PSM-613374 | Planet Gateways (Card-Present & eCommerce) | Transaction Disruption

Incident Report for weareplanet

Resolved

A brief disruption affecting the Planet Gateways (Card-Present & eCommerce) for some customers was observed between approximately 01:54 and 02:16 CEST. Our monitoring has since confirmed a return to normal service, and transactions are processing as expected.

Posted Aug 21, 2026 - 00:00 UTC

This incident affected: Planet Gateway - Card Present (Planet Card Present Gateway - EMEA) and Planet eCommerce Gateway - Digital / Web Payments (Payment Gateway Web2Pay WB).