PSM-622108 | Web2Pay Transaction Disruptions

Incident Report for weareplanet

Resolved

Between 01:06 and 02:10 CEST on 7 September, some customers in Europe may have experienced failed or interrupted payments when using Web2Pay. The issue has been resolved and payments are processing normally again. We apologise for any inconvenience caused.
Posted Sep 07, 2026 - 01:03 UTC
This incident affected: Planet eCommerce Gateway - Digital / Web Payments (Payment Gateway Web2Pay General, Payment Gateway Web2Pay WB).
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