Transaction processing has returned to normal and services are operating as expected. Our teams will continue to monitor for stability.
Posted Oct 14, 2026 - 10:08 UTC
Update
Our teams are continuing to investigate the increased transaction rejections. Monitoring remains ongoing, and we will provide further updates as more information becomes available.
Posted Oct 14, 2026 - 09:14 UTC
Update
Monitoring and investigation remain ongoing, with our teams engaging the relevant third-party acquirer regarding the increased rejections.
Posted Oct 14, 2026 - 07:58 UTC
Investigating
We are currently investigating increased transaction rejections affecting a subset of customers. Affected customers will have received this notification via email; if you have not received an email, your services are not expected to be affected.
Posted Oct 14, 2026 - 07:31 UTC
This incident affected: Planet Gateway - Card Present (Cluster 000048).