Informational Maintenance Notice | CHANGE-137 | Third-Party Datacentre Network Maintenance
Scheduled for Nov 15, 18:00 UTC - Nov 16, 03:00 UTC
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Scheduled
Region: Global
Maintenance Reference: CHANGE-137
Maintenance Type: Third-Party Datacentre Network Maintenance
Systems Affected:
Planet Gateways (Card-Present & Web2Pay eCommerce)
PCI-Proxy
Datatrans
Planet Tax-Free Solutions
Maintenance Information:
Our third-party datacentre provider will be carrying out planned network maintenance within the UK datacentre environment. The activity involves a vendor-recommended update to key network infrastructure, helping maintain the security, resilience and ongoing supportability of the environment supporting Planet services.
Planet-Specific Maintenance Window:
15 November 2026, 18:00 PM UTC to 16 November 2026, 03:00 AM UTC
Downtime and Impact:
There is no downtime expected.
Planet’s Infrastructure, Application Operations and Incident Management teams will monitor the activity, coordinate with our third-party datacentre provider and validate service availability as the work progresses.
Rollback Plan:
Recovery and rollback procedures form part of the third-party provider’s maintenance plan.
Should unexpected issues arise, Planet’s technical teams will work directly with the datacentre provider to assess the impact, support the required recovery activities and restore affected services as quickly as possible.
Maintenance Reference: CHANGE-137
Maintenance Type: Third-Party Datacentre Network Maintenance
Systems Affected:
Planet Gateways (Card-Present & Web2Pay eCommerce)
PCI-Proxy
Datatrans
Planet Tax-Free Solutions
Maintenance Information:
Our third-party datacentre provider will be carrying out planned network maintenance within the UK datacentre environment. The activity involves a vendor-recommended update to key network infrastructure, helping maintain the security, resilience and ongoing supportability of the environment supporting Planet services.
Planet-Specific Maintenance Window:
15 November 2026, 18:00 PM UTC to 16 November 2026, 03:00 AM UTC
Downtime and Impact:
There is no downtime expected.
Planet’s Infrastructure, Application Operations and Incident Management teams will monitor the activity, coordinate with our third-party datacentre provider and validate service availability as the work progresses.
Rollback Plan:
Recovery and rollback procedures form part of the third-party provider’s maintenance plan.
Should unexpected issues arise, Planet’s technical teams will work directly with the datacentre provider to assess the impact, support the required recovery activities and restore affected services as quickly as possible.
This scheduled maintenance affects: Planet eCommerce Gateway - Digital / Web Payments (Payment Gateway Web2Pay General, Payment Gateway Web2Pay WB), Planet Acquiring Services / Host System (Planet Acquiring Host - All regions), Planet Gateway - Card Present (Planet Card Present Gateway - EMEA, Payment Gateway DCC, Payment Gateway Tokenisation), Datatrans (Datatrans Payment Gateway, Datatrans Payment Gateway (Planet-Acquired Customers)), and Third-Party Services (Cloud Hosting Providers).