Update - The issue continues to be investigated in collaboration with the third‑party acquirer.
Apr 21, 2026 - 08:34 UTC
Apr 21, 2026 - 08:34 UTC
Update - The issue continues to be investigated in collaboration with the third‑party acquirer. We will provide further updates as more information becomes available.
Apr 21, 2026 - 07:59 UTC
Apr 21, 2026 - 07:59 UTC
Update - The disruption affecting Mastercard payments via third‑party acquirer Elavon is still ongoing. We continue to investigate and will provide further updates as they become available.
Apr 21, 2026 - 07:36 UTC
Apr 21, 2026 - 07:36 UTC
Investigating - Mastercard payments processed via third‑party acquirer Elavon are currently experiencing disruption. We are monitoring the situation and will provide updates as available.
Apr 21, 2026 - 07:13 UTC
Apr 21, 2026 - 07:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 2026 - 08:00 UTC
Apr 21, 2026 - 08:00 UTC
Scheduled - Region:
Global.
Duration:
2 hours.
Maintenance Type:
MAS PCI Compliance Remediation
Systems Impacted:
PWEB System.
Downtime and Impact:
The PWEB Portal may be unavailable whilst the maintenance activity is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Apr 21, 2026 08:00-10:00 UTC
Global.
Duration:
2 hours.
Maintenance Type:
MAS PCI Compliance Remediation
Systems Impacted:
PWEB System.
Downtime and Impact:
The PWEB Portal may be unavailable whilst the maintenance activity is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Apr 21, 2026 08:00-10:00 UTC
About This Site
This page provides real‑time updates on the status of Planet’s transaction‑processing services, including any active incidents or disruptions.
Planet Gateway - Card Present
Operational
Planet Card Present Gateway - EMEA
Operational
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Payment Gateway DCC
Operational
Payment Gateway Tokenisation
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Cluster 000101
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Cluster 200163
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Cluster 200164
Operational
Cluster 262236
Operational
Cluster 274902
Operational
Cluster 300009
Operational
Cluster 300019
Operational
Cluster 600001
Operational
Cluster 900067
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Cluster 900069
Operational
Cluster 900070
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Cluster 900073
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Cluster 900075
Operational
Cluster 900076
Operational
Cluster 900077
Operational
Cluster 900078
Operational
Cluster 900095
Operational
Cluster 900393
Operational
Cluster 900394
Operational
Cluster 987653
Operational
Cluster 275563
Operational
Cluster 281176
Operational
Cluster 000095
Operational
Cluster 000076
Operational
Cluster 000103
Operational
Cluster 000031
Operational
Cluster 000096
Operational
Cluster 000094
Operational
Planet eCommerce Gateway - Digital / Web Payments
Operational
Payment Gateway Web2Pay General
Operational
Payment Gateway Web2Pay US
Operational
Payment Gateway Web2Pay WB
Operational
Pay by link - iLink
Operational
3D Secure (3DS)
Operational
Planet Acquiring Services / Host System
Operational
Planet Acquiring Host - All regions
Operational
Planet Acquiring Host - Europe
Operational
Planet Acquiring Host - UAE, India, and the Middle East
Operational
Planet Acquiring Host - USA and Canada
Operational
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Operational
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Operational
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Operational
Planet Acquiring Host - RD
Operational
Planet Acquiring Host - Brazil
Operational
Planet Reporting Portal
Under Maintenance
Portal - 3C Portal
Operational
Merchant Accounting System - MAS Portal - MWEB
Operational
Merchant Accounting System - MAS Portal - PWEB FIFP
Under Maintenance
MAS Portal - PWEB FIFP - Daily Planet Files
Operational
MAS Portal - PWEB FIFP - Report Files
Operational
Planet Tax Free Issuing Solutions
Operational
Planet Tax Free - Europe
Operational
Planet Tax Free - Middle East
Operational
Planet Tax-Free Refund Services/Solutions
Operational
France - PABLO
Operational
Italy - OTELLO
Operational
Czech Digital Validation
Operational
Spain - DIVA
Operational
Portugal - CIVA
Operational
Refund Kiosks
Operational
Greece - myDATA
Operational
Datatrans
Operational
DataTrans Payment Gateway
Operational
DataTrans Payment Gateway (Planet-Acquired Customers)
Operational
PCI Proxy
Operational
Filter/Forward API
Operational
SecureFields.js
Operational
Vault API
Operational
3D Secure Authentication
Operational
Show API
Operational
Tokenization API
Operational
PCI Proxy dashboard
Operational
Third-Party Services
Degraded Performance
Network Service Providers
Operational
Third-Party Acquirers / Payment Processors
Degraded Performance
Card Schemes & Networks
Operational
Cloud Hosting Providers
Operational
PMS – Protel Cloud Solutions | Europe, North America
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other interfaces to local systems
Operational
Protel Cloud Center Services
Operational
PCI-DSS Environment
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
TSE component for German fiscal compliance
Operational
ProtelAir Elastic Searchbar
Operational
OpenAPI
Operational
PMS – Protel Cloud Solutions | Australia, Asia
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS – Protel Cloud Solutions | Africa
Operational
Protel Cloud PMS
Operational
Protel WBE - Web Booking Engine
Operational
Protel IDS Interface
Operational
Protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
Protel Cloud Center Services
Operational
Protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
ProtelAir Elastic Search Bar
Operational
OpenAPI
Operational
PMS – Protel Integrations
Operational
Protel.I/O services for Protel onPremise (SPE/MPE)
Operational
Protel.I/O services for Protel AIR
Operational
Protel.I/O services for individual 3rd-party vendors
Operational
PMS - Hotsoft Solutions
Operational
HotSoft Hosted Services
Operational
Rate Manager
Operational
Gift Card Manager
Operational
Hotsoft/Planet Tokenizer
Operational
Booking Engine
Operational
PMS – Protel Marseille DC
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notification | PSM-538896 | System Upgrades | 27/04/2026 07:00 CEST Apr 27, 2026 05:00-06:00 UTC
Region: Europe
Maintenance Reference: PSM‑538896
Maintenance Type: Application Maintenance
Duration: 60 minutes
Downtime and Impact: No downtime or customer impact is expected. This is an online maintenance activity with redundancy in place.
This maintenance applies only to a subset of customers. If you did not receive an email notification from the Planet Status Page, your services are not affected.
Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Kind Regards,
Your Planet Team
Posted on Apr 20, 2026 - 11:26 UTC
Maintenance Reference: PSM‑538896
Maintenance Type: Application Maintenance
Duration: 60 minutes
Downtime and Impact: No downtime or customer impact is expected. This is an online maintenance activity with redundancy in place.
This maintenance applies only to a subset of customers. If you did not receive an email notification from the Planet Status Page, your services are not affected.
Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to ensure the continued stability and integrity of the platform.
Kind Regards,
Your Planet Team
Posted on Apr 20, 2026 - 11:26 UTC
Maintenance Notification | PSM‑527618 | Third-Party Acquirer Maintenance (Worldline) Apr 27, 2026 23:30 - Apr 28, 2026 01:30 UTC
Region: Europe
Maintenance Reference: PSM‑527618
Maintenance Type: Third‑Party Acquirer Maintenance (Worldline)
Maintenance Schedule (as advised by Worldline): Worldline has shared the following maintenance activities across their production environment:
ACS SQL (GCP): 27 April 2026, 23:30 – 28 April 2026, 02:00 (UTC)
ACS IIS and Authorisation Servers (GCP): 28 April 2026, 14:00 – 18:00 (UTC)
ACS BAT (GCP): 29 April 2026, 10:00 – 14:00 (UTC)
Downtime and Impact: Worldline has advised that no impact is expected from these activities.
In the event of any unexpected issues, this maintenance may impact Non‑Planet Acquired Transactions processed via Worldline only.
Planet‑acquired transactions and other non Worldline acquired transactions are not affected.
Rollback Plan: Worldline has confirmed that a rollback plan is in place for these activities. As this maintenance is fully external to Planet, rollback execution is owned and managed by Worldline.
Kind regards,
Your Planet Team
Posted on Apr 20, 2026 - 13:40 UTC
Maintenance Reference: PSM‑527618
Maintenance Type: Third‑Party Acquirer Maintenance (Worldline)
Maintenance Schedule (as advised by Worldline): Worldline has shared the following maintenance activities across their production environment:
ACS SQL (GCP): 27 April 2026, 23:30 – 28 April 2026, 02:00 (UTC)
ACS IIS and Authorisation Servers (GCP): 28 April 2026, 14:00 – 18:00 (UTC)
ACS BAT (GCP): 29 April 2026, 10:00 – 14:00 (UTC)
Downtime and Impact: Worldline has advised that no impact is expected from these activities.
In the event of any unexpected issues, this maintenance may impact Non‑Planet Acquired Transactions processed via Worldline only.
Planet‑acquired transactions and other non Worldline acquired transactions are not affected.
Rollback Plan: Worldline has confirmed that a rollback plan is in place for these activities. As this maintenance is fully external to Planet, rollback execution is owned and managed by Worldline.
Kind regards,
Your Planet Team
Posted on Apr 20, 2026 - 13:40 UTC
Maintenance Notification | PCI Compliance | PSM-520978 | 29 April 07:00 CEST Apr 29, 2026 07:00-09:00 UTC
Maintenance Type:
PCI Compliance.
Systems Impacted:
Planet Online eCommerce Payment Gateway (Web2Pay).
Downtime and Impact:
There is no expected downtime for this maintenance.
Planet Teams will proactively review and monitor event logs throughout the maintenance window to ensure continued stability.
Rollback Plan:
If required, the enforcement setting will be reverted to Transparent mode and previous configuration values will be restored.
If necessary, the configuration will be restored using the previously captured PLC backup file.
Kind Regards,
Your Planet Team.
Posted on Apr 14, 2026 - 14:14 UTC
PCI Compliance.
Systems Impacted:
Planet Online eCommerce Payment Gateway (Web2Pay).
Downtime and Impact:
There is no expected downtime for this maintenance.
Planet Teams will proactively review and monitor event logs throughout the maintenance window to ensure continued stability.
Rollback Plan:
If required, the enforcement setting will be reverted to Transparent mode and previous configuration values will be restored.
If necessary, the configuration will be restored using the previously captured PLC backup file.
Kind Regards,
Your Planet Team.
Posted on Apr 14, 2026 - 14:14 UTC
Maintenance Notification | PSM-518238 & PSM-518242 | MAS Version Release | 29 April 2026 | 13:00 CEST Apr 29, 2026 13:00-15:00 UTC
Region:
Global.
Maintenance Reference: PSM-518238
Maintenance Start: Wednesday, 29 April 2026 | 13:00 CEST
Maintenance End: Wednesday, 29 April 2026 | 14:00 CEST
Maintenance Reference: PSM-518242
Maintenance Start: Wednesday, 29 April 2026 | 14:00 CEST
Maintenance End: Wednesday, 29 April 2026 | 15:00 CEST
Duration:
2 hours.
Maintenance Type:
MAS Version Release.
Systems Impacted:
PWEB System.
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Kind Regards,
Your Planet Team
Posted on Apr 13, 2026 - 14:41 UTC
Global.
Maintenance Reference: PSM-518238
Maintenance Start: Wednesday, 29 April 2026 | 13:00 CEST
Maintenance End: Wednesday, 29 April 2026 | 14:00 CEST
Maintenance Reference: PSM-518242
Maintenance Start: Wednesday, 29 April 2026 | 14:00 CEST
Maintenance End: Wednesday, 29 April 2026 | 15:00 CEST
Duration:
2 hours.
Maintenance Type:
MAS Version Release.
Systems Impacted:
PWEB System.
Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.
Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Kind Regards,
Your Planet Team
Posted on Apr 13, 2026 - 14:41 UTC