IM-283 | Planet Tax-Free Service Disruption

Incident Report for weareplanet

Update

Fallback offline mode has been enabled for the affected service. The disruption on the PABLO eCustoms side remains ongoing, and our teams continue to monitor the situation.

Posted Nov 03, 2026 - 15:39 UTC

Investigating

We are currently investigating an issue affecting Planet Tax-Free services at some locations. Users may experience disruption when accessing services or issuing Tax-Free forms. Our teams are actively investigating and working to restore normal service.

Posted Nov 03, 2026 - 13:11 UTC

This incident affects: Planet Tax-Free Refund Services/Solutions (France - PABLO).