Incident Alert | PSM-438235 | Planet Card-Present Gateway – PIBA Transaction Disruptions

Incident Report for weareplanet

Resolved

Dear Valued Customer,

We wish to inform you that our teams have restored the service.

We will continue to monitor the system following the incident.

Incident Start: 27/10/2025 | 07:56 CET.
Incident End: 27/10/2025 | 09:17 CET.

Affected Service: Planet Card-Present Gateway – PIBA Transaction Disruptions

Next Steps:
We will provide a full RCA report for this issue, available in 5 working days.

We apologize again for any inconvenience caused.

King Regards,
Your Planet Team

Posted Oct 27, 2025 - 09:01 UTC

Investigating

Dear Valued Customer,

We are sorry to inform you that our monitoring systems have detected anomalies in system performance.

Incident Start: 27/10/2025 | 07:56 CET.

Affected Service: Planet Card-Present Gateway – PIBA Transaction Disruptions

We are taking steps to analyze the impact and restore full service as quickly as possible.

A further update will follow in the next 60 minutes or sooner.

Kind Regards,
Your Planet Team

Posted Oct 27, 2025 - 08:01 UTC

This incident affected: Planet Card Present Gateway - Face to Face Payments (Planet Card Present Gateway - The Americas).