All Systems Operational
About This Site
This page provides real‑time updates on the status of Planet’s transaction‑processing services, including any active incidents or disruptions.
Planet Gateway - Card Present
Operational
Planet Card Present Gateway - EMEA
Operational
Planet Card Present Gateway - The Americas
Operational
Payment Gateway DCC
Operational
Payment Gateway Tokenisation
Operational
Cluster 000048
Operational
Cluster 000050
Operational
Cluster 000051
Operational
Cluster 000052
Operational
Cluster 000053
Operational
Cluster 000054
Operational
Cluster 000055
Operational
Cluster 000056
Operational
Cluster 000057
Operational
Cluster 000058
Operational
Cluster 000059
Operational
Cluster 000060
Operational
Cluster 000061
Operational
Cluster 000062
Operational
Cluster 000063
Operational
Cluster 000064
Operational
Cluster 000065
Operational
Cluster 000066
Operational
Cluster 000067
Operational
Cluster 000069
Operational
Cluster 000072
Operational
Cluster 000073
Operational
Cluster 000074
Operational
Cluster 000075
Operational
Cluster 000077
Operational
Cluster 000078
Operational
Cluster 000079
Operational
Cluster 000080
Operational
Cluster 000081
Operational
Cluster 000082
Operational
Cluster 000083
Operational
Cluster 000084
Operational
Cluster 000085
Operational
Cluster 000086
Operational
Cluster 000087
Operational
Cluster 000088
Operational
Cluster 000089
Operational
Cluster 000090
Operational
Cluster 000091
Operational
Cluster 000092
Operational
Cluster 000093
Operational
Cluster 000101
Operational
Cluster 000102
Operational
Cluster 200163
Operational
Cluster 200164
Operational
Cluster 274902
Operational
Cluster 300009
Operational
Cluster 300019
Operational
Cluster 600001
Operational
Cluster 900067
Operational
Cluster 900069
Operational
Cluster 900070
Operational
Cluster 900073
Operational
Cluster 900075
Operational
Cluster 900076
Operational
Cluster 900077
Operational
Cluster 900078
Operational
Cluster 900095
Operational
Cluster 900393
Operational
Cluster 900394
Operational
Cluster 987653
Operational
Planet eCommerce Gateway - Digital / Web Payments
Operational
Payment Gateway Web2Pay General
Operational
Payment Gateway Web2Pay US
Operational
Payment Gateway Web2Pay WB
Operational
Pay by link - iLink
Operational
3D Secure (3DS)
Operational
Planet Acquiring Services Host System
Operational
Planet Acquiring Host - All regions
Operational
Planet Acquiring Host - Europe
Operational
Planet Acquiring Host - UAE, India, and the Middle East
Operational
Planet Acquiring Host - USA and Canada
Operational
Planet Acquiring Host - South America
Operational
Planet Acquiring Host - Hong Kong
Operational
Planet Acquiring Host - Asia Pacific
Operational
Planet Acquiring Host - RD
Operational
Planet Acquiring Host - Brazil
Operational
Planet Reporting Portal
Operational
Portal - 3C Portal
Operational
Merchant Accounting System - MAS Portal - MWEB
Operational
Merchant Accounting System - MAS Portal - PWEB FIFP
Operational
MAS Portal - PWEB FIFP - Daily Planet Files
Operational
MAS Portal - PWEB FIFP - Report Files
Operational
Planet Tax Free Issuing Solutions
Operational
Planet Tax Free - Europe
Operational
Planet Tax Free - Middle East
Operational
Planet Tax-Free Refund Services/Solutions
Operational
France - PABLO
Operational
Italy - OTELLO
Operational
Czech Digital Validation
Operational
Spain - DIVA
Operational
Portugal - CIVA
Operational
Refund Kiosks
Operational
Greece - myDATA
Operational
Datatrans
Operational
DataTrans Payment Gateway
Operational
DataTrans Payment Gateway (Planet-Acquired Customers)
Operational
PCI Proxy
Operational
Filter/Forward API
Operational
SecureFields.js
Operational
Vault API
Operational
3D Secure Authentication
Operational
Show API
Operational
Tokenization API
Operational
PCI Proxy dashboard
Operational
Third-Party Services
Operational
Network Service Providers
Operational
Third-Party Acquirers / Payment Processors
Operational
Card Schemes & Networks
Operational
Cloud Hosting Providers
Operational
PMS – Protel Cloud Solutions | Europe, North America
Operational
protel Cloud PMS
Operational
protel WBE - Web Booking Engine
Operational
protel IDS Interface
Operational
protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other interfaces to local systems
Operational
protel Cloud Center Services
Operational
PCI-DSS Environment
Operational
protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
TSE component for German fiscal compliance
Operational
protelAir elastic searchbar
Operational
openAPI
Operational
PMS – Protel Cloud Solutions | Australia, Asia
Operational
protel Cloud PMS
Operational
protel WBE - Web Booking Engine
Operational
protel IDS Interface
Operational
protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
protel Cloud Center Services
Operational
protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
protelAir elastic search bar
Operational
openAPI
Operational
PMS – Protel Cloud Solutions | Africa
Operational
protel Cloud PMS
Operational
protel WBE - Web Booking Engine
Operational
protel IDS Interface
Operational
protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
protel Cloud Center Services
Operational
protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
protelAir elastic search bar
Operational
openAPI
Operational
PMS – Protel Integrations
Operational
protel.I/O services for protel onPremise (SPE/MPE)
Operational
protel.I/O services for protel AIR
Operational
protel.I/O services for individual 3rd party vendors
Operational
PMS - Hotsoft Solutions
Operational
HotSoft Hosted Services
Operational
Rate Manager
Operational
Gift Card Manager
Operational
Hotsoft/Planet Tokenizer
Operational
Booking Engine
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Informational Notice | External Scheme Maintenance | 15 March 2026 | 03:30 GMT Mar 15, 2026 03:30-06:30 UTC
Region:
Global.
Maintenance Type:
External Mastercard Scheme Maintenance.
Systems Impacted:
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency).
No other Planet systems or services are impacted.
Downtime and Impact:
No downtime is expected. However, Mastercard has indicated that clearing and reconciliation file delivery may experience delays of approximately 3–6 hours. Any inbound files affected during the maintenance window will be processed on the next scheduled clearing day.
Rollback Plan:
This maintenance is being performed by Mastercard. Any rollback or recovery actions will follow Mastercard’s own operational procedures.
Posted on Mar 15, 2026 - 03:30 UTC
Global.
Maintenance Type:
External Mastercard Scheme Maintenance.
Systems Impacted:
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency).
No other Planet systems or services are impacted.
Downtime and Impact:
No downtime is expected. However, Mastercard has indicated that clearing and reconciliation file delivery may experience delays of approximately 3–6 hours. Any inbound files affected during the maintenance window will be processed on the next scheduled clearing day.
Rollback Plan:
This maintenance is being performed by Mastercard. Any rollback or recovery actions will follow Mastercard’s own operational procedures.
Posted on Mar 15, 2026 - 03:30 UTC
Maintenance Notification | PSM-511505 | Third Party Network Failover | 16 March 2026 | 03:00 GMT Mar 16, 2026 03:00-04:00 UTC
Region:
Global.
Maintenance Type:
Third Party Network Failover.
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
Downtime and Impact:
There is no expected downtime or impact.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 11, 2026 - 12:59 UTC
Global.
Maintenance Type:
Third Party Network Failover.
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
Downtime and Impact:
There is no expected downtime or impact.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 11, 2026 - 12:59 UTC
Maintenance Notification | PSM-505451 | Planet Card-Present Gateway - Database update | 16 March 2026 | 22:00 GMT Mar 16, 2026 23:00 - Mar 17, 2026 02:00 UTC
Regions Impacted:
Global.
Scope:
This maintenance applies to a specific subset of customers. If you have not received a direct notification via email, this maintenance is not expected to impact your services.
Maintenance Type:
Database Maintenance.
Systems Impacted:
Planet Card-Present Gateway.
Downtime and Impact:
No impact is expected from this maintenance.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved immediately, we have rollback procedures in place to ensure the safety and stability of our platform.
Posted on Mar 11, 2026 - 12:12 UTC
Global.
Scope:
This maintenance applies to a specific subset of customers. If you have not received a direct notification via email, this maintenance is not expected to impact your services.
Maintenance Type:
Database Maintenance.
Systems Impacted:
Planet Card-Present Gateway.
Downtime and Impact:
No impact is expected from this maintenance.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved immediately, we have rollback procedures in place to ensure the safety and stability of our platform.
Posted on Mar 11, 2026 - 12:12 UTC
Maintenance Notification | PSM-507920 | Planet Acquiring Services Network Failover Maintenance | 19 March 2026 | 01:00 GMT Mar 19, 2026 01:00-01:30 UTC
Region:
Global.
Maintenance Type:
Planet Network Failback Maintenance.
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
Downtime and Impact:
Up to 30 minutes of downtime.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 11, 2026 - 13:01 UTC
Global.
Maintenance Type:
Planet Network Failback Maintenance.
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
Downtime and Impact:
Up to 30 minutes of downtime.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 11, 2026 - 13:01 UTC
Maintenance Notification | PSM-505440 | Planet Card-Present Gateway - Database update | 19 March 2026 | 04:00 EST Mar 19, 2026 09:00-11:00 UTC
Regions Impacted:
The Americas.
Scope:
This maintenance applies to a specific subset of customers. If you have not received a direct notification via email, this maintenance is not expected to impact your services.
Maintenance Type:
Database Maintenance
Systems Impacted:
Planet Card-Present Gateway
Downtime and Impact:
No impact is expected from this maintenance.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved immediately, we have rollback procedures in place to ensure the safety and stability of our platform.
Posted on Mar 11, 2026 - 12:23 UTC
The Americas.
Scope:
This maintenance applies to a specific subset of customers. If you have not received a direct notification via email, this maintenance is not expected to impact your services.
Maintenance Type:
Database Maintenance
Systems Impacted:
Planet Card-Present Gateway
Downtime and Impact:
No impact is expected from this maintenance.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved immediately, we have rollback procedures in place to ensure the safety and stability of our platform.
Posted on Mar 11, 2026 - 12:23 UTC
Maintenance Notification | PSM-501187 | Network Firewall Maintenance | 22 March 2026 | 03:00 GMT Mar 22, 2026 03:00-07:00 UTC
Region:
Global.
Maintenance Type:
Planet Network Firewall Maintenance.
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
Downtime and Impact:
There is no expected downtime or impact.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 11, 2026 - 13:03 UTC
Global.
Maintenance Type:
Planet Network Firewall Maintenance.
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
Downtime and Impact:
There is no expected downtime or impact.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 11, 2026 - 13:03 UTC
Maintenance Notification | PSM-511766 | Planet Acquiring Services Network Failback Maintenance | 26 March 2026 | 01:00 GMT Mar 26, 2026 01:00-01:30 UTC
Region:
Global.
Maintenance Type:
Planet Network Failback Maintenance.
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
Downtime and Impact:
Up to 30 minutes of downtime.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 11, 2026 - 13:04 UTC
Global.
Maintenance Type:
Planet Network Failback Maintenance.
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
Downtime and Impact:
Up to 30 minutes of downtime.
Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Posted on Mar 11, 2026 - 13:04 UTC
Informational Notice | External Scheme Maintenance | 27 March 2026 | 17:30 GMT Mar 27, 2026 17:30-21:30 UTC
Region:
Global.
Maintenance Type:
External Mastercard Scheme Maintenance.
Systems Impacted:
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency).
No other Planet systems or services are impacted.
Downtime and Impact:
No downtime is expected. However, Mastercard has indicated that clearing and reconciliation file delivery may experience delays of approximately 3–6 hours. Any inbound files affected during the maintenance window will be processed on the next scheduled clearing day.
Rollback Plan:
This maintenance is being performed by Mastercard. Any rollback or recovery actions will follow Mastercard’s own operational procedures.
Posted on Mar 13, 2026 - 12:03 UTC
Global.
Maintenance Type:
External Mastercard Scheme Maintenance.
Systems Impacted:
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency).
No other Planet systems or services are impacted.
Downtime and Impact:
No downtime is expected. However, Mastercard has indicated that clearing and reconciliation file delivery may experience delays of approximately 3–6 hours. Any inbound files affected during the maintenance window will be processed on the next scheduled clearing day.
Rollback Plan:
This maintenance is being performed by Mastercard. Any rollback or recovery actions will follow Mastercard’s own operational procedures.
Posted on Mar 13, 2026 - 12:03 UTC
Informational Notice | External Scheme Maintenance | 29 March 2026 | 18:30 GMT Mar 29, 2026 18:30-22:30 UTC
Region:
Global.
Maintenance Type:
External Mastercard Scheme Maintenance.
Systems Impacted:
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency).
No other Planet systems or services are impacted.
Downtime and Impact:
No downtime is expected. However, Mastercard has indicated that clearing and reconciliation file delivery may experience delays of approximately 3–6 hours. Any inbound files affected during the maintenance window will be processed on the next scheduled clearing day.
Rollback Plan:
This maintenance is being performed by Mastercard. Any rollback or recovery actions will follow Mastercard’s own operational procedures.
Posted on Mar 13, 2026 - 12:04 UTC
Global.
Maintenance Type:
External Mastercard Scheme Maintenance.
Systems Impacted:
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency).
No other Planet systems or services are impacted.
Downtime and Impact:
No downtime is expected. However, Mastercard has indicated that clearing and reconciliation file delivery may experience delays of approximately 3–6 hours. Any inbound files affected during the maintenance window will be processed on the next scheduled clearing day.
Rollback Plan:
This maintenance is being performed by Mastercard. Any rollback or recovery actions will follow Mastercard’s own operational procedures.
Posted on Mar 13, 2026 - 12:04 UTC