Our investigation indicates the impact originates from an external dependency outside of Planet-managed services. Relevant third parties have been engaged and further updates will be provided as information becomes available.
Posted Oct 03, 2026 - 05:04 UTC
Identified
We have confirmed requests are reaching a downstream integration and are continuing to investigate the cause. Further updates will be provided as they become available.
Posted Oct 03, 2026 - 04:40 UTC
Update
We are continuing to investigate the issue. Further updates will be provided as more information becomes available.
Posted Oct 03, 2026 - 03:55 UTC
Investigating
We are investigating an issue causing elevated transaction rejections and reduced approval rates for a subset of customers. Our teams are actively investigating the cause and will provide further updates as more information becomes available.
Posted Oct 03, 2026 - 03:02 UTC
This incident affected: Planet Gateway - Card Present (Cluster 000062).