PSM-478129 | Planet Card-Present Gateway – Transaction Disruptions

Incident Report for weareplanet

Resolved

Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 08/01/2026 | 01:08 GST.
Incident End: 08/01/2026 | 01:50 GST.

Affected Service: Planet Card-Present Gateway – Transaction Disruptions

Note: This incident is affecting certain locations in the UAE region. Your services may not be affected.

We apologize again for any inconvenience caused.

Kind Regards,
Your Planet Team

Posted Jan 07, 2026 - 21:59 UTC

Investigating

Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 08/01/2026 | 01:08 GST.

Affected Service: Planet Card-Present Gateway – Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 60 minutes or sooner.

Note: This incident is affecting certain locations in the UAE region. Your services may not be affected.

Kind Regards,
Your Planet Team

Posted Jan 07, 2026 - 21:41 UTC

This incident affected: Planet Card Present Gateway - Face to Face / In Person Payments (Cluster 000067).