PSM-645265 | Increased Transaction Disruptions – Chase Acquiring | External to Planet

Incident Report for weareplanet

Resolved

Chase has confirmed that service has been restored, and transactions are processing normally. Our teams have validated recovery and will continue to monitor the service.

Posted Oct 17, 2026 - 05:58 UTC

Investigating

We are currently seeing increased disruptions affecting transactions routed through Chase acquiring. The issue has been confirmed as external to Planet and is affecting processing on the acquiring side.

Our teams are monitoring the situation and engaging the appropriate third party. Further updates will be provided as they become available.

Posted Oct 17, 2026 - 04:01 UTC

This incident affected: Planet Gateway - Card Present (Cluster 900067, Cluster 900069).