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All Systems Operational

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This page provides real‑time updates on the status of Planet’s transaction‑processing services, including any active incidents or disruptions.

Planet Card Present Gateway - Face to Face / In Person Payments Operational
Planet Card Present Gateway - EMEA Operational
Planet Card Present Gateway - The Americas Operational
Payment Gateway DCC Operational
Payment Gateway Tokenisation Operational
Cluster 000048 Operational
Cluster 000050 Operational
Cluster 000051 Operational
Cluster 000052 Operational
Cluster 000053 Operational
Cluster 000054 Operational
Cluster 000055 Operational
Cluster 000056 Operational
Cluster 000057 Operational
Cluster 000058 Operational
Cluster 000059 Operational
Cluster 000060 Operational
Cluster 000061 Operational
Cluster 000062 Operational
Cluster 000063 Operational
Cluster 000064 Operational
Cluster 000065 Operational
Cluster 000066 Operational
Cluster 000067 Operational
Cluster 000069 Operational
Cluster 000072 Operational
Cluster 000073 Operational
Cluster 000074 Operational
Cluster 000075 Operational
Cluster 000077 Operational
Cluster 000078 Operational
Cluster 000079 Operational
Cluster 000080 Operational
Cluster 000081 Operational
Cluster 000082 Operational
Cluster 000083 Operational
Cluster 000084 Operational
Cluster 000085 Operational
Cluster 000086 Operational
Cluster 000087 Operational
Cluster 000088 Operational
Cluster 000089 Operational
Cluster 000090 Operational
Cluster 000091 Operational
Cluster 000092 Operational
Cluster 000093 Operational
Cluster 200163 Operational
Cluster 200164 Operational
Cluster 274902 Operational
Cluster 300009 Operational
Cluster 300019 Operational
Cluster 600001 Operational
Cluster 900067 Operational
Cluster 900069 Operational
Cluster 900070 Operational
Cluster 900073 Operational
Cluster 900075 Operational
Cluster 900076 Operational
Cluster 900077 Operational
Cluster 900078 Operational
Cluster 900393 Operational
Cluster 900394 Operational
Planet eCommerce Gateway - Digital / Web Payments Operational
Payment Gateway Web2Pay General Operational
Payment Gateway Web2Pay US Operational
Payment Gateway Web2Pay WB Operational
Pay by link - iLink Operational
3D Secure (3DS) Operational
Planet Acquiring Services / PHOST System Operational
Planet Acquiring / PHOST- All regions Operational
Planet Acquiring / PHOST - Europe Operational
Planet Acquiring / PHOST- UAE, India, and the Middle East Operational
Planet Acquiring / PHOST - USA and Canada Operational
Planet Acquiring / PHOST - South America Operational
Planet Acquiring / PHOST - Hong Kong Operational
Planet Acquiring / PHOST - Asia Pacific Operational
Planet Acquiring / PHOST - RD Operational
Planet Acquiring / PHOST - Brazil Operational
Planet Reporting Portal Operational
Portal - 3C Portal Operational
Merchant Accounting System - MAS Portal - MWEB Operational
Merchant Accounting System - MAS Portal - PWEB FIFP Operational
Planet Tax Free Issuing Solutions Operational
Planet Tax Free - Europe Operational
Planet Tax Free – Middle East Operational
Planet Tax-Free Refund Services/Solutions Operational
France - PABLO Operational
Italy - OTELLO Operational
Czech Digital Validation Operational
Spain - DIVA Operational
Portugal - CIVA Operational
Refund Kiosks Operational
Third-Party Services Operational
Network Service Providers Operational
Third-Party Acquirers / Payment Processors Operational
Card Schemes & Networks Operational
Cloud Hosting Providers Operational
Protel PMS Solutions Operational
protel Cloud Solutions | Europe, North America Operational
protel Cloud Solutions | Australia, Asia Operational
protel Cloud Solutions | Africa Operational
protel Air Operational
protel WBE - Web Booking Engine Operational
protel IDS Interface Operational
protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other interfaces to local systems Operational
protel Cloud Center Services Operational
PCI-DSS Environment Operational
protel Air System Data Operational
Identity and Access Management (IAM) Operational
TSE component for German fiscal compliance Operational
protelAir elastic searchbar Operational
openAPI Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors Operational
protel OnPrem (SPE/MPE) Operational
protel Knowledge Management content (customer portal) Operational
protel Customer Support Portal Operational
protel Support - Telephone Availability Operational
protel Online Help Operational
HotSoft PMS Solutions Operational
HotSoft Hosted Cloud Services Operational
Rate Manager Operational
Gift Card Manager Operational
Hotsoft/Planet Tokenizer Operational
Booking Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 4, 2026

No incidents reported today.

Feb 3, 2026
Test Incident – No Impact | Planet Tax-Free Issuing | PSM-XXXXX9
Resolved - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Service relating to this incident has been restored, and transaction processing for the affected services is currently operating as expected.

Affected services: Planet Tax-Free Issuing – Delays in Voucher Generation
Feb 3, 14:41 UTC
Identified - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

The issue referenced in our previous update is still ongoing.

Work is progressing to restore service, and a further update will be provided within the next 30 minutes or sooner.
Feb 3, 14:28 UTC
Investigating - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Our monitoring systems have detected performance degradation that may affect transaction processing.

Affected services: Planet Tax-Free Issuing – Delays in Voucher Generation

We are actively investigating and will provide an update within the next 30 minutes or sooner.
Feb 3, 14:15 UTC
Feb 2, 2026
Test Incident – No Impact | Payment Gateway Web2Pay US | PSM-XXXXX8
Resolved - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Service relating to this incident has been restored, and transaction processing for the affected services is currently operating as expected.

Affected services: Payment Gateway Web2Pay US – Transaction Time-outs Observed
Feb 2, 14:19 UTC
Identified - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

The issue referenced in our previous update is still ongoing.

Work is progressing to restore service, and a further update will be provided within the next 30 minutes or sooner.
Feb 2, 14:11 UTC
Investigating - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Our monitoring systems have detected performance degradation that may affect transaction processing.

Affected services: Payment Gateway Web2Pay US – Transaction Time-outs Observed

We are actively investigating and will provide an update within the next 30 minutes or sooner.
Feb 2, 13:58 UTC
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Test Incident – No Impact | Planet Card Present Gateway – EMEA | PSM-XXXXX7
Resolved - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Service relating to this incident has been restored, and transaction processing for the affected services is currently operating as expected.

Affected services: Planet Card Present Gateway – EMEA – Increased Rejection Rate Observed
Jan 29, 14:42 UTC
Identified - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

The issue referenced in our previous update is still ongoing.

Work is progressing to restore service, and a further update will be provided within the next 30 minutes or sooner.
Jan 29, 14:29 UTC
Investigating - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Our monitoring systems have detected performance degradation that may affect transaction processing.

Affected services: Planet Card Present Gateway – EMEA Region – Increased Rejection Rate Observed

We are actively investigating and will provide an update within the next 30 minutes or sooner.
Jan 29, 14:13 UTC
Jan 28, 2026
Test Incident – No Impact | Planet Card Present Gateway - The Americas | PSM-XXXXX6
Resolved - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Service relating to this incident has been restored, and transaction processing for the affected services is currently operating as expected.

Affected services: Planet Card Present Gateway - The Americas – Increased Rejection Rate Observed
Jan 28, 15:42 UTC
Identified - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

The issue referenced in our previous update is still ongoing.

Work is progressing to restore service, and a further update will be provided within the next 30 minutes or sooner.
Jan 28, 15:31 UTC
Investigating - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Our monitoring systems have detected performance degradation that may affect transaction processing.

Affected services: Planet Card Present Gateway - The Americas – Increased Rejection Rate Observed

We are actively investigating and will provide an update within the next 30 minutes or sooner.
Jan 28, 15:09 UTC
Jan 27, 2026
Test Incident – No Impact | Planet Tax-Free | PSM-XXXXX5
Resolved - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Service relating to this incident has been restored, and transaction processing for the affected services is currently operating as expected.

Affected services: Planet Tax-Free Issuing – Unable to Generate Vouchers
Jan 27, 14:41 UTC
Identified - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

The issue referenced in our previous update is still ongoing.

Work is progressing to restore service, and a further update will be provided within the next 30 minutes or sooner.
Jan 27, 14:29 UTC
Investigating - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Our monitoring systems have detected performance degradation that may affect transaction processing for the services listed.

Affected services: Planet Tax-Free Issuing – Unable to Generate Vouchers

We are actively investigating and will provide an update within the next 30 minutes or sooner.
Jan 27, 14:09 UTC
Jan 26, 2026
TEST Incident – No Impact | Planet Acquiring / PHOST - South America | PSM-XXXXX4
Resolved - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Service relating to this incident has been restored, and transaction processing for the affected services is currently operating as expected.

Affected services: Planet Acquiring / PHOST – South America – Transaction Time-Outs Observed
Observed
Jan 26, 14:41 UTC
Identified - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

The issue referenced in our previous update is still ongoing.

Work is progressing to restore service, and a further update will be provided within the next 30 minutes or sooner.
Jan 26, 14:30 UTC
Investigating - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Our monitoring systems have detected performance degradation that may affect transaction processing.

Affected services: Planet Acquiring / PHOST – South America – Transaction Time-Outs Observed

We are actively investigating and will provide an update as soon as possible.
Jan 26, 14:13 UTC
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Test Incident – No Impact | Web2Pay | PSM-XXXXX3
Resolved - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Service relating to this incident has been restored, and transaction processing for the affected services is currently operating as expected.

Incident Start: 23 January 2026, 12:05 CET
Incident End: 23 January 2026, 12:37 CET

Affected services: Planet eCommerce Gateway – Web2Pay Service
Jan 23, 11:40 UTC
Identified - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

The issue referenced in our previous update is still ongoing.

Work is progressing to restore full service, and a further update will be provided within the next 30 minutes or sooner.
Jan 23, 11:30 UTC
Investigating - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Our monitoring systems have detected performance degradation that may affect transaction processing.

Incident Start: 23 January 2026, 12:05 CET

Affected services: Planet eCommerce Gateway – Web2Pay Service

We are actively investigating and will provide an update as soon as possible.
Jan 23, 11:10 UTC
Jan 22, 2026
Test Incident – No Impact | Service Disruption | PSM-XXXXX2
Resolved - // NOTE - This is a Status Page Test Incident and there is no actual impact. //​

​

Service relating to this incident has been restored, and issuing services are currently operating as
expected.​​

Incident Start: 22 January 2026, 12:02 CET​
Incident End: 22 January 2026, 12:33 CET​​

Affected services: Planet Tax-Free Issuing Service​​

We will continue to monitor the services closely following resolution of this incident to ensure
ongoing stability.​​

We apologise for any inconvenience caused and thank you for your patience.
Jan 22, 11:37 UTC
Identified - // NOTE - This is a Status Page Test Incident and there is no actual impact. //​
​

The issue referenced in our previous update is still ongoing.​​

Incident Start: 22 January 2026, 12:02 CET​​

Affected services: Planet Tax-Free Issuing Service​​

Impact: The issuing service is currently offline.​​

Backup Solution: Please use manual forms or offline solutions wherever possible, in accordance with country
regulations. ​​

Spain & Portugal locations have no manual form or offline solutions. In these countries forms can be issued when
the Planet platform is back online. ​​

Work is progressing to restore full service, and a further update will be provided within the next 30 minutes or
sooner.
Jan 22, 11:20 UTC
Investigating - // NOTE - This is a Status Page Test Incident and there is no actual impact. //​

​

Our monitoring systems have detected performance degradation that may affect the services listed
below.​
​

Incident Start: 22 January 2026, 12:02 CET​
​

Affected services: Planet Tax-Free Issuing Service​
​

We are actively investigating and will provide an update within the next 30 minutes or sooner.
Jan 22, 11:10 UTC
Jan 21, 2026
Test Incident – No Impact | Service Disruption | PSM-XXXXXX
Resolved - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Service relating to this incident has been restored, and transaction processing for the affected services is currently operating as expected.

Incident Start: 21 January 2026, 15:04 CET
Incident End: 21 January 2026, 15:39 CET

Affected services: Planet Gateways (Card‑Present and eCommerce) and DCC Transactions

Impact: Intermittent Transaction timeouts have been observed across Gateway and DCC services

We will continue to monitor the services closely following resolution of this incident to ensure ongoing stability.

We apologise for any inconvenience caused and thank you for your patience.
Jan 21, 14:45 UTC
Identified - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

The issue referenced in our previous update is still ongoing.

Incident start: 21 January 2026, 15:04 CET

Affected services (Updated): Planet Gateways (Card‑Present and eCommerce) and DCC Transactions

Impact: Intermittent Transaction timeouts have been observed across Gateway and DCC services

Work is progressing to restore full service, and a further update will be provided within the next 30 minutes or sooner.
Jan 21, 14:30 UTC
Investigating - // NOTE - This is a Status Page Test Incident and there is no actual impact. //

Our monitoring systems have detected performance degradation that may affect transaction processing.

Incident start: 21 January 2026, 15:04 CET

Affected services: Planet Gateways (Card‑Present and eCommerce)

We are actively investigating and will provide an update within the next 30 minutes or sooner.
Jan 21, 14:05 UTC
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