Test Incident – No Impact | Planet Card Present Gateway – EMEA | PSM-XXXXX7

Incident Report for weareplanet

Resolved

// NOTE - This is a Status Page Test Incident and there is no actual impact. //

Service relating to this incident has been restored, and transaction processing for the affected services is currently operating as expected.

Affected services: Planet Card Present Gateway – EMEA – Increased Rejection Rate Observed

Posted Jan 29, 2026 - 14:42 UTC

Identified

// NOTE - This is a Status Page Test Incident and there is no actual impact. //

The issue referenced in our previous update is still ongoing.

Work is progressing to restore service, and a further update will be provided within the next 30 minutes or sooner.

Posted Jan 29, 2026 - 14:29 UTC

Investigating

// NOTE - This is a Status Page Test Incident and there is no actual impact. //

Our monitoring systems have detected performance degradation that may affect transaction processing.

Affected services: Planet Card Present Gateway – EMEA Region – Increased Rejection Rate Observed

We are actively investigating and will provide an update within the next 30 minutes or sooner.

Posted Jan 29, 2026 - 14:13 UTC

This incident affected: Planet Card Present Gateway - Face to Face / In Person Payments (Planet Card Present Gateway - EMEA).