Test Incident – No Impact | Web2Pay | PSM-XXXXX3

Incident Report for weareplanet

Resolved

// NOTE - This is a Status Page Test Incident and there is no actual impact. //

Service relating to this incident has been restored, and transaction processing for the affected services is currently operating as expected.

Incident Start: 23 January 2026, 12:05 CET
Incident End: 23 January 2026, 12:37 CET

Affected services: Planet eCommerce Gateway – Web2Pay Service
Posted Jan 23, 2026 - 11:40 UTC

Identified

// NOTE - This is a Status Page Test Incident and there is no actual impact. //

The issue referenced in our previous update is still ongoing.

Work is progressing to restore full service, and a further update will be provided within the next 30 minutes or sooner.
Posted Jan 23, 2026 - 11:30 UTC

Investigating

// NOTE - This is a Status Page Test Incident and there is no actual impact. //

Our monitoring systems have detected performance degradation that may affect transaction processing.

Incident Start: 23 January 2026, 12:05 CET

Affected services: Planet eCommerce Gateway – Web2Pay Service

We are actively investigating and will provide an update as soon as possible.
Posted Jan 23, 2026 - 11:10 UTC
This incident affected: Planet eCommerce Gateway - Digital / Web Payments (Payment Gateway Web2Pay General).