card‑Present Gateway
Maintenance Type: Application Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-560229, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 19, 2026 - 14:05 UTC
Maintenance Notification | PSM-561376 | Planet Card‑Present Gateway | USA May 26, 2026 09:00-12:00 UTC
Region: USA
Maintenance Reference: PSM-561376
Service: Planet Card‑Present Gateway
Maintenance Type: Application Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561376, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 19, 2026 - 14:08 UTC
Maintenance Reference: PSM-561376
Service: Planet Card‑Present Gateway
Maintenance Type: Application Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561376, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 19, 2026 - 14:08 UTC
Maintenance Notification | PSM-561997 | Planet Card-Present Gateway Application Maintenance May 26, 2026 22:00 - May 27, 2026 05:00 UTC
Maintenance Reference: PSM-561997
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561997, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 20, 2026 - 13:47 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561997, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 20, 2026 - 13:47 UTC
Maintenance Notification | PSM-561863 | Planet Card-Present Gateway Application Maintenance May 26, 2026 22:00 - May 27, 2026 05:00 UTC
Maintenance Reference: PSM-561863
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561863, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 20, 2026 - 14:57 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561863, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 20, 2026 - 14:57 UTC
Maintenance Notification | PSM-560513 | Planet Card-Present Gateway Application Maintenance May 27, 2026 05:00-06:00 UTC
Maintenance Reference: PSM-560513
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-560513, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 20, 2026 - 14:04 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-560513, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 20, 2026 - 14:04 UTC
Maintenance Notification | PSM-561875 | Planet Gateways Application Maintenance May 27, 2026 22:00 - May 28, 2026 05:00 UTC
Maintenance Reference: PSM-561875
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561875, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 20, 2026 - 13:45 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561875, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 20, 2026 - 13:45 UTC
Maintenance Notification | PSM-561900 | Planet Card-Present Gateway Application Maintenance May 27, 2026 22:00-23:00 UTC
Maintenance Reference: PSM-561900
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561900, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 20, 2026 - 14:00 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-561900, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 20, 2026 - 14:00 UTC
Maintenance Notification | PSM‑548996 | 3CReports (3cportal.com) Maintenance Update May 28, 2026 05:00-05:30 UTC
Region: Global
Maintenance Reference: PSM‑548996
Maintenance Type: Application Server Maintenance
Systems Impacted: 3CReports (3cportal.com)
Downtime and Impact:
3CReports will be unavailable during the maintenance window starting at 05:00 UTC for approximately thirty minutes. During this time, customers will not be able to access, view, or download reports from 3cportal.com.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be resolved, rollback plans are in place to restore the previous version of the application and ensure service stability.
Posted on May 18, 2026 - 09:06 UTC
Maintenance Reference: PSM‑548996
Maintenance Type: Application Server Maintenance
Systems Impacted: 3CReports (3cportal.com)
Downtime and Impact:
3CReports will be unavailable during the maintenance window starting at 05:00 UTC for approximately thirty minutes. During this time, customers will not be able to access, view, or download reports from 3cportal.com.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be resolved, rollback plans are in place to restore the previous version of the application and ensure service stability.
Posted on May 18, 2026 - 09:06 UTC
Maintenance Notification | PSM-562889 | Planet Card-Present Gateway Application Maintenance May 31, 2026 22:00 - Jun 1, 2026 05:00 UTC
Maintenance Reference: PSM-562889
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-562889, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 21, 2026 - 13:58 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-562889, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 21, 2026 - 13:58 UTC
Maintenance Notification | PSM-562860 | Planet Card-Present Gateway Application Maintenance May 31, 2026 22:00 - Jun 1, 2026 05:00 UTC
Maintenance Reference: PSM-562860
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-562860, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 21, 2026 - 13:56 UTC
Service: Planet Card‑Present Gateway
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-562860, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Posted on May 21, 2026 - 13:56 UTC
Maintenance Notification | PSM-563097 | Planet Card-Present Gateway Application Maintenance - The Americas Jun 2, 2026 07:00-10:00 UTC
Update -
Dear Valued Customer,
We would like to inform you that the previously communicated maintenance under reference PSM‑563097 has been rescheduled.
The maintenance will now take place on 2 June 2026 on the same timings.
There is no change to the scope or expected impact:
No downtime or customer impact is anticipated
This remains an online maintenance activity with appropriate resiliency in place
All other details remain unchanged, and the maintenance continues to apply only to the originally notified subset of customers.
Kind regards,
Your Planet Team
May 21, 2026 - 14:56 UTC
We would like to inform you that the previously communicated maintenance under reference PSM‑563097 has been rescheduled.
The maintenance will now take place on 2 June 2026 on the same timings.
There is no change to the scope or expected impact:
No downtime or customer impact is anticipated
This remains an online maintenance activity with appropriate resiliency in place
All other details remain unchanged, and the maintenance continues to apply only to the originally notified subset of customers.
Kind regards,
Your Planet Team
May 21, 2026 - 14:56 UTC
Scheduled -
Region: The Americas
Maintenance Reference: PSM-563097
Service: Planet Card‑Present Gateway - The Americas
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-563097, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 21, 2026 - 14:45 UTC
Maintenance Reference: PSM-563097
Service: Planet Card‑Present Gateway - The Americas
Maintenance Type: Application Server Maintenance
Downtime and Impact:
No downtime or customer impact is expected. This is an online maintenance activity with appropriate resiliency in place.
This maintenance applies to a subset of customers only. If you have not received an email notification from the Planet Status Page referencing PSM-563097, your services are not expected to be affected.
Rollback Plan:
In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
May 21, 2026 - 14:45 UTC
Maintenance Notification | PSM-557485 & PSM-557488 | MAS Version Release | 03 June Jun 3, 2026 09:00-11:00 UTC
Region: Global.
Maintenance Reference: PSM-557485
Maintenance Start: Wednesday, 03 June 2026 | 11:00 CEST
Maintenance End: Wednesday, 03 June 2026 | 12:00 CEST
Maintenance Reference: PSM-557488
Maintenance Start: Wednesday, 03 June 2026| 12:00 CEST
Maintenance End: Wednesday, 03 June 2026| 13:00 CEST
Duration: 2 hours.
Maintenance Type: MAS Version Release.
Systems Impacted: MAS MWEB/PWEB System.
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on May 19, 2026 - 13:50 UTC
Maintenance Reference: PSM-557485
Maintenance Start: Wednesday, 03 June 2026 | 11:00 CEST
Maintenance End: Wednesday, 03 June 2026 | 12:00 CEST
Maintenance Reference: PSM-557488
Maintenance Start: Wednesday, 03 June 2026| 12:00 CEST
Maintenance End: Wednesday, 03 June 2026| 13:00 CEST
Duration: 2 hours.
Maintenance Type: MAS Version Release.
Systems Impacted: MAS MWEB/PWEB System.
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on May 19, 2026 - 13:50 UTC