All Systems Operational

About This Site

This page provides real‑time updates on the status of Planet’s transaction‑processing services, including any active incidents or disruptions.

Planet Gateway - Card Present Operational
Planet Card Present Gateway - EMEA Operational
Planet Card Present Gateway - The Americas Operational
Payment Gateway DCC Operational
Payment Gateway Tokenisation Operational
Cluster 000048 Operational
Cluster 000050 Operational
Cluster 000051 Operational
Cluster 000052 Operational
Cluster 000053 Operational
Cluster 000054 Operational
Cluster 000055 Operational
Cluster 000056 Operational
Cluster 000057 Operational
Cluster 000058 Operational
Cluster 000059 Operational
Cluster 000060 Operational
Cluster 000061 Operational
Cluster 000062 Operational
Cluster 000063 Operational
Cluster 000064 Operational
Cluster 000065 Operational
Cluster 000066 Operational
Cluster 000067 Operational
Cluster 000069 Operational
Cluster 000072 Operational
Cluster 000073 Operational
Cluster 000074 Operational
Cluster 000075 Operational
Cluster 000077 Operational
Cluster 000078 Operational
Cluster 000079 Operational
Cluster 000080 Operational
Cluster 000081 Operational
Cluster 000082 Operational
Cluster 000083 Operational
Cluster 000084 Operational
Cluster 000085 Operational
Cluster 000086 Operational
Cluster 000087 Operational
Cluster 000088 Operational
Cluster 000089 Operational
Cluster 000090 Operational
Cluster 000091 Operational
Cluster 000092 Operational
Cluster 000093 Operational
Cluster 000101 Operational
Cluster 000102 Operational
Cluster 200163 Operational
Cluster 200164 Operational
Cluster 262236 Operational
Cluster 274902 Operational
Cluster 300009 Operational
Cluster 300019 Operational
Cluster 600001 Operational
Cluster 900067 Operational
Cluster 900069 Operational
Cluster 900070 Operational
Cluster 900073 Operational
Cluster 900075 Operational
Cluster 900076 Operational
Cluster 900077 Operational
Cluster 900078 Operational
Cluster 900095 Operational
Cluster 900393 Operational
Cluster 900394 Operational
Cluster 987653 Operational
Cluster 275563 Operational
Cluster 281176 Operational
Cluster 000095 Operational
Cluster 000076 Operational
Cluster 000103 Operational
Cluster 000031 Operational
Cluster 000096 Operational
Cluster 000094 Operational
Planet eCommerce Gateway - Digital / Web Payments Operational
Payment Gateway Web2Pay General Operational
Payment Gateway Web2Pay US Operational
Payment Gateway Web2Pay WB Operational
Pay by link - iLink Operational
3D Secure (3DS) Operational
Planet Acquiring Services / Host System Operational
Planet Acquiring Host - All regions Operational
Planet Acquiring Host - Europe Operational
Planet Acquiring Host - UAE, India, and the Middle East Operational
Planet Acquiring Host - USA and Canada Operational
Planet Acquiring Host - South America Operational
Planet Acquiring Host - Hong Kong Operational
Planet Acquiring Host - Asia Pacific Operational
Planet Acquiring Host - RD Operational
Planet Acquiring Host - Brazil Operational
Planet Reporting Portal Operational
Portal - 3C Portal Operational
Merchant Accounting System - MAS Portal - MWEB Operational
Merchant Accounting System - MAS Portal - PWEB FIFP Operational
MAS Portal - PWEB FIFP - Daily Planet Files Operational
MAS Portal - PWEB FIFP - Report Files Operational
Planet Tax Free Issuing Solutions Operational
Planet Tax Free - Europe Operational
Planet Tax Free - Middle East Operational
Planet Tax-Free Refund Services/Solutions Operational
France - PABLO Operational
Italy - OTELLO Operational
Czech Digital Validation Operational
Spain - DIVA Operational
Portugal - CIVA Operational
Refund Kiosks Operational
Greece - myDATA Operational
Datatrans Operational
DataTrans Payment Gateway Operational
DataTrans Payment Gateway (Planet-Acquired Customers) Operational
PCI Proxy Operational
Filter/Forward API Operational
SecureFields.js Operational
Vault API Operational
3D Secure Authentication Operational
Show API Operational
Tokenization API Operational
PCI Proxy dashboard Operational
Third-Party Services Operational
Network Service Providers Operational
Third-Party Acquirers / Payment Processors Operational
Card Schemes & Networks Operational
Cloud Hosting Providers Operational
PMS – Protel Cloud Solutions | Europe, North America Operational
Protel Cloud PMS Operational
Protel WBE - Web Booking Engine Operational
Protel IDS Interface Operational
Protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other interfaces to local systems Operational
Protel Cloud Center Services Operational
PCI-DSS Environment Operational
Protel Air System Data Operational
Identity and Access Management (IAM) Operational
TSE component for German fiscal compliance Operational
ProtelAir Elastic Searchbar Operational
OpenAPI Operational
PMS – Protel Cloud Solutions | Australia, Asia Operational
Protel Cloud PMS Operational
Protel WBE - Web Booking Engine Operational
Protel IDS Interface Operational
Protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other Interfaces to local systems (not IDS or credit cards) Operational
PCI-DSS Environment Operational
Protel Cloud Center Services Operational
Protel Air System Data Operational
Identity and Access Management (IAM) Operational
ProtelAir Elastic Search Bar Operational
OpenAPI Operational
PMS – Protel Cloud Solutions | Africa Operational
Protel Cloud PMS Operational
Protel WBE - Web Booking Engine Operational
Protel IDS Interface Operational
Protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other Interfaces to local systems (not IDS or credit cards) Operational
PCI-DSS Environment Operational
Protel Cloud Center Services Operational
Protel Air System Data Operational
Identity and Access Management (IAM) Operational
ProtelAir Elastic Search Bar Operational
OpenAPI Operational
PMS – Protel Integrations Operational
Protel.I/O services for Protel onPremise (SPE/MPE) Operational
Protel.I/O services for Protel AIR Operational
Protel.I/O services for individual 3rd-party vendors Operational
PMS - Hotsoft Solutions Operational
HotSoft Hosted Services Operational
Rate Manager Operational
Gift Card Manager Operational
Hotsoft/Planet Tokenizer Operational
Booking Engine Operational
PMS – Protel Marseille DC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification | PSM-529098 | 3CPortal New Version Release | 20 April 19:00 CEST Apr 20, 2026 17:00-19:00 UTC

Maintenance Reference: PSM-529098

Duration: 2 hours

Maintenance Type:
New Version Release

Systems Impacted:
3CPortal

Downtime and Impact:
There is no expected downtime or any service limitation. However, if you experience any issues accessing pages, please exit the 3CPortal.com website, clear your browser cache and cookies, and then log on to 3CPortal.com again.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platforms.
Posted on Apr 17, 2026 - 13:17 UTC

Maintenance Notification | PSM-523774 | MAS PCI Compliance | 29 April 2026 Apr 21, 2026 08:00-10:00 UTC

Region:
Global.

Duration:
2 hours.

Maintenance Type:
MAS PCI Compliance Remediation

Systems Impacted:
PWEB System.

Downtime and Impact:
The PWEB Portal may be unavailable whilst the maintenance activity is carried out.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.
Posted on Apr 15, 2026 - 15:07 UTC

PSM‑536725 | Planet Clearing Services - Network Maintenance | 23 April Apr 23, 2026 10:00-14:00 UTC

Maintenance Type:
Network Maintenance

Systems Impacted:
Planet IST Clearing Services.

Maintenance Window:
23 April 2026
Start: 12:00 CEST
End: 16:00 CEST

Downtime and Impact:
No impact is expected to any clearing processing.

Maintenance Reference:
PSM‑536725

Rollback Plan:
In the unlikely event that any issues are encountered during the maintenance that cannot be resolved, rollback plans are in place to ensure platform safety and stability.
Posted on Apr 16, 2026 - 16:56 UTC

Maintenance Notification | PCI Compliance | PSM-520978 | 29 April 07:00 CEST Apr 29, 2026 07:00-09:00 UTC

Maintenance Type:
PCI Compliance.

Systems Impacted:
Planet Online eCommerce Payment Gateway (Web2Pay).

Downtime and Impact:
There is no expected downtime for this maintenance.
Planet Teams will proactively review and monitor event logs throughout the maintenance window to ensure continued stability.

Rollback Plan:
If required, the enforcement setting will be reverted to Transparent mode and previous configuration values will be restored.
If necessary, the configuration will be restored using the previously captured PLC backup file.

Kind Regards,
Your Planet Team.
Posted on Apr 14, 2026 - 14:14 UTC

Maintenance Notification | PSM-518238 & PSM-518242 | MAS Version Release | 29 April 2026 | 13:00 CEST Apr 29, 2026 13:00-15:00 UTC

Region:
Global.

Maintenance Reference: PSM-518238
Maintenance Start: Wednesday, 29 April 2026 | 13:00 CEST
Maintenance End: Wednesday, 29 April 2026 | 14:00 CEST

Maintenance Reference: PSM-518242
Maintenance Start: Wednesday, 29 April 2026 | 14:00 CEST
Maintenance End: Wednesday, 29 April 2026 | 15:00 CEST

Duration:
2 hours.

Maintenance Type:
MAS Version Release.

Systems Impacted:
PWEB System.

Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Posted on Apr 13, 2026 - 14:41 UTC
Apr 18, 2026

No incidents reported today.

Apr 17, 2026
Informational Notice | External Partner Maintenance | PSM-529080 | Starting 17 April | 15:00 GMT
Completed - The scheduled maintenance has been completed.
Apr 17, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 15:00 UTC
Scheduled - Maintenance Type
External Scheme Maintenance (Mastercard)

Systems Impacted
Planet IST Clearing Services (Mastercard clearing and settlement – external dependency)
No other Planet services are impacted.

Downtime and Impact
Mastercard has scheduled external maintenance which may result in delays to Mastercard clearing and reconciliation file deliveries.

The maintenance window is scheduled from:

17 April 2026, 15:00 GMT to 19 April 2026, 20:30 GMT

During this period, Mastercard related files for processing dates 18 April 2026 and 19 April 2026 may be delivered later than usual (potentially up to 6 hours). Any delayed files will be processed by Planet as soon as they are received.

There is no expected impact to transaction processing.

Additional Information
This maintenance is performed and managed by Mastercard as part of their planned scheme activities.
Mar 31, 13:20 UTC
PSM-503417 | Planet Clearing Services - Scheme Release Maintenance | 17 April
Completed - The scheduled maintenance has been completed.
Apr 17, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 12:00 UTC
Scheduled - Region:
Global.

Maintenance Type:
Card Scheme Release Maintenance.

Systems Impacted:
Planet IST Clearing Services.

Maintenance Window:
17 April 2026, starting at 14:00 CEST, with an expected duration of 30 minutes.

Downtime and Impact:
No impact expected to any clearing processing.

Maintenance Reference:
PSM‑503417

Rollback Plan:
In the unlikely event that any issues are encountered during the maintenance that cannot be resolved, rollback plans are in place to ensure platform safety and stability.
Apr 2, 15:50 UTC
Maintenance Notification | PSM-518892 | Third Party Network Failover | 17 April 2026 | 04:00 CEST
Completed - The scheduled maintenance has been completed.
Apr 17, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 02:00 UTC
Scheduled - Region:
Global.

Maintenance Type:
Third Party Network Failover.

Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.

Downtime and Impact:
There is no expected downtime or impact.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Mar 20, 12:43 UTC
Apr 16, 2026
Maintenance Notification | PSM-511766 | Planet Acquiring Services Network Failback Maintenance | 16 April 2026 | 03:00 CEST
Completed - The scheduled maintenance has been completed.
Apr 16, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 01:00 UTC
Scheduled - Region:
Global.

Maintenance Type:
Planet Network Failback Maintenance.
 
Systems Impacted:
Planet Acquiring Services & Planet Gateways (Card-Present & eCommerce) for Planet Acquired Transactions. Transactions via Third-Party Acquirers are not impacted.
 
Downtime and Impact:
Up to 30 minutes of downtime.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans in place to ensure our platform’s safety and stability.
Mar 11, 13:04 UTC
Apr 15, 2026

No incidents reported.

Apr 14, 2026
Maintenance Notification | PSM-481734 & PSM-481738 | MAS Version Release | 14 April 2026 | 13:00 CEST
Completed - The scheduled maintenance has been completed.
Apr 14, 13:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 12:00 UTC
Scheduled - Region:
Global.

Maintenance Reference: PSM-481734
Maintenance Start: Tuesday, 14 April 2026 | 13:00 CEST
Maintenance End: Tuesday, 14 April 2026 | 14:00 CEST

Maintenance Reference: PSM-481738
Maintenance Start: Tuesday, 14 April 2026 | 14:00 CEST
Maintenance End: Tuesday, 14 April 2026 | 15:00 CEST

Duration:
2 hours.

Maintenance Type:
MAS Version Release.

Systems Impacted:
PWEB System.

Downtime and Impact:
There is no expected downtime or impact as the maintenance is carried out.

Rollback Plan:
In the unlikely event that we encounter any issues during the maintenance process that cannot be resolved, we have a rollback plan in place to ensure the safety and stability of our platform.

Kind Regards,
Your Planet Team
Mar 30, 13:19 UTC
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

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