PSM-641504 | Transaction Disruption | Mashreq-Acquired Transactions | External to Planet

Incident Report for weareplanet

Resolved

The third-party has confirmed the issue has been resolved, and transactions are processing as expected. Our teams will continue to monitor for stability.
Posted Oct 10, 2026 - 12:31 UTC

Update

Mashreq has acknowledged an issue within their environment and is currently working towards a resolution. Our teams continue to monitor transaction processing.
Posted Oct 10, 2026 - 11:49 UTC

Update

Our teams continue to investigate the issue affecting transactionWe continue to observe disruption affecting transactions acquired via Mashreq. Our teams remain engaged and are continuing to investigate.s routed via Mashreq.
Posted Oct 10, 2026 - 11:03 UTC

Investigating

Transactions routed via the third-party acquirer Mashreq are currently not processing. Our teams are investigating and engaging with the acquirer.
Posted Oct 10, 2026 - 10:39 UTC
This incident affected: Planet Gateway - Card Present (Cluster 000067, Cluster 000075).
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