PSM-553811 | Planet Tax-Free Italy | Otello Service External Outage

Incident Report for weareplanet

Investigating

The Otello ecustoms service is currently unavailable due to an external third‑party incident. Tax‑Free vouchers can continue to be issued in offline mode but customers may experience delays to refund validations while connectivity to Otello remains unavailable.
Posted May 07, 2026 - 06:53 UTC
This incident affects: Planet Tax-Free Refund Services/Solutions (Italy - OTELLO).
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