Maintenance Notification | PSM-333549 | Planet Gateway – Network Migration | 30 June 2025 CEST 05:00

Scheduled Maintenance Report for weareplanet

Completed

The scheduled maintenance has been completed.

Posted Jun 30, 2025 - 07:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 30, 2025 - 03:00 UTC

Scheduled

MAINTENANCE DETAILS

Maintenance Start: Monday, 30 June 2025 | CEST 05:00
Maintenance End: Monday, 30 June 2025 | CEST 08:00

Dear Valued Customer,

We wish to inform you that the Planet Team will be performing migration maintenance on the Planet Gateway Network on Monday, 30th June 2025.

Maintenance Type:
Network Migration from legacy Planet Datacenter to our new Planet Datacenter facility.

Systems Impacted:
Planet Gateways (Card Present & eCommerce) & Authorization Servers

Regions Impacted:
Europe

Application Downtime and Impact:
There may be brief disruptions during the maintenance window as the maintenance is carried out. This transition is scheduled during off-peak hours to minimize the impact on our customers.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans to ensure our platform’s safety and stability. Our team is prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Network. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team

Posted Jun 24, 2025 - 17:03 UTC

This scheduled maintenance affected: Planet eCommerce Gateway (Payment Gateway Web2Pay General) and Planet Card Present Gateway (Payment Gateway - Authorization Platform, Planet Card Present Gateway).