Maintenance Notification | CHANGE-927 | Network Maintenance
Scheduled for Nov 18, 01:00 - 04:00 UTC
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Scheduled
Region: Global
Maintenance Reference: CHANGE-927
Maintenance Type: Network Maintenance
Systems Impacted:
Planet Gateways (Card-Present & Web2Pay eCommerce)
PCI-Proxy
Datatrans
Planet Tax-Free Solutions
Maintenance Window and Expected Impact:
Maintenance Date: Overnight, 17 to 18 November 2026 Maintenance Window: 01:00 AM to 04:00 AM UK time (GMT) on 18 November 2026
Expected Service Impact Window: 02:00 AM to 02:30 AM UK time (GMT) Expected Service Disruption: Up to 10 minutes in total
Downtime and Impact: Planet will be carrying out planned network maintenance within our UK datacentre environment. The maintenance will involve upgrading network infrastructure and performing controlled failovers between network components.
During the anticipated 30-minute impact window, two brief network failovers are expected. These may result in temporary interruptions to connectivity or service availability across the affected systems.
The combined service interruption is expected to be no more than 10 minutes, rather than a continuous outage throughout the 30-minute impact window. Services are expected to remain available outside these brief interruptions.
Planet's Infrastructure, Application Operations and Incident Management teams will actively monitor the maintenance and validate service availability following each network transition.
Rollback Plan: In the unlikely event that issues are encountered during the maintenance that cannot be promptly resolved, rollback procedures are in place to restore normal service and ensure platform stability.
Maintenance Reference: CHANGE-927
Maintenance Type: Network Maintenance
Systems Impacted:
Planet Gateways (Card-Present & Web2Pay eCommerce)
PCI-Proxy
Datatrans
Planet Tax-Free Solutions
Maintenance Window and Expected Impact:
Maintenance Date: Overnight, 17 to 18 November 2026 Maintenance Window: 01:00 AM to 04:00 AM UK time (GMT) on 18 November 2026
Expected Service Impact Window: 02:00 AM to 02:30 AM UK time (GMT) Expected Service Disruption: Up to 10 minutes in total
Downtime and Impact: Planet will be carrying out planned network maintenance within our UK datacentre environment. The maintenance will involve upgrading network infrastructure and performing controlled failovers between network components.
During the anticipated 30-minute impact window, two brief network failovers are expected. These may result in temporary interruptions to connectivity or service availability across the affected systems.
The combined service interruption is expected to be no more than 10 minutes, rather than a continuous outage throughout the 30-minute impact window. Services are expected to remain available outside these brief interruptions.
Planet's Infrastructure, Application Operations and Incident Management teams will actively monitor the maintenance and validate service availability following each network transition.
Rollback Plan: In the unlikely event that issues are encountered during the maintenance that cannot be promptly resolved, rollback procedures are in place to restore normal service and ensure platform stability.
This scheduled maintenance affects: Planet eCommerce Gateway - Digital / Web Payments (Payment Gateway Web2Pay General, Payment Gateway Web2Pay WB), Planet Acquiring Services / Host System (Planet Acquiring Host - All regions), Planet Gateway - Card Present (Planet Card Present Gateway - EMEA, Payment Gateway DCC, Payment Gateway Tokenisation), and Datatrans (Datatrans Payment Gateway, Datatrans Payment Gateway (Planet-Acquired Customers)).