PSM-601409 | Transaction disruption for a subset of customers

Incident Report for weareplanet

Resolved

The transaction processing issue has been resolved. Services are operating normally, and we are continuing to monitor performance.

Posted Sep 30, 2026 - 22:07 UTC

Investigating

We are investigating an issue affecting transaction processing for a subset of customers. Some transactions may be experiencing elevated failure rates. Our teams are actively investigating and will provide further updates as more information becomes available.

Posted Sep 30, 2026 - 22:05 UTC

This incident affected: Planet Gateway - Card Present (Cluster 000051, Cluster 000067).