Test Incident – No Impact | Payment Gateway Web2Pay US | PSM-XXXXX8

Incident Report for weareplanet

Resolved

// NOTE - This is a Status Page Test Incident and there is no actual impact. //

Service relating to this incident has been restored, and transaction processing for the affected services is currently operating as expected.

Affected services: Payment Gateway Web2Pay US – Transaction Time-outs Observed
Posted Feb 02, 2026 - 14:19 UTC

Identified

// NOTE - This is a Status Page Test Incident and there is no actual impact. //

The issue referenced in our previous update is still ongoing.

Work is progressing to restore service, and a further update will be provided within the next 30 minutes or sooner.
Posted Feb 02, 2026 - 14:11 UTC

Investigating

// NOTE - This is a Status Page Test Incident and there is no actual impact. //

Our monitoring systems have detected performance degradation that may affect transaction processing.

Affected services: Payment Gateway Web2Pay US – Transaction Time-outs Observed

We are actively investigating and will provide an update within the next 30 minutes or sooner.
Posted Feb 02, 2026 - 13:58 UTC
This incident affected: Planet eCommerce Gateway - Digital / Web Payments (Payment Gateway Web2Pay US).
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