PSM-619042 | Web Booking Engine - Confirmation Email Disruptions

Incident Report for weareplanet

Resolved

This incident has been resolved.

Posted Sep 01, 2026 - 14:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 01, 2026 - 13:52 UTC

Investigating

We are aware of an issue affecting the Web Booking Engine, where confirmation emails are not currently being sent. Bookings are otherwise processing as normal, and our teams are actively investigating.

Posted Sep 01, 2026 - 13:26 UTC

This incident affected: PMS - Protel Cloud Solutions | Europe, North America (Protel WBE - Web Booking Engine), PMS - Protel Cloud Solutions | Australia, Asia (Protel WBE - Web Booking Engine), and PMS - Protel Cloud Solutions | Africa (Protel WBE - Web Booking Engine).