Systems Impacted: Planet Tax-Free Europe Issuing & Refund Solutions
Start Time: Tuesday, 10 November 2026 at 01:00 CET End Time: Tuesday, 10 November 2026 at 05:00 CET
Downtime and Impact: This maintenance has been scheduled outside of trading hours to minimise any business impact. No significant impact is expected. Services are expected to remain available throughout the maintenance window, aside from brief network transitions that may cause momentary interruptions of a few seconds.
All necessary precautions will be taken to ensure a smooth and efficient transition while minimising any potential impact. Planet's Infrastructure, Application Operations and Incident Management teams will actively monitor the maintenance throughout and validate service availability following each network transition.
Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure our platform's safety and stability.