IM-2202 | Third-party Microsoft 365 disruption — Planet services operating normally
Incident
Report for weareplanet
Resolved
Planet’s customer support and communication channels have returned to normal operation, with email delivery and support services operating as expected.
Microsoft continues to monitor the recovery of the affected Microsoft 365 services. As Planet’s customer support channels are now operating normally, we will resolve this incident on the Planet Status Page.
Microsoft continues to monitor the recovery of the affected Microsoft 365 services. As Planet’s customer support channels are now operating normally, we will resolve this incident on the Planet Status Page.
Monitoring
Microsoft has made significant progress restoring the affected Microsoft 365 services. Email delivery is recovering and queues are approaching normal levels, though a backlog may take some time to clear and some messages may still arrive later than usual.
Planet services have been unaffected throughout. There has been no impact to transaction processing, authorisation, settlement or any customer-facing platform at any point during this incident.
If you emailed us earlier today and have not yet had a reply, we expect to be working through those messages shortly. For anything urgent, support telephone numbers for your country are listed at https://www.weareplanet.com/support
We will confirm here once Microsoft declares the incident fully resolved.
Planet services have been unaffected throughout. There has been no impact to transaction processing, authorisation, settlement or any customer-facing platform at any point during this incident.
If you emailed us earlier today and have not yet had a reply, we expect to be working through those messages shortly. For anything urgent, support telephone numbers for your country are listed at https://www.weareplanet.com/support
We will confirm here once Microsoft declares the incident fully resolved.
Update
Microsoft continues to report a global Microsoft 365 service disruption affecting Exchange Online, Teams and related services (Microsoft reference EX1550543). Microsoft has not yet confirmed a fix or a time for recovery.
Planet platform status: All Planet services continue to operate normally. Transaction processing, authorisation, settlement and customer-facing platforms are not affected.
What this may mean for you: Email to and from Planet may still be delayed, and Teams meetings may be unreliable. Please don't resend emails you have already sent. They will be delivered once Microsoft's service recovers.
If your request is urgent, please call us. Support telephone numbers for your country are listed at https://www.weareplanet.com/support
We continue to monitor Microsoft's service health and will post our next update by [time] or sooner if the situation changes.
Planet platform status: All Planet services continue to operate normally. Transaction processing, authorisation, settlement and customer-facing platforms are not affected.
What this may mean for you: Email to and from Planet may still be delayed, and Teams meetings may be unreliable. Please don't resend emails you have already sent. They will be delivered once Microsoft's service recovers.
If your request is urgent, please call us. Support telephone numbers for your country are listed at https://www.weareplanet.com/support
We continue to monitor Microsoft's service health and will post our next update by [time] or sooner if the situation changes.
Investigating
Investigating — Microsoft is experiencing a global Microsoft 365 service disruption affecting Exchange Online, Teams and related services (Microsoft reference EX1550543).
Planet platform status: all services are operating normally. There is no impact to transaction processing, authorisation, settlement or any customer-facing platform.
What this may mean for you: email correspondence with Planet may be delayed in both directions while the Microsoft issue persists. If you have emailed us, or are waiting on an email reply, please allow additional time. Meetings scheduled on Microsoft Teams may also be unreliable today.
If you need us urgently, please call rather than email. Support telephone numbers for your country are listed at https://www.weareplanet.com/support
We are monitoring Microsoft’s service health and will update this notice as the situation changes.
Planet platform status: all services are operating normally. There is no impact to transaction processing, authorisation, settlement or any customer-facing platform.
What this may mean for you: email correspondence with Planet may be delayed in both directions while the Microsoft issue persists. If you have emailed us, or are waiting on an email reply, please allow additional time. Meetings scheduled on Microsoft Teams may also be unreliable today.
If you need us urgently, please call rather than email. Support telephone numbers for your country are listed at https://www.weareplanet.com/support
We are monitoring Microsoft’s service health and will update this notice as the situation changes.
This incident affected: Third-Party Services (Business & Support Applications).