Test Incident – No Impact | Planet Tax-Free | PSM-XXXXX5

Incident Report for weareplanet

Resolved

// NOTE - This is a Status Page Test Incident and there is no actual impact. //

Service relating to this incident has been restored, and transaction processing for the affected services is currently operating as expected.

Affected services: Planet Tax-Free Issuing – Unable to Generate Vouchers
Posted Jan 27, 2026 - 14:41 UTC

Identified

// NOTE - This is a Status Page Test Incident and there is no actual impact. //

The issue referenced in our previous update is still ongoing.

Work is progressing to restore service, and a further update will be provided within the next 30 minutes or sooner.
Posted Jan 27, 2026 - 14:29 UTC

Investigating

// NOTE - This is a Status Page Test Incident and there is no actual impact. //

Our monitoring systems have detected performance degradation that may affect transaction processing for the services listed.

Affected services: Planet Tax-Free Issuing – Unable to Generate Vouchers

We are actively investigating and will provide an update within the next 30 minutes or sooner.
Posted Jan 27, 2026 - 14:09 UTC
This incident affected: Planet Tax Free Issuing Solutions (Planet Tax Free - Europe).