Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 08, 2025 - 05:30 CEST
Scheduled
MAINTENANCE DETAILS
Dear Valued Customer,
We wish to inform you that the Planet Team will be performing emergency maintenance on our Planet Card Present Gateway Database and Application Server on Tuesday, 8 April 2025.
Maintenance Reference: PSM-293738
Duration: 5 hours.
Maintenance Type: Database & Application Server Migration for Planet Gateway from legacy Planet Datacenter to our new Planet Datacenter facility.
Systems Impacted: Planet Card Present Gateway
Regions Impacted: ALL
Application Downtime and Impact: We expect a short downtime of an approximately 45 minutes (05:30 - 06:15 CEST) while migrating the database & Application Server to a new datacenter. This transition has been planned for off-peak hours to minimize impact to our customers.
Although we aim for a seamless transition, card present transactions will be temporarily unavailable for the duration of the downtime.
Rollback Plan: In the unlikely event that we encounter any issues during maintenance that cannot be resolved, we have established rollback plans to ensure the safety and stability of our platform. Our team is fully prepared to implement the rollback swiftly to minimize any prolonged disruption.
Why is this Maintenance Necessary? This maintenance is essential for enhancing the performance and reliability of the Planet Gateway Database & Application Server. The migration to a new data center will improve our system's capacity and resilience, ultimately benefiting our customers.