Maintenance Notification | PSM-388568 | Network Maintenance – Bettembourg Isolation Testing | 07 November 2025 00:00 CEST

Scheduled for Nov 6, 22:00 - 23:00 UTC

Scheduled

Dear Valued Customer,

We wish to inform you that the Planet Team will be performing Network maintenance on Friday, 07 November 2025.

Maintenance Start: Friday, 07 November at 00:00 CEST
Maintenance End: Friday, 07 November 01:00 CEST

Maintenance Type:
Network Isolation Testing to our legacy Planet Datacenter facility.

Systems Impacted:
Planet Gateways (Card Present & eCommerce)

Regions Impacted:
ALL

Application Downtime and Impact:
There is no planned impact during this maintenance window. We will take all necessary precautions to ensure a smooth and efficient transition, minimizing any potential impact.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans to ensure our platform’s safety and stability. Our team is prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Authorization Network. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team

Posted Oct 23, 2025 - 13:57 UTC

This scheduled maintenance affects: Planet Card Present Gateway - Face to Face Payments (Planet Card Present Gateway - EMEA).