Rescheduled | Maintenance Notification | PSM-388571 | Network Maintenance – Elmsford Isolation Testing | 27 October 2025 23:00 PM ET

Scheduled Maintenance Report for weareplanet

Completed

The scheduled maintenance has been completed.

Posted Oct 28, 2025 - 04:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 28, 2025 - 03:00 UTC

Scheduled

Dear Valued Customer,

We wish to inform you that the Planet Team will now be performing Network maintenance on Monday, 27 October 2025.

Maintenance Start: Monday, 27 October | 23:00 PM ET
Maintenance End: Tuesday, 28 October | 00:00 AM ET

Maintenance Type:
Network Isolation Testing to our legacy Planet Datacenter facility (Elmsford).

Systems Impacted:
Planet Gateways (Card Present & eCommerce)

Regions Impacted:
ALL

Application Downtime and Impact:
There is no planned impact during this maintenance window. We will take all necessary precautions to ensure a smooth and efficient transition, minimizing any potential impact.

Rollback Plan:
In the unlikely event that we encounter any issues during these changes that cannot be resolved, we have rollback plans to ensure our platform’s safety and stability. Our team is prepared to implement the rollback swiftly to minimize any prolonged disruption.

Why is this Maintenance Necessary?
This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Authorization Network. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.

Kind Regards,
Your Planet Team

Posted Oct 17, 2025 - 13:53 UTC

This scheduled maintenance affected: Planet Card Present Gateway - Face to Face Payments (Planet Card Present Gateway - EMEA).